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ERP ⇄ Business productivity

Infor CloudSuite to ServiceNow integration — real-time, two-way sync

Keep Infor CloudSuite and ServiceNow in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Infor CloudSuite and ServiceNow

Bridge the tools people work in and the system the business runs on: real-time, two-way sync between ServiceNow and Infor CloudSuite.

The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. ServiceNow is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.

Stacksync syncs Problems, Service Catalog Requests, Configuration Items (CMDB), Users and Groups in ServiceNow with Purchase orders, Invoices, Inventory balances, GL journal entries in Infor CloudSuite bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.

Common use cases

  • Create ServiceNow tickets automatically from CRM cases and sync status back as agents work them
  • Bi-directional sync of incidents with engineering issue trackers so IT and engineering work the same ticket without re-keying
  • Align the ERP customer master with billing and support systems so finance and CX share one account record.
  • Sync items, customers, and orders between CloudSuite and a CRM so sales quotes against live pricing and inventory.

Master data corrections travel

A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.

Where ServiceNow faces customers and Infor CloudSuite carries account records

Order, invoice, or account status from Infor CloudSuite appears alongside the customer in ServiceNow, so front-line teams answer from live data.

Where Infor CloudSuite is the HR or people system of record

Worker and organization data from Infor CloudSuite stays current in ServiceNow, so the tools people use daily reflect the org as it actually is.

What you can sync between Infor CloudSuite and ServiceNow

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Infor CloudSuite objects ServiceNow objects
GL journal entries Financial postings replicated for consolidated reporting. Service Catalog Requests Requested items and approvals that often trigger provisioning in other systems.
Items Product and material masters synced to commerce, CRM, and planning tools. Configuration Items (CMDB) Asset and infrastructure records synced with discovery tools and asset databases.
Customers Account masters matched against CRM records in two-way syncs. Users and Groups Sys_user and group tables synced with HR systems and identity providers.
Suppliers / vendors Procurement counterparties synced with sourcing and AP tools. Tasks The base task table that incidents, changes, and requests extend.
Sales orders Demand-side documents synced in from commerce channels and out for fulfillment visibility. Knowledge Articles Support content that can be mirrored to help centers or search indexes.
Purchase orders Supply-side documents shared with procurement and supplier portals. Custom Tables Scoped or u_-prefixed tables are addressable through the same Table API as standard ones.
What ships with Infor CloudSuite ⇄ ServiceNow

Connect Infor CloudSuite and ServiceNow for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Infor CloudSuite–ServiceNow connection.

Real-time

Two-way sync

Changes in Infor CloudSuite or ServiceNow instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Infor CloudSuite or ServiceNow data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Infor CloudSuite or ServiceNow record.

Observability

Monitoring

Track your Infor CloudSuite ⇄ ServiceNow sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Infor CloudSuite and ServiceNow.

How the Infor CloudSuite and ServiceNow connectors work

Infor CloudSuite

Integration surface
REST APIs exposed through the Infor ION API gateway; integration payloads are standardized as Business Object Documents (BODs)
Authentication
OAuth 2.0 via Infor OS / ION API credentials
Change detection
Event-style BOD publications through Infor ION where configured; otherwise polling
Capabilities
read · write
Rate limits
Subject to the ION API gateway's rate limiting policies for the tenant.

ServiceNow

Integration surface
REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations
Authentication
OAuth 2.0 or basic authentication against the instance
Change detection
Polling on sys_updated_on timestamps; instance admins can configure outbound push through business rules or Flow Designer
Capabilities
read · write
Rate limits
Subject to instance-level API rate limits and concurrency semaphores configured by administrators
How it works

How to connect Infor CloudSuite to ServiceNow — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Infor CloudSuite and ServiceNow with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Infor CloudSuite connected
    ServiceNow connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Infor CloudSuite and ServiceNow objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Infor CloudSuite ⇄ ServiceNow
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Infor CloudSuite ServiceNow
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Infor CloudSuite and ServiceNow integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Infor CloudSuite and ServiceNow.

Popular · 8 of 386
All Infor CloudSuite integrations All ServiceNow integrations Browse all integrations
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