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ERP ⇄ Business productivity

Brightpearl to Customer.io integration — real-time, two-way sync

Keep Brightpearl and Customer.io in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Brightpearl and Customer.io

Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Customer.io and Brightpearl.

The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Customer.io is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.

Stacksync syncs Broadcasts, Deliveries / Messages, Newsletters, People in Customer.io with Contacts, Inventory and warehouses, Goods-out notes, Invoices and payments in Brightpearl bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.

Common use cases

  • Keep unsubscribe and subscription-preference state consistent between Customer.io and the CRM to avoid compliance gaps.
  • Sync account-level objects and their person relationships for B2B messaging keyed to company attributes.
  • Land order and margin data in a warehouse for retail performance reporting.
  • Sync Brightpearl sales orders and fulfillment status with a CRM so sales and support see order state without switching tools.

Where Customer.io collects payments: transactions post through

Payment events sync into Brightpearl as they occur, keeping the enterprise records current without manual entry.

Where Brightpearl is the HR or people system of record

Worker and organization data from Brightpearl stays current in Customer.io, so the tools people use daily reflect the org as it actually is.

Master data corrections travel

A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.

What you can sync between Brightpearl and Customer.io

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Brightpearl objects Customer.io objects
Invoices and payments Financial documents synced to accounting platforms for reconciliation. Segments Attribute- or event-based groups; data syncs feed the attributes segments evaluate.
Custom fields Per-object custom attributes included in field mappings. Campaigns Automated workflows whose membership and metrics can be read via the App API.
Products SKU records with variants and price lists, synced with e-commerce and ERP catalogs. Broadcasts One-off sends to segments or audiences, triggerable via API.
Sales orders Orders from all channels; the central object for fulfillment and revenue syncs. Deliveries / Messages Per-recipient message records whose lifecycle events flow out through reporting webhooks.
Purchase orders Supplier orders synced with procurement or accounting systems. Newsletters Recurring email sends with performance metrics available for reporting syncs.
Contacts Customers and suppliers in one contact model, matched to CRM records by email or reference. People Profiles with attributes, matched on identifiers like id or email; the main write target of data syncs.
What ships with Brightpearl ⇄ Customer.io

Connect Brightpearl and Customer.io for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Brightpearl–Customer.io connection.

Real-time

Two-way sync

Changes in Brightpearl or Customer.io instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Brightpearl or Customer.io data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Brightpearl or Customer.io record.

Observability

Monitoring

Track your Brightpearl ⇄ Customer.io sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Brightpearl and Customer.io.

How the Brightpearl and Customer.io connectors work

Brightpearl

Integration surface
REST API, organized into services (order, product, contact, warehouse, accounting)
Authentication
OAuth 2.0 (authorization code grant) for current apps; legacy private and public apps authenticate with app reference and account token headers
Change detection
Webhooks for object created/updated events, with resource search polling as a fallback
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per account under Brightpearl's API usage policies; bulk operations should use batch endpoints

Customer.io

Integration surface
REST APIs split by purpose: Track API for data ingestion, App API for campaigns, people lookups, and messages
Authentication
Basic auth with site ID and API key for the Track API; bearer token for the App API
Change detection
Reporting webhooks push message and delivery events; person attribute changes are not streamed and require source-side detection
Capabilities
read · write · webhooks
Rate limits
Subject to per-API rate limits documented by Customer.io
How it works

How to connect Brightpearl to Customer.io — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Brightpearl and Customer.io with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Brightpearl connected
    Customer.io connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Brightpearl and Customer.io objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Brightpearl ⇄ Customer.io
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Brightpearl Customer.io
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Brightpearl and Customer.io integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Brightpearl and Customer.io.

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