Gorgias to IQMS (DELMIAworks) integration — real-time, two-way sync

Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and IQMS (DELMIAworks): authenticate both systems, choose the objects to sync (such as Gorgias's Tickets and Messages), map fields visually, and changes propagate both ways in milliseconds — no code required.

Change detection on Gorgias: Webhooks for ticket and message events, supplemented by polling with updated-at cursors. On IQMS (DELMIAworks): Polling. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.

On the Gorgias side: Custom fields, Tickets, Messages, Customers, plus custom fields where Gorgias exposes them. On the IQMS (DELMIAworks) side: Quality Records, Production Monitoring Data, Sales Orders, Work Orders. Stacksync auto-detects both schemas and converts types between the two systems.

Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.

Common patterns for Gorgias and IQMS (DELMIAworks): Where IQMS (DELMIAworks) handles order-to-cash: closed-won flows through; Where IQMS (DELMIAworks) is the finance system of record: money status on the account; One customer master. A deal won in Gorgias creates or updates the customer in IQMS (DELMIAworks) with clean data, so fulfillment and invoicing start without re-entry.

Gorgias: REST API. Authentication: API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps. IQMS (DELMIAworks): Database-level access and vendor integration interfaces; no broadly documented public REST API. Authentication: Database credentials or vendor-issued integration credentials. Stacksync manages authentication, retries, and rate limits on both sides.