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ERP ⇄ Business productivity

Manhattan Associates WMS to ServiceNow integration — real-time, two-way sync

Keep Manhattan Associates WMS and ServiceNow in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Manhattan Associates WMS and ServiceNow

Bridge the tools people work in and the system the business runs on: real-time, two-way sync between ServiceNow and Manhattan Associates WMS.

The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. ServiceNow is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.

Stacksync syncs Custom Tables, Incidents, Change Requests, Problems in ServiceNow with Shipments & LPNs, Receipts, Locations & Zones, Returns in Manhattan Associates WMS bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.

Common use cases

  • Bi-directional sync of incidents with engineering issue trackers so IT and engineering work the same ticket without re-keying
  • Keep CMDB configuration items aligned with asset inventories and cloud resource databases
  • Mirror inventory positions across the distribution network into a central warehouse for network-level visibility.
  • Reconcile ASNs and receipts with procurement systems to close POs automatically.

Master data corrections travel

A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.

Where ServiceNow faces customers and Manhattan Associates WMS carries account records

Order, invoice, or account status from Manhattan Associates WMS appears alongside the customer in ServiceNow, so front-line teams answer from live data.

Where Manhattan Associates WMS is the HR or people system of record

Worker and organization data from Manhattan Associates WMS stays current in ServiceNow, so the tools people use daily reflect the org as it actually is.

What you can sync between Manhattan Associates WMS and ServiceNow

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Manhattan Associates WMS objects ServiceNow objects
Receipts Receiving transactions reconciled against POs in the ERP. Knowledge Articles Support content that can be mirrored to help centers or search indexes.
Locations & Zones Facility topology referenced when interpreting inventory positions. Custom Tables Scoped or u_-prefixed tables are addressable through the same Table API as standard ones.
Returns Return receipts synced so upstream systems reflect disposition and restock. Incidents The core ITSM ticket; commonly synced with engineering trackers and CRMs.
Appointments Dock scheduling data coordinated with carriers and yard systems. Change Requests Track planned changes; synced to deployment and release tooling.
Distribution Orders Outbound order releases sent from the ERP or OMS into the WMS for waving and fulfillment. Problems Root-cause records linked to incidents, useful in cross-system reporting.
Purchase Orders & ASNs Inbound expectations synced from procurement to drive receiving and putaway. Service Catalog Requests Requested items and approvals that often trigger provisioning in other systems.
What ships with Manhattan Associates WMS ⇄ ServiceNow

Connect Manhattan Associates WMS and ServiceNow for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Manhattan Associates WMS–ServiceNow connection.

Real-time

Two-way sync

Changes in Manhattan Associates WMS or ServiceNow instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Manhattan Associates WMS or ServiceNow data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Manhattan Associates WMS or ServiceNow record.

Observability

Monitoring

Track your Manhattan Associates WMS ⇄ ServiceNow sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Manhattan Associates WMS and ServiceNow.

How the Manhattan Associates WMS and ServiceNow connectors work

Manhattan Associates WMS

Integration surface
REST API on Manhattan Active WM; database tables and message-based interfaces on legacy on-premises versions
Authentication
OAuth 2.0 on Manhattan Active; database credentials on legacy deployments
Change detection
Polling on modified timestamps; Manhattan Active also supports event/message-driven integration patterns
Capabilities
read · write

ServiceNow

Integration surface
REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations
Authentication
OAuth 2.0 or basic authentication against the instance
Change detection
Polling on sys_updated_on timestamps; instance admins can configure outbound push through business rules or Flow Designer
Capabilities
read · write
Rate limits
Subject to instance-level API rate limits and concurrency semaphores configured by administrators
How it works

How to connect Manhattan Associates WMS to ServiceNow — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Manhattan Associates WMS and ServiceNow with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Manhattan Associates WMS connected
    ServiceNow connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Manhattan Associates WMS and ServiceNow objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Manhattan Associates WMS ⇄ ServiceNow
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Manhattan Associates WMS ServiceNow
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Manhattan Associates WMS and ServiceNow integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Manhattan Associates WMS and ServiceNow.

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