Real-time
Two-way sync
Changes in eClinicalWorks or Zendesk instantly reflect in both systems. No stale data, no manual imports.
Business productivity
eClinicalWorks to Zendesk integration — real-time, two-way sync
Keep eClinicalWorks and Zendesk in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect eClinicalWorks and Zendesk
Stop re-entering the same information in eClinicalWorks and Zendesk: Stacksync keeps the records they share consistent in real time, in both directions.
Two tools in the daily stack often hold overlapping information: the same people, the same companies, or the same pieces of work, described twice. The tools do different jobs, so consolidating is not the answer; the overlap just needs to stop drifting.
Stacksync syncs Allergies, Immunizations, Documents, Diagnostic reports in eClinicalWorks with Users, Organizations, Attachments, Ticket Forms in Zendesk in real time. You choose which records overlap, map the fields that should match, and pick a direction or let changes flow both ways. From then on, an update made in either tool is reflected in the other within seconds, without exports or copy-paste.
Because the sync is field-level, each tool keeps its own extras; only the shared data is held in agreement.
Common use cases
- Keep provider directories consistent between eClinicalWorks and scheduling or marketing systems.
- Push referral or intake data captured in external forms into the EHR via HL7 interfaces.
- Consolidate several Zendesk instances into one reporting database after a merger or brand split.
- Sync tickets, users, and organizations into Postgres so support analytics run on SQL instead of repeated API pulls.
Where Zendesk is where the team documents or plans: keep its data fed
Information that originates in eClinicalWorks stays current in Zendesk instead of going stale after a one-time paste.
Handoffs between teams
When work started in one tool continues in the other, the shared fields travel with it automatically.
Where both tools track people or companies: one consistent record
Contact and company details corrected in either tool update the other, so nobody works from the old version.
What you can sync between eClinicalWorks and Zendesk
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| eClinicalWorks objects | Zendesk objects | |
|---|---|---|
| Practitioners Provider records used to keep directories and scheduling systems consistent. | Users End users and agents; matched to CRM contacts to keep requester data consistent. | |
| Observations Labs and vitals, delivered via FHIR resources or HL7 ORU result messages. | Organizations Company groupings for users; typically kept aligned with CRM accounts. | |
| Medications Prescription and medication-list data within the patient record. | Attachments Synced with incremental and full sync per the Stacksync docs. | |
| Allergies Allergy and intolerance entries in the clinical record. | Ticket Forms Synced with incremental and full sync per the Stacksync docs. | |
| Immunizations Vaccination history exposed for registries and patient apps. | Tickets The central work object; synced to databases for SLA and volume reporting or mirrored into engineering tools. | |
| Documents Clinical notes and attachments referenced from the chart. | Tickets Comments Synced with incremental and full sync per the Stacksync docs. |
What ships with eClinicalWorks ⇄ Zendesk
Connect eClinicalWorks and Zendesk for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every eClinicalWorks–Zendesk connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever eClinicalWorks or Zendesk data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single eClinicalWorks or Zendesk record.
Observability
Monitoring
Track your eClinicalWorks ⇄ Zendesk sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between eClinicalWorks and Zendesk.
How the eClinicalWorks and Zendesk connectors work
eClinicalWorks
- Integration surface
- FHIR R4 REST API plus HL7 v2 interfaces (ADT, SIU, ORU) through an interface engine
- Authentication
- OAuth 2.0 / SMART on FHIR for the FHIR API; site-configured credentials for HL7 interface connections
- Change detection
- HL7 interface feeds push event messages as they occur; the FHIR API is polled
- Capabilities
- read · write
- Rate limits
- Subject to the platform's API rate limits and interface throughput agreements
Zendesk
- Integration surface
- REST API
- Authentication
- OAuth app authorization: enter your Zendesk subdomain (from {sub_domain_name}.zendesk.com) in Stacksync Connections and click "Authorize App"
- Change detection
- Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers
- Capabilities
- read · write · webhooks
- Rate limits
- Request limits vary by plan; incremental export endpoints have their own allowances.
How it works
How to connect eClinicalWorks to Zendesk — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate eClinicalWorks and Zendesk with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
eClinicalWorks
connected
Zendesk
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the eClinicalWorks and Zendesk objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · eClinicalWorks ⇄ ZendeskCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
eClinicalWorks ZendeskCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
eClinicalWorks and Zendesk integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between eClinicalWorks and Zendesk: authenticate both systems, choose the objects to sync (such as eClinicalWorks's Practitioners and Observations), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
Stacksync pricing is usage-based and starts at $1,000/month, including the managed eClinicalWorks and Zendesk connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom eClinicalWorks–Zendesk integration in-house.
-
Yes — Stacksync ships production-grade connectors for both eClinicalWorks and Zendesk. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
-
Change detection on eClinicalWorks: HL7 interface feeds push event messages as they occur; the FHIR API is polled. On Zendesk: Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
-
On the eClinicalWorks side: Allergies, Immunizations, Documents, Diagnostic reports, plus custom fields where eClinicalWorks exposes them. On the Zendesk side: Users, Organizations, Attachments, Ticket Forms. Stacksync auto-detects both schemas and converts types between the two systems.
-
Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for eClinicalWorks and Zendesk.
Popular · 8 of 386
-
eClinicalWorks ⇄ Microsoft 365 -
eClinicalWorks ⇄ Microsoft Dynamics 365 -
eClinicalWorks ⇄ Microsoft Teams -
eClinicalWorks ⇄ NextGen Healthcare - Zendesk ⇄ Microsoft 365
- Zendesk ⇄ Microsoft Dynamics 365
- Zendesk ⇄ Microsoft Teams
- Zendesk ⇄ NextGen Healthcare
No integrations match .
