Real-time
Two-way sync
Changes in Gladly or SAP S/4HANA instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ ERP
Gladly to SAP S/4HANA integration — real-time, two-way sync
Keep Gladly and SAP S/4HANA in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Celigo
Why teams connect Gladly and SAP S/4HANA
Close the gap between front office and back office: Gladly and SAP S/4HANA share customers and status in real time, in both directions.
Gladly holds the customer relationship; SAP S/4HANA runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Agents, Topics, Tasks, Customer profiles in Gladly with Sales Orders, Purchase Orders, Products / Materials, Billing Documents (Invoices) in SAP S/4HANA field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- Push conversation outcomes into a CRM so account teams see support context on their accounts.
- Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
- Surface invoice and payment status from S/4HANA inside the CRM so account teams see open balances.
- Replicate material master and pricing data to e-commerce and quoting tools.
Where SAP S/4HANA is the finance system of record: money status on the account
Invoice and payment state from SAP S/4HANA shows on the account in Gladly, so reps see balances before promising the next order.
One customer master
Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
Where SAP S/4HANA manages people and org data: keep Gladly aligned
Owners, territories, and org structure informed by SAP S/4HANA stay current in Gladly.
What you can sync between Gladly and SAP S/4HANA
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gladly objects | SAP S/4HANA objects | |
|---|---|---|
| Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Purchase Orders Procurement documents shared with supplier portals and spend-management tools. | |
| Tasks Follow-up work items created from external triggers or synced for workload reporting. | Products / Materials Material master data distributed to e-commerce, PIM, and CRM catalogs. | |
| Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Billing Documents (Invoices) Invoice data pushed to CRMs and payment or collections tools for finance visibility. | |
| Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Deliveries Outbound delivery status synced to customer-facing systems for order tracking. | |
| Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Journal Entries Financial postings read into warehouses and consolidation tools for reporting. | |
| Agents User records used to attribute work in CX analytics. | Customer / Supplier Roles Role-specific views of Business Partners mapped to CRM account types. |
What ships with Gladly ⇄ SAP S/4HANA
Connect Gladly and SAP S/4HANA for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–SAP S/4HANA connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gladly or SAP S/4HANA data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gladly or SAP S/4HANA record.
Observability
Monitoring
Track your Gladly ⇄ SAP S/4HANA sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gladly and SAP S/4HANA.
How the Gladly and SAP S/4HANA connectors work
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
SAP S/4HANA
- Integration surface
- OData REST APIs (v2/v4), with SOAP, BAPI/RFC, and IDoc interfaces on on-premise editions
- Authentication
- OAuth 2.0 with communication arrangements on cloud editions; basic auth or certificate-based on-premise
- Change detection
- Polling on change timestamps exposed by the OData services; business events can be emitted through SAP's event infrastructure on cloud editions
- Capabilities
- read · write
- Rate limits
- Subject to the platform's API rate limits, which vary by edition and communication arrangement
How it works
How to connect Gladly to SAP S/4HANA — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gladly and SAP S/4HANA with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gladly
connected
SAP S/4HANA
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gladly and SAP S/4HANA objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gladly ⇄ SAP S/4HANACustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gladly SAP S/4HANACompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gladly and SAP S/4HANA integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gladly and SAP S/4HANA: authenticate both systems, choose the objects to sync (such as Gladly's Topics and Tasks), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gladly and SAP S/4HANA: Where SAP S/4HANA is the finance system of record: money status on the account; One customer master; Where SAP S/4HANA manages people and org data: keep Gladly aligned. Invoice and payment state from SAP S/4HANA shows on the account in Gladly, so reps see balances before promising the next order.
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Gladly: REST API. Authentication: API tokens used with basic authentication tied to an agent email. SAP S/4HANA: OData REST APIs (v2/v4), with SOAP, BAPI/RFC, and IDoc interfaces on on-premise editions. Authentication: OAuth 2.0 with communication arrangements on cloud editions; basic auth or certificate-based on-premise. Stacksync manages authentication, retries, and rate limits on both sides.
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Gladly: Customer profiles are built to merge external identifiers (email, phone, order numbers), which is what integrations key on when matching records from other systems. SAP S/4HANA: The Business Partner model consolidates what older SAP systems split into separate customer and vendor masters. Stacksync's field mapping accounts for these differences between Gladly and SAP S/4HANA without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gladly and SAP S/4HANA records are not retained after a sync operation.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and SAP S/4HANA.
Popular · 8 of 386
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Gladly ⇄ Dynamics 365 F&O -
Gladly ⇄ SuiteAnalytics -
Gladly ⇄ Dynamics 365 Business Central - Gladly ⇄ SAP Business ByDesign
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SAP S/4HANA ⇄ Freshworks CRM -
SAP S/4HANA ⇄ Gorgias -
SAP S/4HANA ⇄ Infor CRM -
SAP S/4HANA ⇄ Insightly
No integrations match .
