Infor M3 to Zendesk integration — real-time, two-way sync

Yes. Stacksync provides a managed, real-time two-way integration between Infor M3 and Zendesk: authenticate both systems, choose the objects to sync (such as Infor M3's Manufacturing Orders and Inventory Balances), map fields visually, and changes propagate both ways in milliseconds — no code required.

On the Zendesk side: Tickets Comments, Users, Organizations, Attachments, plus custom fields where Zendesk exposes them. On the Infor M3 side: Suppliers, Customer Orders, Purchase Orders, Manufacturing Orders. Stacksync auto-detects both schemas and converts types between the two systems.

Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.

Common patterns for Infor M3 and Zendesk: Where Zendesk faces customers and Infor M3 carries account records; Where Infor M3 is the HR or people system of record; Master data corrections travel. Order, invoice, or account status from Infor M3 appears alongside the customer in Zendesk, so front-line teams answer from live data.

Infor M3: REST API (M3 API programs exposed through the Infor ION API gateway). Authentication: OAuth 2.0 via Infor OS / ION API authorization. Zendesk: REST API. Authentication: OAuth app authorization: enter your Zendesk subdomain (from {sub_domain_name}.zendesk.com) in Stacksync Connections and click "Authorize App". Stacksync manages authentication, retries, and rate limits on both sides.

Zendesk: Ticket comments cannot be edited after creation, so downstream copies of conversations only ever append. Infor M3: Most M3 records are scoped by a company, division, facility, and warehouse hierarchy, which integration mappings need to carry explicitly. Stacksync's field mapping accounts for these differences between Infor M3 and Zendesk without custom code.