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Database ⇄ CRM

Firebase to Gladly integration — real-time, two-way sync

Keep Firebase and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Firebase and Gladly

Treat Gladly like part of your database: its records live in Firebase as real tables, and writes in either place sync to the other in seconds.

Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in Firebase, where it can be queried and joined like everything else.

Stacksync mirrors Topics, Tasks, Customer profiles, Conversations from Gladly into Subcollections, Realtime Database Nodes, Authentication Users, Cloud Storage Objects in Firebase with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Gladly with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.

Common use cases

  • Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
  • Mirror conversations and topics into a warehouse for CX analytics and staffing models.
  • Sync Firestore user and account documents into a CRM so go-to-market teams see live product data.
  • Mirror Firestore collections into Postgres or a warehouse to run SQL analytics on app data.

Product events onto CRM records

Signup, usage, or lifecycle changes written to Firebase sync onto the matching records in Gladly, giving go-to-market teams live product context.

Internal tools without API code

Back-office apps read and write the synced tables; Stacksync handles the Gladly API, limits, and retries.

Trigger workflows from CRM changes

Field and stage updates in Gladly arrive as row changes in Firebase, ready to drive jobs and notifications.

What you can sync between Firebase and Gladly

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Firebase objects Gladly objects
Firestore Collections Top-level groupings of documents that a sync maps to tables or SaaS objects. Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching.
Firestore Documents Schemaless JSON-like records, the primary unit synced to and from external systems. Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses.
Subcollections Nested collections under documents, typically flattened into related tables during sync. Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation.
Realtime Database Nodes JSON tree paths in the older Realtime Database, synced by path. Agents User records used to attribute work in CX analytics.
Authentication Users User accounts read into CRMs and warehouses for customer records. Topics Categorization applied to conversations; the key dimension for contact-driver reporting.
Cloud Storage Objects Files referenced from documents; usually synced as metadata plus URLs. Tasks Follow-up work items created from external triggers or synced for workload reporting.
What ships with Firebase ⇄ Gladly

Connect Firebase and Gladly for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Firebase–Gladly connection.

Real-time

Two-way sync

Changes in Firebase or Gladly instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Firebase or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Firebase or Gladly record.

Observability

Monitoring

Track your Firebase ⇄ Gladly sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Firebase and Gladly.

How the Firebase and Gladly connectors work

Firebase

Integration surface
REST and gRPC APIs, typically accessed through the Firebase Admin SDK
Authentication
Google service account credentials (IAM) for server-side access; Firebase Auth tokens for client contexts
Change detection
Real-time snapshot listeners on Firestore queries and Cloud Functions triggers on document changes
Capabilities
read · write
Rate limits
Subject to Firestore's documented operation quotas and per-document write throughput limits

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits
How it works

How to connect Firebase to Gladly — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Firebase and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Firebase connected
    Gladly connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Firebase and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Firebase ⇄ Gladly
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Firebase Gladly
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Firebase and Gladly integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Firebase and Gladly.

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