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ERP ⇄ Business productivity

Infor WMS to ServiceNow integration — real-time, two-way sync

Keep Infor WMS and ServiceNow in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Infor WMS and ServiceNow

Bridge the tools people work in and the system the business runs on: real-time, two-way sync between ServiceNow and Infor WMS.

The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. ServiceNow is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.

Stacksync syncs Service Catalog Requests, Configuration Items (CMDB), Users and Groups, Tasks in ServiceNow with Shipments, Appointments, Items, Inventory in Infor WMS bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.

Common use cases

  • Mirror incident and task data into Postgres or a warehouse for SLA and workload reporting
  • Create ServiceNow tickets automatically from CRM cases and sync status back as agents work them
  • Consolidate task and labor data into a BI warehouse for productivity reporting
  • Sync inventory positions from Infor WMS to an OMS or e-commerce platform so promised stock reflects the warehouse

Where ServiceNow faces customers and Infor WMS carries account records

Order, invoice, or account status from Infor WMS appears alongside the customer in ServiceNow, so front-line teams answer from live data.

Where Infor WMS is the HR or people system of record

Worker and organization data from Infor WMS stays current in ServiceNow, so the tools people use daily reflect the org as it actually is.

Master data corrections travel

A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.

What you can sync between Infor WMS and ServiceNow

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Infor WMS objects ServiceNow objects
Inventory On-hand quantities by location feed available-to-promise in order-taking systems. Incidents The core ITSM ticket; commonly synced with engineering trackers and CRMs.
Receipts / ASNs Advance shipment notices and receipt confirmations sync with procurement systems. Change Requests Track planned changes; synced to deployment and release tooling.
Shipment Orders Outbound orders arrive from the ERP or OMS for allocation and picking. Problems Root-cause records linked to incidents, useful in cross-system reporting.
Waves Wave assignments group orders for fulfillment and can be reported outward. Service Catalog Requests Requested items and approvals that often trigger provisioning in other systems.
Tasks Warehouse task data supports labor and productivity reporting in BI tools. Configuration Items (CMDB) Asset and infrastructure records synced with discovery tools and asset databases.
Locations Bin and zone definitions scope inventory records during mapping. Users and Groups Sys_user and group tables synced with HR systems and identity providers.
What ships with Infor WMS ⇄ ServiceNow

Connect Infor WMS and ServiceNow for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Infor WMS–ServiceNow connection.

Real-time

Two-way sync

Changes in Infor WMS or ServiceNow instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Infor WMS or ServiceNow data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Infor WMS or ServiceNow record.

Observability

Monitoring

Track your Infor WMS ⇄ ServiceNow sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Infor WMS and ServiceNow.

How the Infor WMS and ServiceNow connectors work

Infor WMS

Integration surface
REST API via the Infor OS / ION API gateway (cloud deployments run inside Infor CloudSuite)
Authentication
OAuth 2.0 via Infor OS
Change detection
ION event publishing or scheduled polling of API endpoints
Capabilities
read · write · webhooks
Rate limits
Subject to Infor ION API gateway throttling policies

ServiceNow

Integration surface
REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations
Authentication
OAuth 2.0 or basic authentication against the instance
Change detection
Polling on sys_updated_on timestamps; instance admins can configure outbound push through business rules or Flow Designer
Capabilities
read · write
Rate limits
Subject to instance-level API rate limits and concurrency semaphores configured by administrators
How it works

How to connect Infor WMS to ServiceNow — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Infor WMS and ServiceNow with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Infor WMS connected
    ServiceNow connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Infor WMS and ServiceNow objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Infor WMS ⇄ ServiceNow
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Infor WMS ServiceNow
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Infor WMS and ServiceNow integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Infor WMS and ServiceNow.

Popular · 8 of 386
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