Real-time
Two-way sync
Changes in Microsoft 365 or ServiceNow instantly reflect in both systems. No stale data, no manual imports.
Business productivity
Microsoft 365 to ServiceNow integration — real-time, two-way sync
Keep Microsoft 365 and ServiceNow in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Microsoft 365 and ServiceNow
Stop re-entering the same information in Microsoft 365 and ServiceNow: Stacksync keeps the records they share consistent in real time, in both directions.
Two tools in the daily stack often hold overlapping information: the same people, the same companies, or the same pieces of work, described twice. The tools do different jobs, so consolidating is not the answer; the overlap just needs to stop drifting.
Stacksync syncs Users, Groups, Mail Messages, Calendar Events in Microsoft 365 with Incidents, Change Requests, Problems, Service Catalog Requests in ServiceNow in real time. You choose which records overlap, map the fields that should match, and pick a direction or let changes flow both ways. From then on, an update made in either tool is reflected in the other within seconds, without exports or copy-paste.
Because the sync is field-level, each tool keeps its own extras; only the shared data is held in agreement.
Common use cases
- Mirror calendar events into scheduling or CRM tools so meetings appear on customer timelines.
- Sync SharePoint lists with operational databases so business users edit in SharePoint while systems read SQL.
- Mirror incident and task data into Postgres or a warehouse for SLA and workload reporting
- Create ServiceNow tickets automatically from CRM cases and sync status back as agents work them
Where one tool produces events: mirror them in the other
Payments, replies, messages, or tickets created in one tool can create or update matching records in the other, keeping context in one place.
Where ServiceNow is where the team documents or plans: keep its data fed
Information that originates in Microsoft 365 stays current in ServiceNow instead of going stale after a one-time paste.
Handoffs between teams
When work started in one tool continues in the other, the shared fields travel with it automatically.
What you can sync between Microsoft 365 and ServiceNow
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Microsoft 365 objects | ServiceNow objects | |
|---|---|---|
| SharePoint Sites & Lists List items read and written like lightweight database tables. | Service Catalog Requests Requested items and approvals that often trigger provisioning in other systems. | |
| Teams Team and membership data provisioned from upstream systems. | Configuration Items (CMDB) Asset and infrastructure records synced with discovery tools and asset databases. | |
| Planner & To Do Tasks Task items synced with project and work-management tools. | Users and Groups Sys_user and group tables synced with HR systems and identity providers. | |
| Users Entra ID user accounts synced with HR and identity systems. | Tasks The base task table that incidents, changes, and requests extend. | |
| Groups Microsoft 365 and security groups kept aligned with org structure and access rules. | Knowledge Articles Support content that can be mirrored to help centers or search indexes. | |
| Mail Messages Exchange Online messages read for logging, archiving, or activity capture. | Custom Tables Scoped or u_-prefixed tables are addressable through the same Table API as standard ones. |
What ships with Microsoft 365 ⇄ ServiceNow
Connect Microsoft 365 and ServiceNow for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Microsoft 365–ServiceNow connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Microsoft 365 or ServiceNow data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Microsoft 365 or ServiceNow record.
Observability
Monitoring
Track your Microsoft 365 ⇄ ServiceNow sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Microsoft 365 and ServiceNow.
How the Microsoft 365 and ServiceNow connectors work
Microsoft 365
- Integration surface
- REST API (Microsoft Graph)
- Authentication
- OAuth 2.0 via Microsoft Entra ID, with delegated or application permissions
- Change detection
- Graph change notifications (webhooks) plus delta queries for incremental sync
- Capabilities
- read · write · webhooks
ServiceNow
- Integration surface
- REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations
- Authentication
- OAuth 2.0 or basic authentication against the instance
- Change detection
- Polling on sys_updated_on timestamps; instance admins can configure outbound push through business rules or Flow Designer
- Capabilities
- read · write
- Rate limits
- Subject to instance-level API rate limits and concurrency semaphores configured by administrators
How it works
How to connect Microsoft 365 to ServiceNow — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Microsoft 365 and ServiceNow with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Microsoft 365
connected
ServiceNow connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Microsoft 365 and ServiceNow objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Microsoft 365 ⇄ ServiceNowCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Microsoft 365 ServiceNowCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Microsoft 365 and ServiceNow integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Microsoft 365 and ServiceNow: authenticate both systems, choose the objects to sync (such as Microsoft 365's SharePoint Sites & Lists and Teams), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Microsoft 365 and ServiceNow: Where one tool produces events: mirror them in the other; Where ServiceNow is where the team documents or plans: keep its data fed; Handoffs between teams. Payments, replies, messages, or tickets created in one tool can create or update matching records in the other, keeping context in one place.
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Microsoft 365: REST API (Microsoft Graph). Authentication: OAuth 2.0 via Microsoft Entra ID, with delegated or application permissions. ServiceNow: REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations. Authentication: OAuth 2.0 or basic authentication against the instance. Stacksync manages authentication, retries, and rate limits on both sides.
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Microsoft 365: Access is scoped per permission via Entra ID admin consent, so an integration only sees the workloads it was granted. ServiceNow: Business logic (business rules, ACLs) runs on API writes just as it does in the UI, so synced writes respect instance rules. Stacksync's field mapping accounts for these differences between Microsoft 365 and ServiceNow without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Microsoft 365 and ServiceNow records are not retained after a sync operation.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Microsoft 365 and ServiceNow.
Popular · 8 of 386
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Microsoft 365 ⇄ Zendesk -
Microsoft 365 ⇄ Campfire -
Microsoft 365 ⇄ Front -
Microsoft 365 ⇄ Amazon Seller Central -
ServiceNow ⇄ GitHub -
ServiceNow ⇄ Atlassian -
ServiceNow ⇄ Braze -
ServiceNow ⇄ ConnectWise
No integrations match .
