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CRM ⇄ Database

Gladly to SAP ASE (Sybase) integration — real-time, two-way sync

Keep Gladly and SAP ASE (Sybase) in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gladly and SAP ASE (Sybase)

Treat Gladly like part of your database: its records live in SAP ASE (Sybase) as real tables, and writes in either place sync to the other in seconds.

Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in SAP ASE (Sybase), where it can be queried and joined like everything else.

Stacksync mirrors Agents, Topics, Tasks, Customer profiles from Gladly into Indexes, Tables, Views, Stored Procedures in SAP ASE (Sybase) with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Gladly with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.

Common use cases

  • Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
  • Push conversation outcomes into a CRM so account teams see support context on their accounts.
  • Expose customer and transaction data locked in ASE to CRM and reporting systems.
  • Replicate ASE tables to Postgres or a warehouse so analytics run off the OLTP system.

Internal tools without API code

Back-office apps read and write the synced tables; Stacksync handles the Gladly API, limits, and retries.

Trigger workflows from CRM changes

Field and stage updates in Gladly arrive as row changes in SAP ASE (Sybase), ready to drive jobs and notifications.

Query the CRM like a database

Accounts, contacts, and custom objects from Gladly become tables in SAP ASE (Sybase) you can join with application data directly.

What you can sync between Gladly and SAP ASE (Sybase)

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gladly objects SAP ASE (Sybase) objects
Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. Databases and Schemas Namespaces that scope sync configuration and permissions.
Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. Triggers Server-side hooks sometimes used to populate change-capture tables for syncs.
Agents User records used to attribute work in CX analytics. Indexes Access paths that keep keyed polling queries efficient on large OLTP tables.
Topics Categorization applied to conversations; the key dimension for contact-driver reporting. Tables The core sync unit; rows are read and written with standard SQL.
Tasks Follow-up work items created from external triggers or synced for workload reporting. Views Read-only projections used to shape data for extraction without touching base tables.
Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. Stored Procedures T-SQL routines that encapsulate business logic; often invoked instead of direct table writes.
What ships with Gladly ⇄ SAP ASE (Sybase)

Connect Gladly and SAP ASE (Sybase) for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–SAP ASE (Sybase) connection.

Real-time

Two-way sync

Changes in Gladly or SAP ASE (Sybase) instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gladly or SAP ASE (Sybase) data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gladly or SAP ASE (Sybase) record.

Observability

Monitoring

Track your Gladly ⇄ SAP ASE (Sybase) sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gladly and SAP ASE (Sybase).

How the Gladly and SAP ASE (Sybase) connectors work

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

SAP ASE (Sybase)

Integration surface
SQL over the TDS wire protocol; JDBC (jConnect) and ODBC drivers
Authentication
Database credentials (username/password), optionally backed by LDAP or Kerberos
Change detection
Timestamp or key-based polling and trigger-based capture; log-based replication requires SAP Replication Server components
Capabilities
read · write
How it works

How to connect Gladly to SAP ASE (Sybase) — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gladly and SAP ASE (Sybase) with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gladly connected
    SAP ASE (Sybase) connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gladly and SAP ASE (Sybase) objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gladly ⇄ SAP ASE (Sybase)
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gladly SAP ASE (Sybase)
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gladly and SAP ASE (Sybase) integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and SAP ASE (Sybase).

Popular · 8 of 386
All Gladly integrations All SAP ASE (Sybase) integrations Browse all integrations
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