Real-time
Two-way sync
Changes in Gorgias or SAP S/4HANA instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ ERP
Gorgias to SAP S/4HANA integration — real-time, two-way sync
Keep Gorgias and SAP S/4HANA in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Mulesoft
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Gorgias and SAP S/4HANA
Close the gap between front office and back office: Gorgias and SAP S/4HANA share customers and status in real time, in both directions.
Gorgias holds the customer relationship; SAP S/4HANA runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Events, Custom fields, Tickets, Messages in Gorgias with Production Orders, Business Partners, Sales Orders, Purchase Orders in SAP S/4HANA field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- Sync Gorgias customers and tickets into a warehouse or CRM so support volume can be analyzed alongside order and LTV data.
- Push order, subscription, and shipping data from a production database into Gorgias customer profiles so agents see context without switching tools.
- Replicate material master and pricing data to e-commerce and quoting tools.
- Feed S/4HANA financial and logistics documents into a data warehouse for reporting without custom ABAP extracts.
One customer master
Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
Where SAP S/4HANA manages people and org data: keep Gorgias aligned
Owners, territories, and org structure informed by SAP S/4HANA stay current in Gorgias.
Where SAP S/4HANA handles order-to-cash: closed-won flows through
A deal won in Gorgias creates or updates the customer in SAP S/4HANA with clean data, so fulfillment and invoicing start without re-entry.
What you can sync between Gorgias and SAP S/4HANA
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | SAP S/4HANA objects | |
|---|---|---|
| Messages Individual inbound and outbound messages attached to a ticket. | Journal Entries Financial postings read into warehouses and consolidation tools for reporting. | |
| Customers Unified shopper profiles that merge identities across connected stores. | Customer / Supplier Roles Role-specific views of Business Partners mapped to CRM account types. | |
| Users (agents) Support staff records used for assignment and workload reporting. | Production Orders Manufacturing order status surfaced in planning and operations tools. | |
| Tags Categorize tickets for routing and downstream analytics. | Business Partners Unified customer and supplier master records, the anchor entity for CRM-to-ERP account syncs. | |
| Satisfaction surveys CSAT responses synced out for support quality reporting. | Sales Orders Order headers and line items synced to CRMs and fulfillment systems as they are created or amended. | |
| Events Activity records useful for auditing what happened on a ticket. | Purchase Orders Procurement documents shared with supplier portals and spend-management tools. |
What ships with Gorgias ⇄ SAP S/4HANA
Connect Gorgias and SAP S/4HANA for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–SAP S/4HANA connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or SAP S/4HANA data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or SAP S/4HANA record.
Observability
Monitoring
Track your Gorgias ⇄ SAP S/4HANA sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and SAP S/4HANA.
How the Gorgias and SAP S/4HANA connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
SAP S/4HANA
- Integration surface
- OData REST APIs (v2/v4), with SOAP, BAPI/RFC, and IDoc interfaces on on-premise editions
- Authentication
- OAuth 2.0 with communication arrangements on cloud editions; basic auth or certificate-based on-premise
- Change detection
- Polling on change timestamps exposed by the OData services; business events can be emitted through SAP's event infrastructure on cloud editions
- Capabilities
- read · write
- Rate limits
- Subject to the platform's API rate limits, which vary by edition and communication arrangement
How it works
How to connect Gorgias to SAP S/4HANA — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and SAP S/4HANA with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
SAP S/4HANA
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and SAP S/4HANA objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ SAP S/4HANACustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias SAP S/4HANACompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and SAP S/4HANA integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and SAP S/4HANA: authenticate both systems, choose the objects to sync (such as Gorgias's Messages and Customers), map fields visually, and changes propagate both ways in milliseconds — no code required.
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On the Gorgias side: Events, Custom fields, Tickets, Messages, plus custom fields where Gorgias exposes them. On the SAP S/4HANA side: Production Orders, Business Partners, Sales Orders, Purchase Orders. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gorgias and SAP S/4HANA: One customer master; Where SAP S/4HANA manages people and org data: keep Gorgias aligned; Where SAP S/4HANA handles order-to-cash: closed-won flows through. Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
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Gorgias: REST API. Authentication: API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps. SAP S/4HANA: OData REST APIs (v2/v4), with SOAP, BAPI/RFC, and IDoc interfaces on on-premise editions. Authentication: OAuth 2.0 with communication arrangements on cloud editions; basic auth or certificate-based on-premise. Stacksync manages authentication, retries, and rate limits on both sides.
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Gorgias: Tickets aggregate messages from email, live chat, SMS, and social channels into a single object, so one synced record covers the full conversation. SAP S/4HANA: On-premise deployments still commonly integrate through BAPIs, RFCs, and IDocs alongside the OData surface. Stacksync's field mapping accounts for these differences between Gorgias and SAP S/4HANA without custom code.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gorgias and SAP S/4HANA.
Popular · 8 of 386
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Gorgias ⇄ Oracle Fusion ERP -
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SAP S/4HANA ⇄ Nutshell -
SAP S/4HANA ⇄ Oracle CX Sales -
SAP S/4HANA ⇄ Outreach -
SAP S/4HANA ⇄ Salesloft
No integrations match .
