Real-time
Two-way sync
Changes in ConnectWise or Gorgias instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
ConnectWise to Gorgias integration — real-time, two-way sync
Keep ConnectWise and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect ConnectWise and Gorgias
Sync what happens in ConnectWise with the customer records in Gorgias, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever ConnectWise holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Configurations, Members, Activities, Companies in ConnectWise to Tags, Satisfaction surveys, Events, Custom fields in Gorgias with bi-directional, real-time sync. Activity and record changes in ConnectWise update the matching contact or account in Gorgias, and CRM data flows the other way wherever ConnectWise can store and use it.
Common use cases
- Push closed-won opportunities from the CRM into ConnectWise to kick off agreements and onboarding projects.
- Reconcile ConnectWise invoices and agreements against the accounting system to catch billing gaps.
- Push order, subscription, and shipping data from a production database into Gorgias customer profiles so agents see context without switching tools.
- Route high-value or churn-risk customers to priority queues by writing scores from a data warehouse into ticket or customer fields.
Where ConnectWise processes payments
Charges, refunds, and subscription changes appear on the account in Gorgias, so revenue context lives with the relationship.
Where ConnectWise can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Gorgias sync into ConnectWise, so people working there have the context without switching tools.
Where ConnectWise handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Gorgias, so sales sees open issues before the next call.
What you can sync between ConnectWise and Gorgias
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| ConnectWise objects | Gorgias objects | |
|---|---|---|
| Opportunities Sales pipeline records synced to CRMs for forecasting and handoff. | Tickets The central support object, aggregating a conversation across channels. | |
| Agreements Recurring contracts and managed-service agreements used for billing reconciliation. | Messages Individual inbound and outbound messages attached to a ticket. | |
| Projects Project and phase records synced for delivery tracking outside the PSA. | Customers Unified shopper profiles that merge identities across connected stores. | |
| Time Entries Logged technician time, often exported for payroll and invoicing checks. | Users (agents) Support staff records used for assignment and workload reporting. | |
| Invoices Billing records reconciled against accounting systems. | Tags Categorize tickets for routing and downstream analytics. | |
| Configurations Managed devices and assets tied to companies, useful for asset inventory syncs. | Satisfaction surveys CSAT responses synced out for support quality reporting. |
What ships with ConnectWise ⇄ Gorgias
Connect ConnectWise and Gorgias for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every ConnectWise–Gorgias connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever ConnectWise or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single ConnectWise or Gorgias record.
Observability
Monitoring
Track your ConnectWise ⇄ Gorgias sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between ConnectWise and Gorgias.
How the ConnectWise and Gorgias connectors work
ConnectWise
- Integration surface
- REST API
- Authentication
- Public/private API key pair for an API member, combined with a registered clientId, sent via Basic authentication
- Change detection
- Callbacks (webhooks) on record changes, supplemented by polling on last-updated fields
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits per company and integration
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
How it works
How to connect ConnectWise to Gorgias — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate ConnectWise and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
ConnectWise
connected
Gorgias
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the ConnectWise and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · ConnectWise ⇄ GorgiasCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
ConnectWise GorgiasCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
ConnectWise and Gorgias integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between ConnectWise and Gorgias: authenticate both systems, choose the objects to sync (such as ConnectWise's Opportunities and Agreements), map fields visually, and changes propagate both ways in milliseconds — no code required.
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ConnectWise: The ConnectWise PSA REST API is organized by functional module (Company, Service, Sales, Finance, Procurement, Project, System), each with its own resource endpoints. Gorgias: The API exposes webhook-style events for ticket lifecycle changes, which supports near-real-time outbound syncs. Stacksync's field mapping accounts for these differences between ConnectWise and Gorgias without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means ConnectWise and Gorgias records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed ConnectWise and Gorgias connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom ConnectWise–Gorgias integration in-house.
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Yes — Stacksync ships production-grade connectors for both ConnectWise and Gorgias. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on ConnectWise: Callbacks (webhooks) on record changes, supplemented by polling on last-updated fields. On Gorgias: Webhooks for ticket and message events, supplemented by polling with updated-at cursors. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for ConnectWise and Gorgias.
Popular · 8 of 386
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ConnectWise ⇄ Insightly -
ConnectWise ⇄ Intercom -
ConnectWise ⇄ Kommo -
ConnectWise ⇄ Kustomer -
Gorgias ⇄ GitHub -
Gorgias ⇄ Atlassian -
Gorgias ⇄ Braze -
Gorgias ⇄ Aviato
No integrations match .
