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Business productivity ⇄ CRM

Atlassian to Creatio CRM integration — real-time, two-way sync

Keep Atlassian and Creatio CRM in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Atlassian and Creatio CRM

Sync what happens in Atlassian with the customer records in Creatio CRM, in real time and in both directions.

The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Atlassian holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.

Stacksync connects Attachments, Custom Fields, Workflows and Statuses, Users and Groups in Atlassian to Contacts, Leads, Opportunities, Activities in Creatio CRM with bi-directional, real-time sync. Activity and record changes in Atlassian update the matching contact or account in Creatio CRM, and CRM data flows the other way wherever Atlassian can store and use it.

Common use cases

  • Mirror Jira projects into a SQL database for engineering throughput and SLA reporting.
  • Create Jira issues from records in other systems, such as onboarding tasks generated from a closed-won CRM deal.
  • Mirror custom no-code objects into Postgres so internal applications can query them without OData calls.
  • Keep Creatio cases aligned with a dedicated support desk tool for teams that split service across systems.

Where Atlassian handles support or shared inboxes

Tickets and conversations attach to the right contact and account in Creatio CRM, so sales sees open issues before the next call.

Where Atlassian supplies contact or company data

Enriched fields land directly on records in Creatio CRM, and refreshes keep them from going stale.

Where Atlassian can store CRM context: fields kept current

Owner, lifecycle stage, or account details from Creatio CRM sync into Atlassian, so people working there have the context without switching tools.

What you can sync between Atlassian and Creatio CRM

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Atlassian objects Creatio CRM objects
Confluence Pages Documentation content readable and writable through the Confluence REST API. Accounts Company records at the center of Creatio's CRM model; commonly synced with ERP customer masters.
Confluence Spaces Namespaces that scope page syncs and permissions. Contacts Person records linked to accounts, activities, and cases.
Jira Issues The central work item, synced two-way with CRMs, support desks, and other trackers. Leads Inbound interest records qualified into opportunities; synced for funnel reporting.
Jira Projects Containers that scope issues, workflows, and permissions for a sync. Opportunities Deal records with stages and amounts used in revenue syncs.
Boards and Sprints Agile structures read to report on sprint contents and status. Activities Tasks, calls, and meetings tied to records for engagement tracking.
Issue Comments Threaded discussion synced into linked tickets in external systems. Cases Service requests handled in Creatio's service workflows; syncable to help desk tools.
What ships with Atlassian ⇄ Creatio CRM

Connect Atlassian and Creatio CRM for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Atlassian–Creatio CRM connection.

Real-time

Two-way sync

Changes in Atlassian or Creatio CRM instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Atlassian or Creatio CRM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Atlassian or Creatio CRM record.

Observability

Monitoring

Track your Atlassian ⇄ Creatio CRM sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Atlassian and Creatio CRM.

How the Atlassian and Creatio CRM connectors work

Atlassian

Integration surface
REST APIs per product (Jira Cloud and Confluence Cloud)
Authentication
OAuth 2.0 (3LO) for apps or API tokens with basic auth for scripts
Change detection
Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill
Capabilities
read · write · webhooks

Creatio CRM

Integration surface
OData REST API plus a proprietary DataService API
Authentication
OAuth 2.0 or cookie-based session authentication
Change detection
Polling on ModifiedOn system columns; outbound notifications require configuring business processes
Capabilities
read · write
Rate limits
Subject to the platform's API rate limits
How it works

How to connect Atlassian to Creatio CRM — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Atlassian and Creatio CRM with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Atlassian connected
    Creatio CRM connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Atlassian and Creatio CRM objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Atlassian ⇄ Creatio CRM
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Atlassian Creatio CRM
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Atlassian and Creatio CRM integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Atlassian and Creatio CRM.

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