Real-time
Two-way sync
Changes in Kustomer or SAP Business ByDesign instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ ERP
Kustomer to SAP Business ByDesign integration — real-time, two-way sync
Keep Kustomer and SAP Business ByDesign in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Kustomer and SAP Business ByDesign
Close the gap between front office and back office: Kustomer and SAP Business ByDesign share customers and status in real time, in both directions.
Kustomer holds the customer relationship; SAP Business ByDesign runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Users, Teams, Tags, Notes in Kustomer with Projects, Employees, Business Partners (Accounts), Contacts in SAP Business ByDesign field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- Push order and shipment records from commerce systems into Kustomer custom objects so agents answer order-status questions without switching tools
- Mirror conversations and satisfaction data into a warehouse for support analytics and agent performance reporting
- Sync ByDesign accounts and contacts with an external CRM so sales works outside the ERP while finance keeps the master record.
- Create sales orders in ByDesign from e-commerce or CPQ systems and sync order and delivery status back.
One customer master
Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
Where SAP Business ByDesign manages people and org data: keep Kustomer aligned
Owners, territories, and org structure informed by SAP Business ByDesign stay current in Kustomer.
Where SAP Business ByDesign handles order-to-cash: closed-won flows through
A deal won in Kustomer creates or updates the customer in SAP Business ByDesign with clean data, so fulfillment and invoicing start without re-entry.
What you can sync between Kustomer and SAP Business ByDesign
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Kustomer objects | SAP Business ByDesign objects | |
|---|---|---|
| Teams Team assignments support routing parity and reporting. | Projects Project structures and tasks read for time and billing integrations. | |
| Tags Labels on conversations and customers sync for categorization and analytics. | Employees Worker records referenced by time, expense, and project data. | |
| Notes Internal annotations carry context alongside synced conversations. | Business Partners (Accounts) Customer and supplier master data synced with CRMs and procurement tools. | |
| Customers The central record whose timeline aggregates every interaction; external attributes sync onto it. | Contacts Person records linked to accounts, aligned with CRM contact objects. | |
| Conversations Support threads across channels sync outward for analytics and CRM context. | Sales Orders Order documents created from external channels and read for status. | |
| Messages Individual messages within conversations support full-thread replication. | Customer Invoices Billing documents synced outward for collections and CRM visibility. |
What ships with Kustomer ⇄ SAP Business ByDesign
Connect Kustomer and SAP Business ByDesign for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Kustomer–SAP Business ByDesign connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Kustomer or SAP Business ByDesign data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Kustomer or SAP Business ByDesign record.
Observability
Monitoring
Track your Kustomer ⇄ SAP Business ByDesign sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Kustomer and SAP Business ByDesign.
How the Kustomer and SAP Business ByDesign connectors work
Kustomer
- Integration surface
- REST API
- Authentication
- API key used as a bearer token, scoped by role
- Change detection
- Outbound webhooks on record events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
SAP Business ByDesign
- Integration surface
- SOAP web services plus OData services for analytical and custom data access
- Authentication
- Basic authentication over TLS for service users; OAuth-based options exist for certain scenarios
- Change detection
- Polling on last-changed timestamps; the platform does not offer a general webhook surface
- Capabilities
- read · write
How it works
How to connect Kustomer to SAP Business ByDesign — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Kustomer and SAP Business ByDesign with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Kustomer
connected
SAP Business ByDesign
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Kustomer and SAP Business ByDesign objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Kustomer ⇄ SAP Business ByDesignCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Kustomer SAP Business ByDesignCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Kustomer and SAP Business ByDesign integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Kustomer and SAP Business ByDesign: authenticate both systems, choose the objects to sync (such as Kustomer's Teams and Tags), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
On the Kustomer side: Users, Teams, Tags, Notes, plus custom fields where Kustomer exposes them. On the SAP Business ByDesign side: Projects, Employees, Business Partners (Accounts), Contacts. Stacksync auto-detects both schemas and converts types between the two systems.
-
Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
-
Common patterns for Kustomer and SAP Business ByDesign: One customer master; Where SAP Business ByDesign manages people and org data: keep Kustomer aligned; Where SAP Business ByDesign handles order-to-cash: closed-won flows through. Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
-
Kustomer: REST API. Authentication: API key used as a bearer token, scoped by role. SAP Business ByDesign: SOAP web services plus OData services for analytical and custom data access. Authentication: Basic authentication over TLS for service users; OAuth-based options exist for certain scenarios. Stacksync manages authentication, retries, and rate limits on both sides.
-
Kustomer: Kustomer's data model centers on a customer timeline: conversations, messages, and custom object records all appear chronologically against one customer record rather than as separate tickets. SAP Business ByDesign: The integration surface is primarily SOAP web services organized around ByDesign's business object model, with OData services available for reporting-style access. Stacksync's field mapping accounts for these differences between Kustomer and SAP Business ByDesign without custom code.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Kustomer and SAP Business ByDesign.
Popular · 8 of 386
-
Kustomer ⇄ Cetec ERP -
Kustomer ⇄ Cin7 - Kustomer ⇄ DEAR Inventory
-
.png)
Kustomer ⇄ Deposco -
SAP Business ByDesign ⇄ Shopify -
SAP Business ByDesign ⇄ Affinity -
SAP Business ByDesign ⇄ 6sense -
SAP Business ByDesign ⇄ Apollo.io
No integrations match .
