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CRM ⇄ ERP

Gorgias to Oracle Fusion ERP integration — real-time, two-way sync

Keep Gorgias and Oracle Fusion ERP in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gorgias and Oracle Fusion ERP

Close the gap between front office and back office: Gorgias and Oracle Fusion ERP share customers and status in real time, in both directions.

Gorgias holds the customer relationship; Oracle Fusion ERP runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs Messages, Customers, Users (agents), Tags in Gorgias with Suppliers, Customers, Payables Invoices, Receivables Invoices in Oracle Fusion ERP field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • Sync ticket tags and CSAT results to analytics tools for support quality reporting.
  • Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
  • Align supplier master data between Fusion Procurement and external sourcing or onboarding systems.
  • Sync project and task data with delivery tools so time and cost flow back into project accounting.

Where Oracle Fusion ERP handles order-to-cash: closed-won flows through

A deal won in Gorgias creates or updates the customer in Oracle Fusion ERP with clean data, so fulfillment and invoicing start without re-entry.

Where Oracle Fusion ERP is the finance system of record: money status on the account

Invoice and payment state from Oracle Fusion ERP shows on the account in Gorgias, so reps see balances before promising the next order.

One customer master

Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.

What you can sync between Gorgias and Oracle Fusion ERP

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gorgias objects Oracle Fusion ERP objects
Events Activity records useful for auditing what happened on a ticket. Purchase Orders Procurement documents exchanged with supplier portals and sourcing tools.
Custom fields Extend tickets with brand-specific attributes. Journal Entries GL journals imported from subledgers and external systems.
Tickets The central support object, aggregating a conversation across channels. GL Balances Account balances read for consolidation and reporting.
Messages Individual inbound and outbound messages attached to a ticket. Items Product master data shared with supply chain and commerce systems.
Customers Unified shopper profiles that merge identities across connected stores. Projects Project and task structures synced with delivery and time-tracking tools.
Users (agents) Support staff records used for assignment and workload reporting. Fixed Assets Asset records reconciled with procurement and tracking systems.
What ships with Gorgias ⇄ Oracle Fusion ERP

Connect Gorgias and Oracle Fusion ERP for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Oracle Fusion ERP connection.

Real-time

Two-way sync

Changes in Gorgias or Oracle Fusion ERP instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gorgias or Oracle Fusion ERP data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gorgias or Oracle Fusion ERP record.

Observability

Monitoring

Track your Gorgias ⇄ Oracle Fusion ERP sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gorgias and Oracle Fusion ERP.

How the Gorgias and Oracle Fusion ERP connectors work

Gorgias

Integration surface
REST API
Authentication
API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
Change detection
Webhooks for ticket and message events, supplemented by polling with updated-at cursors
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits, which vary by plan.

Oracle Fusion ERP

Integration surface
REST APIs across Financials, Procurement, and Projects, with SOAP web services and scheduled bulk import/export processes (FBDI, BI Publisher) for volume operations
Authentication
OAuth 2.0 with JWT assertions, or basic authentication over TLS for service accounts
Change detection
Polling on last-updated attributes; bulk deltas via scheduled extract processes; business events are available through Oracle's integration eventing rather than plain webhooks
Capabilities
read · write
How it works

How to connect Gorgias to Oracle Fusion ERP — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gorgias and Oracle Fusion ERP with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gorgias connected
    Oracle Fusion ERP connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gorgias and Oracle Fusion ERP objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gorgias ⇄ Oracle Fusion ERP
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gorgias Oracle Fusion ERP
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gorgias and Oracle Fusion ERP integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gorgias and Oracle Fusion ERP.

Popular · 8 of 386
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