Real-time
Two-way sync
Changes in Gorgias or Workday instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Accounting and finance
Gorgias to Workday integration — real-time, two-way sync
Keep Gorgias and Workday in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Mulesoft
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Gorgias and Workday
Sync customers, invoices, and payment status between Workday and Gorgias in real time, so sales sees the money and finance sees the relationship.
Finance and sales describe the same customers in different systems. Gorgias knows the relationship: who the contacts are and what is in motion with the account. Workday knows the money: what was invoiced, what was paid, what is overdue. When the two are connected only by exports, each side works partly blind.
Stacksync links Payroll Results, Suppliers, Customers and Invoices, Journal Entries in Workday to Users (agents), Tags, Satisfaction surveys, Events in Gorgias with bi-directional, real-time sync. New customers, updated billing details, invoice status, and payment activity move in whichever direction you configure, field by field, with conflicts resolved by rules you set. The result is one version of each customer, visible from both sides.
Common use cases
- Push completed payroll results into a finance system or data warehouse each pay cycle.
- Import journal entries from external billing or expense systems into Workday Financials.
- Sync ticket tags and CSAT results to analytics tools for support quality reporting.
- Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
Payment status on the account
Invoice and payment status from Workday appears on the account in Gorgias, so reps see overdue balances before they promise the next order.
Billing detail changes flow back
When a contact or address is corrected in Gorgias, Workday gets the update before the next invoice goes out.
Collections with context
Finance sees the account owner and relationship history from Gorgias when chasing a balance, and sales sees that the chase is happening.
What you can sync between Gorgias and Workday
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gorgias objects | Workday objects | |
|---|---|---|
| Tickets The central support object, aggregating a conversation across channels. | Suppliers Workday Financials vendor records aligned with procurement tools. | |
| Messages Individual inbound and outbound messages attached to a ticket. | Customers and Invoices Financials receivables objects synced for billing visibility where Workday Financials is used. | |
| Customers Unified shopper profiles that merge identities across connected stores. | Journal Entries Accounting entries imported from external subledgers into Workday Financials. | |
| Users (agents) Support staff records used for assignment and workload reporting. | Custom Reports (RaaS) Tenant-defined reports exposed as web service endpoints, often the practical read surface for syncs. | |
| Tags Categorize tickets for routing and downstream analytics. | Workers The central HCM record covering employment, job, and personal data; the anchor of most syncs. | |
| Satisfaction surveys CSAT responses synced out for support quality reporting. | Organizations Supervisory and company hierarchies read to drive routing and reporting in other systems. |
What ships with Gorgias ⇄ Workday
Connect Gorgias and Workday for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–Workday connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gorgias or Workday data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gorgias or Workday record.
Observability
Monitoring
Track your Gorgias ⇄ Workday sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gorgias and Workday.
How the Gorgias and Workday connectors work
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
Workday
- Integration surface
- SOAP Workday Web Services (WWS), a REST API, and Reports-as-a-Service (RaaS) endpoints for custom reports
- Authentication
- OAuth 2.0 for the REST API; integration system users with WS-Security or certificate-based auth for SOAP
- Change detection
- Polling, including transaction-log criteria on SOAP operations to fetch objects changed since a given moment; no general webhook surface
- Capabilities
- read · write
How it works
How to connect Gorgias to Workday — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gorgias and Workday with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gorgias
connected
Workday
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gorgias and Workday objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gorgias ⇄ WorkdayCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gorgias WorkdayCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gorgias and Workday integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gorgias and Workday: authenticate both systems, choose the objects to sync (such as Gorgias's Tickets and Messages), map fields visually, and changes propagate both ways in milliseconds — no code required.
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On the Workday side: Payroll Results, Suppliers, Customers and Invoices, Journal Entries, plus custom fields where Workday exposes them. On the Gorgias side: Users (agents), Tags, Satisfaction surveys, Events. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gorgias and Workday: Payment status on the account; Billing detail changes flow back; Collections with context. Invoice and payment status from Workday appears on the account in Gorgias, so reps see overdue balances before they promise the next order.
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Gorgias: REST API. Authentication: API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps. Workday: SOAP Workday Web Services (WWS), a REST API, and Reports-as-a-Service (RaaS) endpoints for custom reports. Authentication: OAuth 2.0 for the REST API; integration system users with WS-Security or certificate-based auth for SOAP. Stacksync manages authentication, retries, and rate limits on both sides.
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Workday: Workday data is effective-dated: records carry validity dates, and reads can be scoped to an as-of moment, which shapes how syncs interpret changes. Gorgias: Tickets aggregate messages from email, live chat, SMS, and social channels into a single object, so one synced record covers the full conversation. Stacksync's field mapping accounts for these differences between Gorgias and Workday without custom code.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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