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CRM ⇄ Database

Gladly to InterSystems IRIS integration — real-time, two-way sync

Keep Gladly and InterSystems IRIS in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gladly and InterSystems IRIS

Treat Gladly like part of your database: its records live in InterSystems IRIS as real tables, and writes in either place sync to the other in seconds.

Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in InterSystems IRIS, where it can be queried and joined like everything else.

Stacksync mirrors Tasks, Customer profiles, Conversations, Conversation items from Gladly into Persistent Classes, Globals, Namespaces, Stored Procedures in InterSystems IRIS with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Gladly with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.

Common use cases

  • Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
  • Push conversation outcomes into a CRM so account teams see support context on their accounts.
  • Write enriched or corrected records from SaaS apps back into IRIS tables for on-platform processing
  • Replicate IRIS tables to Postgres so application teams can build against a familiar database

Query the CRM like a database

Accounts, contacts, and custom objects from Gladly become tables in InterSystems IRIS you can join with application data directly.

Product events onto CRM records

Signup, usage, or lifecycle changes written to InterSystems IRIS sync onto the matching records in Gladly, giving go-to-market teams live product context.

Internal tools without API code

Back-office apps read and write the synced tables; Stacksync handles the Gladly API, limits, and retries.

What you can sync between Gladly and InterSystems IRIS

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gladly objects InterSystems IRIS objects
Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. Schemas Schema organization scopes which tables a sync connection can see.
Agents User records used to attribute work in CX analytics. Persistent Classes Object-model classes project to tables, so class data is reachable through SQL.
Topics Categorization applied to conversations; the key dimension for contact-driver reporting. Globals The underlying multidimensional storage; typically accessed indirectly via SQL or objects in syncs.
Tasks Follow-up work items created from external triggers or synced for workload reporting. Namespaces Namespaces partition databases and determine the connection context for integrations.
Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. Stored Procedures Server-side logic callable over SQL supports controlled writes and transformations.
Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. Tables Relational projections of stored data are the primary read/write surface for SQL-based syncs.
What ships with Gladly ⇄ InterSystems IRIS

Connect Gladly and InterSystems IRIS for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–InterSystems IRIS connection.

Real-time

Two-way sync

Changes in Gladly or InterSystems IRIS instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gladly or InterSystems IRIS data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gladly or InterSystems IRIS record.

Observability

Monitoring

Track your Gladly ⇄ InterSystems IRIS sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gladly and InterSystems IRIS.

How the Gladly and InterSystems IRIS connectors work

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

InterSystems IRIS

Integration surface
SQL over JDBC/ODBC, plus object and REST access layers
Authentication
Database credentials
Change detection
Polling (timestamp or query-based); no standard webhook surface
Capabilities
read · write
Rate limits
Constrained by database resources rather than published API rate limits
How it works

How to connect Gladly to InterSystems IRIS — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gladly and InterSystems IRIS with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gladly connected
    InterSystems IRIS connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gladly and InterSystems IRIS objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gladly ⇄ InterSystems IRIS
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gladly InterSystems IRIS
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gladly and InterSystems IRIS integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and InterSystems IRIS.

Popular · 8 of 386
All Gladly integrations All InterSystems IRIS integrations Browse all integrations
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