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CRM ⇄ Database

Gladly to TiDB integration — real-time, two-way sync

Keep Gladly and TiDB in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gladly and TiDB

Treat Gladly like part of your database: its records live in TiDB as real tables, and writes in either place sync to the other in seconds.

Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in TiDB, where it can be queried and joined like everything else.

Stacksync mirrors Topics, Tasks, Customer profiles, Conversations from Gladly into Indexes, Sequences, Databases, Tables in TiDB with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Gladly with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.

Common use cases

  • Mirror conversations and topics into a warehouse for CX analytics and staffing models.
  • Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
  • Serve mixed transactional and analytical workloads on synced data using TiFlash columnar replicas
  • Two-way sync between TiDB tables and SaaS tools so operational edits made in either system converge

Product events onto CRM records

Signup, usage, or lifecycle changes written to TiDB sync onto the matching records in Gladly, giving go-to-market teams live product context.

Internal tools without API code

Back-office apps read and write the synced tables; Stacksync handles the Gladly API, limits, and retries.

Trigger workflows from CRM changes

Field and stage updates in Gladly arrive as row changes in TiDB, ready to drive jobs and notifications.

What you can sync between Gladly and TiDB

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gladly objects TiDB objects
Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. Indexes Secondary indexes that keep incremental sync queries efficient.
Agents User records used to attribute work in CX analytics. Sequences Server-side ID generation relevant when external systems write rows.
Topics Categorization applied to conversations; the key dimension for contact-driver reporting. Databases MySQL-style schemas addressed by any MySQL-compatible client.
Tasks Follow-up work items created from external triggers or synced for workload reporting. Tables Row data stored in TiKV; the primary unit for reads, writes, and CDC.
Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. Views Logical views for shaping reads before syncing outward.
Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. Columns MySQL-compatible types mapped to fields in the paired system.
What ships with Gladly ⇄ TiDB

Connect Gladly and TiDB for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–TiDB connection.

Real-time

Two-way sync

Changes in Gladly or TiDB instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gladly or TiDB data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gladly or TiDB record.

Observability

Monitoring

Track your Gladly ⇄ TiDB sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gladly and TiDB.

How the Gladly and TiDB connectors work

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

TiDB

Integration surface
MySQL wire protocol (SQL)
Authentication
Database credentials (MySQL-compatible username/password)
Change detection
Log-based CDC via TiCDC, which captures row changes from TiKV and streams them to downstream sinks; polling also works
Capabilities
read · write · CDC
Rate limits
Throughput scales with cluster size rather than fixed API quotas
How it works

How to connect Gladly to TiDB — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gladly and TiDB with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gladly connected
    TiDB connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gladly and TiDB objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gladly ⇄ TiDB
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gladly TiDB
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gladly and TiDB integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and TiDB.

Popular · 8 of 386
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