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ERP ⇄ Business productivity

Epicor ERP to ServiceNow integration — real-time, two-way sync

Keep Epicor ERP and ServiceNow in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Epicor ERP and ServiceNow

Bridge the tools people work in and the system the business runs on: real-time, two-way sync between ServiceNow and Epicor ERP.

The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. ServiceNow is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.

Stacksync syncs Knowledge Articles, Custom Tables, Incidents, Change Requests in ServiceNow with Bills of materials, Customers, Suppliers, Parts in Epicor ERP bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.

Common use cases

  • Mirror incident and task data into Postgres or a warehouse for SLA and workload reporting
  • Create ServiceNow tickets automatically from CRM cases and sync status back as agents work them
  • Sync shipment confirmations out to commerce platforms and customer portals as jobs complete.
  • Sync Epicor customers and AR invoices into a CRM so sales sees order history and credit status without ERP logins.

Where ServiceNow faces customers and Epicor ERP carries account records

Order, invoice, or account status from Epicor ERP appears alongside the customer in ServiceNow, so front-line teams answer from live data.

Where Epicor ERP is the HR or people system of record

Worker and organization data from Epicor ERP stays current in ServiceNow, so the tools people use daily reflect the org as it actually is.

Master data corrections travel

A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.

What you can sync between Epicor ERP and ServiceNow

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Epicor ERP objects ServiceNow objects
Parts Item masters that anchor inventory, BOM, and order line syncs. Service Catalog Requests Requested items and approvals that often trigger provisioning in other systems.
Sales orders Created from won CRM opportunities; status and line changes sync back out. Configuration Items (CMDB) Asset and infrastructure records synced with discovery tools and asset databases.
Purchase orders Synced with procurement systems and matched against receipts. Users and Groups Sys_user and group tables synced with HR systems and identity providers.
Jobs Production jobs whose status feeds shop-floor dashboards and delivery-date updates. Tasks The base task table that incidents, changes, and requests extend.
Quotes Estimates that pair with CRM opportunities during the sales cycle. Knowledge Articles Support content that can be mirrored to help centers or search indexes.
AR invoices Billing records surfaced in CRM or finance tools for collections visibility. Custom Tables Scoped or u_-prefixed tables are addressable through the same Table API as standard ones.
What ships with Epicor ERP ⇄ ServiceNow

Connect Epicor ERP and ServiceNow for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Epicor ERP–ServiceNow connection.

Real-time

Two-way sync

Changes in Epicor ERP or ServiceNow instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Epicor ERP or ServiceNow data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Epicor ERP or ServiceNow record.

Observability

Monitoring

Track your Epicor ERP ⇄ ServiceNow sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Epicor ERP and ServiceNow.

How the Epicor ERP and ServiceNow connectors work

Epicor ERP

Integration surface
REST API (OData) over Epicor business objects, plus BAQ (Business Activity Query) endpoints
Authentication
API key combined with basic or token authentication, depending on version and deployment
Change detection
Polling on change-date fields; outbound calls can be wired through BPM directives, but there is no standard webhook subscription surface
Capabilities
read · write
Rate limits
Subject to the platform's API rate limits and per-tenant throttling on Kinetic cloud deployments

ServiceNow

Integration surface
REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations
Authentication
OAuth 2.0 or basic authentication against the instance
Change detection
Polling on sys_updated_on timestamps; instance admins can configure outbound push through business rules or Flow Designer
Capabilities
read · write
Rate limits
Subject to instance-level API rate limits and concurrency semaphores configured by administrators
How it works

How to connect Epicor ERP to ServiceNow — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Epicor ERP and ServiceNow with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Epicor ERP connected
    ServiceNow connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Epicor ERP and ServiceNow objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Epicor ERP ⇄ ServiceNow
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Epicor ERP ServiceNow
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Epicor ERP and ServiceNow integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Epicor ERP and ServiceNow.

Popular · 8 of 386
All Epicor ERP integrations All ServiceNow integrations Browse all integrations
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