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Business productivity ⇄ CRM

Atlassian to Drift integration — real-time, two-way sync

Keep Atlassian and Drift in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Atlassian and Drift

Sync what happens in Atlassian with the customer records in Drift, in real time and in both directions.

The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Atlassian holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.

Stacksync connects Users and Groups, Confluence Pages, Confluence Spaces, Jira Issues in Atlassian to Messages, Accounts, Users, Playbooks in Drift with bi-directional, real-time sync. Activity and record changes in Atlassian update the matching contact or account in Drift, and CRM data flows the other way wherever Atlassian can store and use it.

Common use cases

  • Create Jira issues from records in other systems, such as onboarding tasks generated from a closed-won CRM deal.
  • Keep Jira and a second tracker (for example a customer's Jira instance) aligned during co-delivery projects.
  • Land conversation transcripts and outcomes in a warehouse for funnel and chat-to-pipeline analysis.
  • Enrich Drift contact and account records with firmographic or product data from an internal database to sharpen playbook targeting.

Where Atlassian handles support or shared inboxes

Tickets and conversations attach to the right contact and account in Drift, so sales sees open issues before the next call.

Where Atlassian supplies contact or company data

Enriched fields land directly on records in Drift, and refreshes keep them from going stale.

Where Atlassian can store CRM context: fields kept current

Owner, lifecycle stage, or account details from Drift sync into Atlassian, so people working there have the context without switching tools.

What you can sync between Atlassian and Drift

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Atlassian objects Drift objects
Issue Comments Threaded discussion synced into linked tickets in external systems. Users Agents and sales reps who own conversations and meetings.
Attachments Files on issues mirrored to paired records where needed. Playbooks Bot flows that generate conversations and qualify visitors.
Custom Fields Instance-specific fields (customfield IDs) that carry most business-specific data in syncs. Meetings Meetings booked through Drift, synced to CRM as sales activities.
Workflows and Statuses Status transitions mapped to stages in the paired system. Contacts Visitor and lead records created or matched from chat identities; the main CRM-sync object.
Users and Groups Assignees and reporters matched to identities in other tools. Conversations Chat threads with status and participants; the center of Drift's data model.
Confluence Pages Documentation content readable and writable through the Confluence REST API. Messages Individual messages within a conversation, used for transcript and intent analysis.
What ships with Atlassian ⇄ Drift

Connect Atlassian and Drift for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Atlassian–Drift connection.

Real-time

Two-way sync

Changes in Atlassian or Drift instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Atlassian or Drift data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Atlassian or Drift record.

Observability

Monitoring

Track your Atlassian ⇄ Drift sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Atlassian and Drift.

How the Atlassian and Drift connectors work

Atlassian

Integration surface
REST APIs per product (Jira Cloud and Confluence Cloud)
Authentication
OAuth 2.0 (3LO) for apps or API tokens with basic auth for scripts
Change detection
Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill
Capabilities
read · write · webhooks

Drift

Integration surface
REST API
Authentication
OAuth 2.0 via apps registered on the Drift developer platform
Change detection
Webhook events for new conversations, messages, and contact changes; polling for backfills
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits
How it works

How to connect Atlassian to Drift — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Atlassian and Drift with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Atlassian connected
    Drift connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Atlassian and Drift objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Atlassian ⇄ Drift
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Atlassian Drift
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Atlassian and Drift integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Atlassian and Drift.

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