Real-time
Two-way sync
Changes in Gorgias or SAP Business ByDesign instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ ERP
Gorgias to SAP Business ByDesign integration — real-time, two-way sync
Keep Gorgias and SAP Business ByDesign in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Mulesoft
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Gorgias and SAP Business ByDesign
Close the gap between front office and back office: Gorgias and SAP Business ByDesign share customers and status in real time, in both directions.
Gorgias holds the customer relationship; SAP Business ByDesign runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Satisfaction surveys, Events, Custom fields, Tickets in Gorgias with Materials / Products, Purchase Orders, Opportunities, Projects in SAP Business ByDesign field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
- Sync Gorgias customers and tickets into a warehouse or CRM so support volume can be analyzed alongside order and LTV data.
- Replicate customer invoices into a reporting database or collections tool without manual exports.
- Align the ByDesign material master with external product catalogs and inventory systems.
Where SAP Business ByDesign is the finance system of record: money status on the account
Invoice and payment state from SAP Business ByDesign shows on the account in Gorgias, so reps see balances before promising the next order.
One customer master
Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
Where SAP Business ByDesign manages people and org data: keep Gorgias aligned
Owners, territories, and org structure informed by SAP Business ByDesign stay current in Gorgias.
What you can sync between Gorgias and SAP Business ByDesign
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | SAP Business ByDesign objects | |
|---|---|---|
| Tags Categorize tickets for routing and downstream analytics. | Employees Worker records referenced by time, expense, and project data. | |
| Satisfaction surveys CSAT responses synced out for support quality reporting. | Business Partners (Accounts) Customer and supplier master data synced with CRMs and procurement tools. | |
| Events Activity records useful for auditing what happened on a ticket. | Contacts Person records linked to accounts, aligned with CRM contact objects. | |
| Custom fields Extend tickets with brand-specific attributes. | Sales Orders Order documents created from external channels and read for status. | |
| Tickets The central support object, aggregating a conversation across channels. | Customer Invoices Billing documents synced outward for collections and CRM visibility. | |
| Messages Individual inbound and outbound messages attached to a ticket. | Materials / Products Item master data aligned with e-commerce and inventory systems. |
What ships with Gorgias ⇄ SAP Business ByDesign
Connect Gorgias and SAP Business ByDesign for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–SAP Business ByDesign connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or SAP Business ByDesign data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or SAP Business ByDesign record.
Observability
Monitoring
Track your Gorgias ⇄ SAP Business ByDesign sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and SAP Business ByDesign.
How the Gorgias and SAP Business ByDesign connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
SAP Business ByDesign
- Integration surface
- SOAP web services plus OData services for analytical and custom data access
- Authentication
- Basic authentication over TLS for service users; OAuth-based options exist for certain scenarios
- Change detection
- Polling on last-changed timestamps; the platform does not offer a general webhook surface
- Capabilities
- read · write
How it works
How to connect Gorgias to SAP Business ByDesign — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and SAP Business ByDesign with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
SAP Business ByDesign
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and SAP Business ByDesign objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ SAP Business ByDesignCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias SAP Business ByDesignCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and SAP Business ByDesign integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and SAP Business ByDesign: authenticate both systems, choose the objects to sync (such as Gorgias's Tags and Satisfaction surveys), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Gorgias: Customer profiles are ecommerce-aware and consolidate identities across connected storefronts such as Shopify. SAP Business ByDesign: The integration surface is primarily SOAP web services organized around ByDesign's business object model, with OData services available for reporting-style access. Stacksync's field mapping accounts for these differences between Gorgias and SAP Business ByDesign without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gorgias and SAP Business ByDesign records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Gorgias and SAP Business ByDesign connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Gorgias–SAP Business ByDesign integration in-house.
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Yes — Stacksync ships production-grade connectors for both Gorgias and SAP Business ByDesign. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Gorgias: Webhooks for ticket and message events, supplemented by polling with updated-at cursors. On SAP Business ByDesign: Polling on last-changed timestamps; the platform does not offer a general webhook surface. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gorgias and SAP Business ByDesign.
Popular · 8 of 386
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Gorgias ⇄ Global Shop Solutions -
Gorgias ⇄ Infor CloudSuite - Gorgias ⇄ Infor LN
- Gorgias ⇄ Infor M3
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SAP Business ByDesign ⇄ Kustomer -
SAP Business ByDesign ⇄ Nimble -
SAP Business ByDesign ⇄ Nutshell -
SAP Business ByDesign ⇄ Oracle CX Sales
No integrations match .
