Real-time
Two-way sync
Changes in Microsoft Dynamics 365 or Zendesk instantly reflect in both systems. No stale data, no manual imports.
Business productivity
Microsoft Dynamics 365 to Zendesk integration — real-time, two-way sync
Keep Microsoft Dynamics 365 and Zendesk in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Mulesoft
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Case study
Migrated from Celigo
Why teams connect Microsoft Dynamics 365 and Zendesk
Stop re-entering the same information in Microsoft Dynamics 365 and Zendesk: Stacksync keeps the records they share consistent in real time, in both directions.
Two tools in the daily stack often hold overlapping information: the same people, the same companies, or the same pieces of work, described twice. The tools do different jobs, so consolidating is not the answer; the overlap just needs to stop drifting.
Stacksync syncs Custom Tables, Accounts, Contacts, Leads in Microsoft Dynamics 365 with Ticket Forms, Tickets, Tickets Comments, Users in Zendesk in real time. You choose which records overlap, map the fields that should match, and pick a direction or let changes flow both ways. From then on, an update made in either tool is reflected in the other within seconds, without exports or copy-paste.
Because the sync is field-level, each tool keeps its own extras; only the shared data is held in agreement.
Common use cases
- Enrich leads from external data sources and write scores back onto Dynamics records.
- Two-way sync of accounts and contacts with a Postgres or SQL database so engineers query SQL while sales works in Dynamics.
- Keep Zendesk users and organizations aligned with CRM contacts and accounts in both directions.
- Mirror high-priority or escalated tickets into engineering trackers through the synced database.
Where both tools track people or companies: one consistent record
Contact and company details corrected in either tool update the other, so nobody works from the old version.
Where one tool produces events: mirror them in the other
Payments, replies, messages, or tickets created in one tool can create or update matching records in the other, keeping context in one place.
Where Zendesk is where the team documents or plans: keep its data fed
Information that originates in Microsoft Dynamics 365 stays current in Zendesk instead of going stale after a one-time paste.
What you can sync between Microsoft Dynamics 365 and Zendesk
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Microsoft Dynamics 365 objects | Zendesk objects | |
|---|---|---|
| Contacts Person records kept consistent with marketing, support, and data-warehouse copies. | Users End users and agents; matched to CRM contacts to keep requester data consistent. | |
| Leads Inbound records enriched and routed from external sources into sales queues. | Organizations Company groupings for users; typically kept aligned with CRM accounts. | |
| Opportunities Pipeline records synced with forecasting, CPQ, and billing systems. | Attachments Synced with incremental and full sync per the Stacksync docs. | |
| Cases (Incidents) Support records shared with ticketing tools and product databases. | Ticket Forms Synced with incremental and full sync per the Stacksync docs. | |
| Quotes, Orders & Invoices Transaction documents reconciled with the ERP or billing source of truth. | Tickets The central work object; synced to databases for SLA and volume reporting or mirrored into engineering tools. | |
| Products Catalog records aligned with ERP item masters. | Tickets Comments Synced with incremental and full sync per the Stacksync docs. |
What ships with Microsoft Dynamics 365 ⇄ Zendesk
Connect Microsoft Dynamics 365 and Zendesk for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Microsoft Dynamics 365–Zendesk connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Microsoft Dynamics 365 or Zendesk data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Microsoft Dynamics 365 or Zendesk record.
Observability
Monitoring
Track your Microsoft Dynamics 365 ⇄ Zendesk sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Microsoft Dynamics 365 and Zendesk.
How the Microsoft Dynamics 365 and Zendesk connectors work
Microsoft Dynamics 365
- Integration surface
- REST API (Dataverse Web API, OData v4); Finance & Operations apps expose a separate OData data-entity surface
- Authentication
- Microsoft OAuth sign-in: user provides the D365 environment URL, signs in with Microsoft credentials, and accepts the Stacksync app (permissions to read CRM data and interact with OData entities)
- Change detection
- Change data capture (CDC) via the Dynamics 365 Change Tracking feature; standard entities have change tracking enabled by default, custom entities require enabling "Track Changes" in Power Apps/Dataverse table properties
- Capabilities
- read · write · CDC · webhooks
Zendesk
- Integration surface
- REST API
- Authentication
- OAuth app authorization: enter your Zendesk subdomain (from {sub_domain_name}.zendesk.com) in Stacksync Connections and click "Authorize App"
- Change detection
- Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers
- Capabilities
- read · write · webhooks
- Rate limits
- Request limits vary by plan; incremental export endpoints have their own allowances.
How it works
How to connect Microsoft Dynamics 365 to Zendesk — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Microsoft Dynamics 365 and Zendesk with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Microsoft Dynamics 365
connected
Zendesk
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Microsoft Dynamics 365 and Zendesk objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Microsoft Dynamics 365 ⇄ ZendeskCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Microsoft Dynamics 365 ZendeskCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Microsoft Dynamics 365 and Zendesk integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Microsoft Dynamics 365 and Zendesk: authenticate both systems, choose the objects to sync (such as Microsoft Dynamics 365's Contacts and Leads), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Microsoft Dynamics 365 and Zendesk records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Microsoft Dynamics 365 and Zendesk connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Microsoft Dynamics 365–Zendesk integration in-house.
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Yes — Stacksync ships production-grade connectors for both Microsoft Dynamics 365 and Zendesk. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Microsoft Dynamics 365: Change data capture (CDC) via the Dynamics 365 Change Tracking feature; standard entities have change tracking enabled by default, custom entities require enabling "Track Changes" in Power Apps/Dataverse table properties. On Zendesk: Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Microsoft Dynamics 365 side: Custom Tables, Accounts, Contacts, Leads, plus custom fields where Microsoft Dynamics 365 exposes them. On the Zendesk side: Ticket Forms, Tickets, Tickets Comments, Users. Stacksync auto-detects both schemas and converts types between the two systems.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Microsoft Dynamics 365 and Zendesk.
Popular · 8 of 386
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Microsoft Dynamics 365 ⇄ Orderful -
Microsoft Dynamics 365 ⇄ Resend - Microsoft Dynamics 365 ⇄ ServiceNow
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Microsoft Dynamics 365 ⇄ Slack -
Zendesk ⇄ eClinicalWorks -
Zendesk ⇄ Full Enrich -
Zendesk ⇄ Google Sheets -
Zendesk ⇄ Klaviyo
No integrations match .
