Real-time
Two-way sync
Changes in Atlassian or Kustomer instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
Atlassian to Kustomer integration — real-time, two-way sync
Keep Atlassian and Kustomer in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Atlassian and Kustomer
Sync what happens in Atlassian with the customer records in Kustomer, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Atlassian holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Attachments, Custom Fields, Workflows and Statuses, Users and Groups in Atlassian to Conversations, Messages, Companies, Custom Objects (Klasses) in Kustomer with bi-directional, real-time sync. Activity and record changes in Atlassian update the matching contact or account in Kustomer, and CRM data flows the other way wherever Atlassian can store and use it.
Common use cases
- Keep Jira and a second tracker (for example a customer's Jira instance) aligned during co-delivery projects.
- Sync Confluence page metadata into a knowledge index so other tools can link to current documentation.
- Push order and shipment records from commerce systems into Kustomer custom objects so agents answer order-status questions without switching tools
- Mirror conversations and satisfaction data into a warehouse for support analytics and agent performance reporting
Where Atlassian handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Kustomer, so sales sees open issues before the next call.
Where Atlassian supplies contact or company data
Enriched fields land directly on records in Kustomer, and refreshes keep them from going stale.
Where Atlassian can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Kustomer sync into Atlassian, so people working there have the context without switching tools.
What you can sync between Atlassian and Kustomer
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Atlassian objects | Kustomer objects | |
|---|---|---|
| Workflows and Statuses Status transitions mapped to stages in the paired system. | Customers The central record whose timeline aggregates every interaction; external attributes sync onto it. | |
| Users and Groups Assignees and reporters matched to identities in other tools. | Conversations Support threads across channels sync outward for analytics and CRM context. | |
| Confluence Pages Documentation content readable and writable through the Confluence REST API. | Messages Individual messages within conversations support full-thread replication. | |
| Confluence Spaces Namespaces that scope page syncs and permissions. | Companies Organization records group customers and map to CRM accounts. | |
| Jira Issues The central work item, synced two-way with CRMs, support desks, and other trackers. | Custom Objects (Klasses) Structured external records such as orders and subscriptions synced in to appear on the customer timeline. | |
| Jira Projects Containers that scope issues, workflows, and permissions for a sync. | Users Agent records map conversation ownership to people in other systems. |
What ships with Atlassian ⇄ Kustomer
Connect Atlassian and Kustomer for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Atlassian–Kustomer connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Atlassian or Kustomer data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Atlassian or Kustomer record.
Observability
Monitoring
Track your Atlassian ⇄ Kustomer sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Atlassian and Kustomer.
How the Atlassian and Kustomer connectors work
Atlassian
- Integration surface
- REST APIs per product (Jira Cloud and Confluence Cloud)
- Authentication
- OAuth 2.0 (3LO) for apps or API tokens with basic auth for scripts
- Change detection
- Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill
- Capabilities
- read · write · webhooks
Kustomer
- Integration surface
- REST API
- Authentication
- API key used as a bearer token, scoped by role
- Change detection
- Outbound webhooks on record events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
How it works
How to connect Atlassian to Kustomer — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Atlassian and Kustomer with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Atlassian
connected
Kustomer
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Atlassian and Kustomer objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Atlassian ⇄ KustomerCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Atlassian KustomerCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Atlassian and Kustomer integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Atlassian and Kustomer: authenticate both systems, choose the objects to sync (such as Atlassian's Workflows and Statuses and Users and Groups), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Common patterns for Atlassian and Kustomer: Where Atlassian handles support or shared inboxes; Where Atlassian supplies contact or company data; Where Atlassian can store CRM context: fields kept current. Tickets and conversations attach to the right contact and account in Kustomer, so sales sees open issues before the next call.
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Atlassian: REST APIs per product (Jira Cloud and Confluence Cloud). Authentication: OAuth 2.0 (3LO) for apps or API tokens with basic auth for scripts. Kustomer: REST API. Authentication: API key used as a bearer token, scoped by role. Stacksync manages authentication, retries, and rate limits on both sides.
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Atlassian: Each Atlassian product has its own REST API and resource model; a sync spanning Jira and Confluence talks to separate endpoints under one Atlassian identity. Kustomer: API keys are issued as role-scoped bearer tokens, so integration access can be limited to the specific object types a sync touches. Stacksync's field mapping accounts for these differences between Atlassian and Kustomer without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Atlassian and Kustomer records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Atlassian and Kustomer connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Atlassian–Kustomer integration in-house.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Atlassian and Kustomer.
Popular · 8 of 386
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Atlassian ⇄ Pipedrive -
Atlassian ⇄ Zoho CRM -
Atlassian ⇄ Shopify -
Atlassian ⇄ Affinity -
Kustomer ⇄ eClinicalWorks -
Kustomer ⇄ Full Enrich -
Kustomer ⇄ Google Sheets -
Kustomer ⇄ Klaviyo
No integrations match .
