Skip to content
ERP ⇄ Business productivity

SAP Business One to Zendesk integration — real-time, two-way sync

Keep SAP Business One and Zendesk in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect SAP Business One and Zendesk

Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Zendesk and SAP Business One.

The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Zendesk is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.

Stacksync syncs Tickets, Tickets Comments, Users, Organizations in Zendesk with Price Lists, Activities, Business Partners, Items in SAP Business One bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.

Common use cases

  • Mirror high-priority or escalated tickets into engineering trackers through the synced database.
  • Consolidate several Zendesk instances into one reporting database after a merger or brand split.
  • Create sales orders in Business One from e-commerce platforms and sync delivery and invoice status back to the storefront.
  • Mirror items, stock levels, and price lists to external channels so quotes and listings use current ERP data.

Where SAP Business One is the HR or people system of record

Worker and organization data from SAP Business One stays current in Zendesk, so the tools people use daily reflect the org as it actually is.

Master data corrections travel

A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.

Where Zendesk faces customers and SAP Business One carries account records

Order, invoice, or account status from SAP Business One appears alongside the customer in Zendesk, so front-line teams answer from live data.

What you can sync between SAP Business One and Zendesk

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

SAP Business One objects Zendesk objects
Purchase Orders Procurement documents exchanged with supplier-facing tools. Organizations Company groupings for users; typically kept aligned with CRM accounts.
Deliveries Fulfillment documents read to update shipment status in external systems. Attachments Synced with incremental and full sync per the Stacksync docs.
Journal Entries GL postings replicated for financial reporting. Ticket Forms Synced with incremental and full sync per the Stacksync docs.
Warehouses Stock locations that scope inventory quantities in item syncs. Tickets The central work object; synced to databases for SLA and volume reporting or mirrored into engineering tools.
Price Lists Pricing data synced to quoting and e-commerce platforms. Tickets Comments Synced with incremental and full sync per the Stacksync docs.
Activities CRM-style tasks and interactions aligned with external sales tools. Users End users and agents; matched to CRM contacts to keep requester data consistent.
What ships with SAP Business One ⇄ Zendesk

Connect SAP Business One and Zendesk for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every SAP Business One–Zendesk connection.

Real-time

Two-way sync

Changes in SAP Business One or Zendesk instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever SAP Business One or Zendesk data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single SAP Business One or Zendesk record.

Observability

Monitoring

Track your SAP Business One ⇄ Zendesk sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between SAP Business One and Zendesk.

How the SAP Business One and Zendesk connectors work

SAP Business One

Integration surface
Service Layer, a REST API based on OData, plus the legacy COM-based DI API
Authentication
Session-based login with company database, username, and password against the Service Layer
Change detection
Polling on update timestamps; no general-purpose webhook mechanism on the standard surface
Capabilities
read · write

Zendesk

Integration surface
REST API
Authentication
OAuth app authorization: enter your Zendesk subdomain (from {sub_domain_name}.zendesk.com) in Stacksync Connections and click "Authorize App"
Change detection
Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers
Capabilities
read · write · webhooks
Rate limits
Request limits vary by plan; incremental export endpoints have their own allowances.
Zendesk setup guide
How it works

How to connect SAP Business One to Zendesk — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate SAP Business One and Zendesk with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    SAP Business One connected
    Zendesk connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the SAP Business One and Zendesk objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · SAP Business One ⇄ Zendesk
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    SAP Business One Zendesk
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
Try interactive demo
FAQ

SAP Business One and Zendesk integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for SAP Business One and Zendesk.

Popular · 8 of 386
All SAP Business One integrations All Zendesk integrations Browse all integrations
Coworkers laughing in front of a laptop in a casual office setting

Your last integration took months.
Your next one takes a prompt.

Book a demo Tour the platform on your own