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ERP ⇄ Business productivity

Dynamics 365 Business Central to Zendesk integration — real-time, two-way sync

Keep Dynamics 365 Business Central and Zendesk in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Dynamics 365 Business Central and Zendesk

Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Zendesk and Dynamics 365 Business Central.

The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Zendesk is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.

Stacksync syncs Organizations, Attachments, Ticket Forms, Tickets in Zendesk with Journals, Dimensions, Payments, Customers in Dynamics 365 Business Central bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.

Common use cases

  • Consolidate several Zendesk instances into one reporting database after a merger or brand split.
  • Sync tickets, users, and organizations into Postgres so support analytics run on SQL instead of repeated API pulls.
  • Replicate GL entries and dimensions into a SQL database for financial reporting without giving analysts ERP logins.
  • Sync vendor and purchase order data with procurement or AP automation tools.

Where Dynamics 365 Business Central is the HR or people system of record

Worker and organization data from Dynamics 365 Business Central stays current in Zendesk, so the tools people use daily reflect the org as it actually is.

Master data corrections travel

A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.

Where Zendesk faces customers and Dynamics 365 Business Central carries account records

Order, invoice, or account status from Dynamics 365 Business Central appears alongside the customer in Zendesk, so front-line teams answer from live data.

What you can sync between Dynamics 365 Business Central and Zendesk

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Dynamics 365 Business Central objects Zendesk objects
Vendors Supplier master data synced with procurement and AP automation tools. Attachments Synced with incremental and full sync per the Stacksync docs.
Items Product and inventory records aligned with e-commerce and warehouse systems. Ticket Forms Synced with incremental and full sync per the Stacksync docs.
Sales Orders Order headers and lines created from external channels and read back for fulfillment status. Tickets The central work object; synced to databases for SLA and volume reporting or mirrored into engineering tools.
Sales Invoices Billing documents synced to CRMs and payment platforms. Tickets Comments Synced with incremental and full sync per the Stacksync docs.
Purchase Orders Procurement documents exchanged with supplier-facing systems. Users End users and agents; matched to CRM contacts to keep requester data consistent.
General Ledger Entries Posted financial transactions read for reporting; posted entries are immutable. Organizations Company groupings for users; typically kept aligned with CRM accounts.
What ships with Dynamics 365 Business Central ⇄ Zendesk

Connect Dynamics 365 Business Central and Zendesk for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Dynamics 365 Business Central–Zendesk connection.

Real-time

Two-way sync

Changes in Dynamics 365 Business Central or Zendesk instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Dynamics 365 Business Central or Zendesk data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Dynamics 365 Business Central or Zendesk record.

Observability

Monitoring

Track your Dynamics 365 Business Central ⇄ Zendesk sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Dynamics 365 Business Central and Zendesk.

How the Dynamics 365 Business Central and Zendesk connectors work

Dynamics 365 Business Central

Integration surface
REST API built on OData v4 (standard API v2.0), extensible with custom API pages in AL
Authentication
OAuth 2.0 via Microsoft Entra ID
Change detection
API webhooks (change notifications on subscribed entities) plus polling on lastModifiedDateTime
Capabilities
read · write · webhooks

Zendesk

Integration surface
REST API
Authentication
OAuth app authorization: enter your Zendesk subdomain (from {sub_domain_name}.zendesk.com) in Stacksync Connections and click "Authorize App"
Change detection
Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers
Capabilities
read · write · webhooks
Rate limits
Request limits vary by plan; incremental export endpoints have their own allowances.
Zendesk setup guide
How it works

How to connect Dynamics 365 Business Central to Zendesk — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Dynamics 365 Business Central and Zendesk with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Dynamics 365 Business Central connected
    Zendesk connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Dynamics 365 Business Central and Zendesk objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Dynamics 365 Business Central ⇄ Zendesk
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Dynamics 365 Business Central Zendesk
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Dynamics 365 Business Central and Zendesk integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Dynamics 365 Business Central and Zendesk.

Popular · 8 of 386
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