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ERP ⇄ Business productivity

SAP to Zendesk integration — real-time, two-way sync

Keep SAP and Zendesk in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect SAP and Zendesk

Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Zendesk and SAP.

The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Zendesk is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.

Stacksync syncs Attachments, Ticket Forms, Tickets, Tickets Comments in Zendesk with Materials (Products), Sales Orders, Purchase Orders, Outbound Deliveries in SAP bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.

Common use cases

  • Sync tickets, users, and organizations into Postgres so support analytics run on SQL instead of repeated API pulls.
  • Write CRM account tier, owner, and renewal data onto Zendesk organizations and ticket fields so agents see context in the ticket.
  • Replicate journal entries and billing documents to a warehouse for finance analytics without loading the ERP.
  • Keep MES and WMS systems aligned with production orders and goods movements.

Where Zendesk faces customers and SAP carries account records

Order, invoice, or account status from SAP appears alongside the customer in Zendesk, so front-line teams answer from live data.

Where SAP is the HR or people system of record

Worker and organization data from SAP stays current in Zendesk, so the tools people use daily reflect the org as it actually is.

Master data corrections travel

A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.

What you can sync between SAP and Zendesk

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

SAP objects Zendesk objects
Business Partners The unified customer and supplier master in S/4HANA, the anchor object for CRM and procurement syncs. Tickets The central work object; synced to databases for SLA and volume reporting or mirrored into engineering tools.
Materials (Products) Item master with plant and sales views, synced to commerce, PLM, and CRM systems. Tickets Comments Synced with incremental and full sync per the Stacksync docs.
Sales Orders Order documents written from external channels and read for status and fulfillment. Users End users and agents; matched to CRM contacts to keep requester data consistent.
Purchase Orders Procurement documents synced with supplier portals and spend tools. Organizations Company groupings for users; typically kept aligned with CRM accounts.
Outbound Deliveries Shipment documents synced to WMS, carriers, and customer portals. Attachments Synced with incremental and full sync per the Stacksync docs.
Billing Documents Invoices read for AR status and replicated for revenue reporting. Ticket Forms Synced with incremental and full sync per the Stacksync docs.
What ships with SAP ⇄ Zendesk

Connect SAP and Zendesk for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every SAP–Zendesk connection.

Real-time

Two-way sync

Changes in SAP or Zendesk instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever SAP or Zendesk data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single SAP or Zendesk record.

Observability

Monitoring

Track your SAP ⇄ Zendesk sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between SAP and Zendesk.

How the SAP and Zendesk connectors work

SAP

Integration surface
OData (v2/v4) APIs on S/4HANA; BAPI/RFC and IDoc on ECC and on-prem systems; SOAP services
Authentication
OAuth 2.0 or basic auth via communication arrangements on cloud editions; SAP user credentials for RFC on-prem
Change detection
Business events via SAP Event Mesh on S/4HANA; change pointers with IDocs or timestamp polling on ECC
Capabilities
read · write · webhooks
Rate limits
Throttling is configured at the gateway and tenant level rather than as a single published rate limit

Zendesk

Integration surface
REST API
Authentication
OAuth app authorization: enter your Zendesk subdomain (from {sub_domain_name}.zendesk.com) in Stacksync Connections and click "Authorize App"
Change detection
Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers
Capabilities
read · write · webhooks
Rate limits
Request limits vary by plan; incremental export endpoints have their own allowances.
Zendesk setup guide
How it works

How to connect SAP to Zendesk — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate SAP and Zendesk with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    SAP connected
    Zendesk connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the SAP and Zendesk objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · SAP ⇄ Zendesk
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    SAP Zendesk
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

SAP and Zendesk integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for SAP and Zendesk.

Popular · 8 of 386
All SAP integrations All Zendesk integrations Browse all integrations
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