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Business productivity ⇄ CRM

Atlassian to Intercom integration — real-time, two-way sync

Keep Atlassian and Intercom in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Atlassian and Intercom

Sync what happens in Atlassian with the customer records in Intercom, in real time and in both directions.

The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Atlassian holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.

Stacksync connects Issue Comments, Attachments, Custom Fields, Workflows and Statuses in Atlassian to Contacts, Companies, Conversations, Tickets in Intercom with bi-directional, real-time sync. Activity and record changes in Atlassian update the matching contact or account in Intercom, and CRM data flows the other way wherever Atlassian can store and use it.

Common use cases

  • Create Jira issues from records in other systems, such as onboarding tasks generated from a closed-won CRM deal.
  • Keep Jira and a second tracker (for example a customer's Jira instance) aligned during co-delivery projects.
  • Sync contacts and companies bi-directionally with the CRM so support sees deal context and sales sees conversation history
  • Push product usage events from an application database into Intercom to trigger onboarding and retention messages

Where Atlassian can store CRM context: fields kept current

Owner, lifecycle stage, or account details from Intercom sync into Atlassian, so people working there have the context without switching tools.

Where Atlassian handles support or shared inboxes

Tickets and conversations attach to the right contact and account in Intercom, so sales sees open issues before the next call.

Where Atlassian supplies contact or company data

Enriched fields land directly on records in Intercom, and refreshes keep them from going stale.

What you can sync between Atlassian and Intercom

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Atlassian objects Intercom objects
Users and Groups Assignees and reporters matched to identities in other tools. Admins & Teams Teammate records map conversation ownership to CRM users.
Confluence Pages Documentation content readable and writable through the Confluence REST API. Articles Help center content is accessible via API for knowledge sync and audits.
Confluence Spaces Namespaces that scope page syncs and permissions. Contacts A single contact model covers both users and leads, distinguished by a role attribute.
Jira Issues The central work item, synced two-way with CRMs, support desks, and other trackers. Companies Company records group contacts and carry plan and account attributes used in segmentation.
Jira Projects Containers that scope issues, workflows, and permissions for a sync. Conversations Support and sales threads sync outward for analytics and CRM context.
Boards and Sprints Agile structures read to report on sprint contents and status. Tickets Structured ticket records track issues alongside conversational threads.
What ships with Atlassian ⇄ Intercom

Connect Atlassian and Intercom for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Atlassian–Intercom connection.

Real-time

Two-way sync

Changes in Atlassian or Intercom instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Atlassian or Intercom data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Atlassian or Intercom record.

Observability

Monitoring

Track your Atlassian ⇄ Intercom sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Atlassian and Intercom.

How the Atlassian and Intercom connectors work

Atlassian

Integration surface
REST APIs per product (Jira Cloud and Confluence Cloud)
Authentication
OAuth 2.0 (3LO) for apps or API tokens with basic auth for scripts
Change detection
Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill
Capabilities
read · write · webhooks

Intercom

Integration surface
REST API
Authentication
OAuth 2.0 for public apps or a workspace access token
Change detection
Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill
Capabilities
read · write · webhooks
Rate limits
Subject to per-app rate limits on the Intercom API
How it works

How to connect Atlassian to Intercom — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Atlassian and Intercom with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Atlassian connected
    Intercom connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Atlassian and Intercom objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Atlassian ⇄ Intercom
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Atlassian Intercom
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Atlassian and Intercom integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Atlassian and Intercom.

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