Real-time
Two-way sync
Changes in Intercom or Rillet instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Accounting and finance
Intercom to Rillet integration — real-time, two-way sync
Keep Intercom and Rillet in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Intercom and Rillet
Sync customers, invoices, and payment status between Rillet and Intercom in real time, so sales sees the money and finance sees the relationship.
Finance and sales describe the same customers in different systems. Intercom knows the relationship: who the contacts are and what is in motion with the account. Rillet knows the money: what was invoiced, what was paid, what is overdue. When the two are connected only by exports, each side works partly blind.
Stacksync links Vendor, Invoice, Credit Memo, Bill in Rillet to Companies, Conversations, Tickets, Data Events in Intercom with bi-directional, real-time sync. New customers, updated billing details, invoice status, and payment activity move in whichever direction you configure, field by field, with conflicts resolved by rules you set. The result is one version of each customer, visible from both sides.
Common use cases
- Sync AR and collection status back to customer success tools ahead of renewals.
- Keep customers and invoices aligned between Rillet and a CRM so finance and sales work from the same account records.
- Keep custom data attributes updated from billing or ERP systems so message segments reflect current plan and spend
- Route qualified leads from Intercom conversations into the CRM as leads or opportunities in near real time
Collections with context
Finance sees the account owner and relationship history from Intercom when chasing a balance, and sales sees that the chase is happening.
Where Intercom tracks deals: closed-won creates the finance record
A won opportunity creates or updates the customer in Rillet with the right billing details, so invoicing starts without re-keying.
Payment status on the account
Invoice and payment status from Rillet appears on the account in Intercom, so reps see overdue balances before they promise the next order.
What you can sync between Intercom and Rillet
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Intercom objects | Rillet objects | |
|---|---|---|
| Segments Saved audience definitions are readable for targeting parity across tools. | Invoice Synced with incremental and full sync per the Stacksync docs. | |
| Admins & Teams Teammate records map conversation ownership to CRM users. | Credit Memo Synced with incremental and full sync per the Stacksync docs. | |
| Articles Help center content is accessible via API for knowledge sync and audits. | Bill Synced with incremental and full sync per the Stacksync docs. | |
| Contacts A single contact model covers both users and leads, distinguished by a role attribute. | Journal Entry Synced with incremental and full sync per the Stacksync docs. | |
| Companies Company records group contacts and carry plan and account attributes used in segmentation. | Invoice Payment Synced with incremental and full sync per the Stacksync docs. | |
| Conversations Support and sales threads sync outward for analytics and CRM context. | Charge Synced with incremental and full sync per the Stacksync docs. |
What ships with Intercom ⇄ Rillet
Connect Intercom and Rillet for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Intercom–Rillet connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Intercom or Rillet data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Intercom or Rillet record.
Observability
Monitoring
Track your Intercom ⇄ Rillet sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Intercom and Rillet.
How the Intercom and Rillet connectors work
Intercom
- Integration surface
- REST API
- Authentication
- OAuth 2.0 for public apps or a workspace access token
- Change detection
- Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-app rate limits on the Intercom API
Rillet
- Integration surface
- REST API (OpenAPI-specified, with production and sandbox environments)
- Authentication
- API key generated in Rillet (Organization Setting -> API Access); uncheck Read Only for bidirectional sync, check Read Only for one-way sync
- Change detection
- Near real-time updates via change tracking; incremental sync per object, with delete detection (some objects checked every 1h or 4h)
- Capabilities
- read · write · CDC · webhooks
- Rate limits
- Subject to the platform's API rate limits.
How it works
How to connect Intercom to Rillet — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Intercom and Rillet with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Intercom
connected
Rillet
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Intercom and Rillet objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Intercom ⇄ RilletCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Intercom RilletCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Intercom and Rillet integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Intercom and Rillet: authenticate both systems, choose the objects to sync (such as Intercom's Segments and Admins & Teams), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Change detection on Intercom: Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill. On Rillet: Near real-time updates via change tracking; incremental sync per object, with delete detection (some objects checked every 1h or 4h). Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Rillet side: Vendor, Invoice, Credit Memo, Bill, plus custom fields where Rillet exposes them. On the Intercom side: Companies, Conversations, Tickets, Data Events. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Intercom and Rillet: Collections with context; Where Intercom tracks deals: closed-won creates the finance record; Payment status on the account. Finance sees the account owner and relationship history from Intercom when chasing a balance, and sales sees that the chase is happening.
-
Intercom: REST API. Authentication: OAuth 2.0 for public apps or a workspace access token. Rillet: REST API (OpenAPI-specified, with production and sandbox environments). Authentication: API key generated in Rillet (Organization Setting -> API Access); uncheck Read Only for bidirectional sync, check Read Only for one-way sync. Stacksync manages authentication, retries, and rate limits on both sides.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Intercom and Rillet.
Popular · 8 of 386
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Intercom ⇄ QuickBooks -
Intercom ⇄ Stripe -
Intercom ⇄ Workday -
Intercom ⇄ Anaplan -
Rillet ⇄ Outreach -
Rillet ⇄ Salesloft -
Rillet ⇄ Salesmate -
Rillet ⇄ SAP Sales Cloud
No integrations match .
