Real-time
Two-way sync
Changes in Gladly or MarkLogic instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Database
Gladly to MarkLogic integration — real-time, two-way sync
Keep Gladly and MarkLogic in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Mulesoft
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Migrated from Celigo
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Migrated from Matillion
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Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Gladly and MarkLogic
Treat Gladly like part of your database: its records live in MarkLogic as real tables, and writes in either place sync to the other in seconds.
Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in MarkLogic, where it can be queried and joined like everything else.
Stacksync mirrors Topics, Tasks, Customer profiles, Conversations from Gladly into Documents, Collections, Semantic Triples, TDE Views in MarkLogic with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Gladly with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.
Common use cases
- Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
- Mirror conversations and topics into a warehouse for CX analytics and staffing models.
- Land document data in relational warehouses by reading TDE views as SQL rows.
- Write updates from operational systems back into the document hub to keep the canonical record current.
Query the CRM like a database
Accounts, contacts, and custom objects from Gladly become tables in MarkLogic you can join with application data directly.
Product events onto CRM records
Signup, usage, or lifecycle changes written to MarkLogic sync onto the matching records in Gladly, giving go-to-market teams live product context.
Internal tools without API code
Back-office apps read and write the synced tables; Stacksync handles the Gladly API, limits, and retries.
What you can sync between Gladly and MarkLogic
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gladly objects | MarkLogic objects | |
|---|---|---|
| Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Users & Roles Security principals that govern what an integration credential can read or write. | |
| Tasks Follow-up work items created from external triggers or synced for workload reporting. | Documents JSON and XML documents, the primary records read from and written to the database. | |
| Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | Collections Named groupings used to scope which documents a sync reads or updates. | |
| Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Semantic Triples RDF data stored alongside documents, queryable with SPARQL for linked-data syncs. | |
| Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | TDE Views Relational projections of documents that let syncs read document data as SQL rows. | |
| Agents User records used to attribute work in CX analytics. | Document Metadata & Properties Permissions, quality, and property fragments carried with each document. |
What ships with Gladly ⇄ MarkLogic
Connect Gladly and MarkLogic for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–MarkLogic connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gladly or MarkLogic data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gladly or MarkLogic record.
Observability
Monitoring
Track your Gladly ⇄ MarkLogic sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gladly and MarkLogic.
How the Gladly and MarkLogic connectors work
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
MarkLogic
- Integration surface
- REST API (Client API), plus SQL/ODBC access over TDE views and Java/Node client libraries
- Authentication
- Username/password (digest or basic), with certificate-based options
- Change detection
- No exposed transaction log; polling on document timestamps/metadata, or server-side triggers that record changes for pickup
- Capabilities
- read · write
How it works
How to connect Gladly to MarkLogic — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gladly and MarkLogic with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gladly
connected
MarkLogic
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gladly and MarkLogic objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gladly ⇄ MarkLogicCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gladly MarkLogicCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gladly and MarkLogic integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gladly and MarkLogic: authenticate both systems, choose the objects to sync (such as Gladly's Topics and Tasks), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gladly and MarkLogic: Query the CRM like a database; Product events onto CRM records; Internal tools without API code. Accounts, contacts, and custom objects from Gladly become tables in MarkLogic you can join with application data directly.
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Gladly: REST API. Authentication: API tokens used with basic authentication tied to an agent email. MarkLogic: REST API (Client API), plus SQL/ODBC access over TDE views and Java/Node client libraries. Authentication: Username/password (digest or basic), with certificate-based options. Stacksync manages authentication, retries, and rate limits on both sides.
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Gladly: Customer profiles are built to merge external identifiers (email, phone, order numbers), which is what integrations key on when matching records from other systems. MarkLogic: Writes are ACID-transactional at the document level, including multi-document transactions. Stacksync's field mapping accounts for these differences between Gladly and MarkLogic without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Gladly and MarkLogic records are not retained after a sync operation.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and MarkLogic.
Popular · 8 of 386
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Gladly ⇄ IBM AS/400 -
Gladly ⇄ IBM Informix -
Gladly ⇄ InfluxDB -
Gladly ⇄ InterSystems IRIS -
MarkLogic ⇄ Nimble -
MarkLogic ⇄ Nutshell -
MarkLogic ⇄ Oracle CX Sales -
MarkLogic ⇄ Outreach
No integrations match .
