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CRM ⇄ Data warehouse

Gladly to MotherDuck integration — real-time, two-way sync

Keep Gladly and MotherDuck in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gladly and MotherDuck

Sync Gladly into MotherDuck continuously and push warehouse results back onto CRM records, one two-way connection instead of two pipelines.

The CRM feeds the warehouse and the warehouse should feed the CRM: relationship data flows one way, and computed scores, segments, and customer context flow back. Most teams build the first half as a batch pipeline and never quite get to the second.

Stacksync does both with one connection. Agents, Topics, Tasks, Customer profiles from Gladly land in MotherDuck as live tables, updated within seconds, and columns computed in MotherDuck write back to fields in Gladly. There is no separate ETL and reverse-ETL stack to stitch together and no jobs to babysit.

Common use cases

  • Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
  • Push conversation outcomes into a CRM so account teams see support context on their accounts.
  • Share curated, synced datasets with other teams through read-only database shares
  • Land CRM and operational database records in MotherDuck so a small team gets warehouse-style analytics without cluster management

CRM analytics on live data

Accounts, contacts, and activity from Gladly are queryable in MotherDuck moments after they change, so dashboards stop lagging the reality they describe.

Scores and segments back on the record

Lead scores, churn risk, or usage segments computed in MotherDuck appear as fields in Gladly, where the people working accounts actually see them.

A single customer view

Join Gladly's relationship data with billing, product, and support data in MotherDuck to build the customer picture the CRM alone cannot hold.

What you can sync between Gladly and MotherDuck

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gladly objects MotherDuck objects
Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. Database Shares Read-only copies of a database shared with other users or teams.
Agents User records used to attribute work in CX analytics. Attached Local DuckDB Databases Local files attached alongside cloud databases for hybrid queries.
Topics Categorization applied to conversations; the key dimension for contact-driver reporting. Databases Cloud-hosted DuckDB databases that scope a sync's reads and writes.
Tasks Follow-up work items created from external triggers or synced for workload reporting. Schemas Namespaces within a database used to organize synced tables.
Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. Tables The main landing target for synced records and source for analysis.
Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. Views Modeled projections used as outbound sync sources.
What ships with Gladly ⇄ MotherDuck

Connect Gladly and MotherDuck for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–MotherDuck connection.

Real-time

Two-way sync

Changes in Gladly or MotherDuck instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gladly or MotherDuck data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gladly or MotherDuck record.

Observability

Monitoring

Track your Gladly ⇄ MotherDuck sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gladly and MotherDuck.

How the Gladly and MotherDuck connectors work

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

MotherDuck

Integration surface
SQL through DuckDB clients and drivers using a MotherDuck (md:) connection
Authentication
Access token created in MotherDuck (Settings > General > Create Token), pasted into Stacksync; database name and schema configurable if not using defaults
Change detection
Polling; no log-based CDC or webhook surface is exposed
Capabilities
read · write
Rate limits
Subject to the platform's compute and concurrency limits rather than per-request API rate limits
MotherDuck setup guide
How it works

How to connect Gladly to MotherDuck — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gladly and MotherDuck with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gladly connected
    MotherDuck connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gladly and MotherDuck objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gladly ⇄ MotherDuck
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gladly MotherDuck
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gladly and MotherDuck integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and MotherDuck.

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