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Business productivity ⇄ CRM

Google Sheets to Gorgias integration — real-time, two-way sync

Keep Google Sheets and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Google Sheets and Gorgias

Sync what happens in Google Sheets with the customer records in Gorgias, in real time and in both directions.

The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Google Sheets holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.

Stacksync connects Rows, Ranges, Named ranges, Cell values in Google Sheets to Customers, Users (agents), Tags, Satisfaction surveys in Gorgias with bi-directional, real-time sync. Activity and record changes in Google Sheets update the matching contact or account in Gorgias, and CRM data flows the other way wherever Google Sheets can store and use it.

Common use cases

  • Give ops and finance teams an editable spreadsheet view of CRM or database records, with edits written back to the source.
  • Publish pipeline, revenue, or inventory snapshots from a warehouse into a shared sheet for reporting.
  • Sync Gorgias customers and tickets into a warehouse or CRM so support volume can be analyzed alongside order and LTV data.
  • Push order, subscription, and shipping data from a production database into Gorgias customer profiles so agents see context without switching tools.

Where Google Sheets processes payments

Charges, refunds, and subscription changes appear on the account in Gorgias, so revenue context lives with the relationship.

Where Google Sheets can store CRM context: fields kept current

Owner, lifecycle stage, or account details from Gorgias sync into Google Sheets, so people working there have the context without switching tools.

Where Google Sheets supplies contact or company data

Enriched fields land directly on records in Gorgias, and refreshes keep them from going stale.

What you can sync between Google Sheets and Gorgias

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Google Sheets objects Gorgias objects
Spreadsheets The file-level container a sync connects to, identified by spreadsheet ID. Events Activity records useful for auditing what happened on a ticket.
Sheets (tabs) Individual worksheets, typically mapped one-to-one to a synced table. Custom fields Extend tickets with brand-specific attributes.
Rows Treated as records; a header row usually defines field names. Tickets The central support object, aggregating a conversation across channels.
Ranges Addressed in A1 notation for batched reads and writes. Messages Individual inbound and outbound messages attached to a ticket.
Named ranges Stable references that keep sync mappings valid when the grid moves. Customers Unified shopper profiles that merge identities across connected stores.
Cell values Untyped by default, so syncs handle type coercion for dates and numbers. Users (agents) Support staff records used for assignment and workload reporting.
What ships with Google Sheets ⇄ Gorgias

Connect Google Sheets and Gorgias for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Google Sheets–Gorgias connection.

Real-time

Two-way sync

Changes in Google Sheets or Gorgias instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Google Sheets or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Google Sheets or Gorgias record.

Observability

Monitoring

Track your Google Sheets ⇄ Gorgias sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Google Sheets and Gorgias.

How the Google Sheets and Gorgias connectors work

Google Sheets

Integration surface
REST API (Google Sheets API), with file-level change signals available through the Drive API
Authentication
OAuth 2.0 (user consent) or Google service accounts
Change detection
Polling; the Sheets API has no cell-level webhooks, and Drive push notifications only signal file-level changes
Capabilities
read · write
Rate limits
Subject to per-minute read and write quotas per project and per user, so large syncs are batched.

Gorgias

Integration surface
REST API
Authentication
API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
Change detection
Webhooks for ticket and message events, supplemented by polling with updated-at cursors
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits, which vary by plan.
How it works

How to connect Google Sheets to Gorgias — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Google Sheets and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Google Sheets connected
    Gorgias connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Google Sheets and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Google Sheets ⇄ Gorgias
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Google Sheets Gorgias
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Google Sheets and Gorgias integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Google Sheets and Gorgias.

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