Real-time
Two-way sync
Changes in Folk CRM or ServiceNow instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Business productivity
Folk CRM to ServiceNow integration — real-time, two-way sync
Keep Folk CRM and ServiceNow in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Mulesoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
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Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Folk CRM and ServiceNow
Sync what happens in ServiceNow with the customer records in Folk CRM, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever ServiceNow holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Change Requests, Problems, Service Catalog Requests, Configuration Items (CMDB) in ServiceNow to Notes, Reminders, People, Companies in Folk CRM with bi-directional, real-time sync. Activity and record changes in ServiceNow update the matching contact or account in Folk CRM, and CRM data flows the other way wherever ServiceNow can store and use it.
Common use cases
- Sync sys_user records with the HR system or identity provider so assignment groups stay accurate
- Mirror incident and task data into Postgres or a warehouse for SLA and workload reporting
- Sync folk people and companies with a marketing or outbound tool so outreach lists stay current.
- Push enriched contact data from a data warehouse into folk custom fields.
Where ServiceNow can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Folk CRM sync into ServiceNow, so people working there have the context without switching tools.
Where ServiceNow handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Folk CRM, so sales sees open issues before the next call.
Where ServiceNow supplies contact or company data
Enriched fields land directly on records in Folk CRM, and refreshes keep them from going stale.
What you can sync between Folk CRM and ServiceNow
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Folk CRM objects | ServiceNow objects | |
|---|---|---|
| Reminders Follow-up items that can be created from external triggers. | Users and Groups Sys_user and group tables synced with HR systems and identity providers. | |
| People Contact records; the primary entity synced with outreach and enrichment tools. | Tasks The base task table that incidents, changes, and requests extend. | |
| Companies Organization records linked to people and kept aligned with billing or CS systems. | Knowledge Articles Support content that can be mirrored to help centers or search indexes. | |
| Groups Shared workspaces that organize contacts; group membership is often the field integrations act on. | Custom Tables Scoped or u_-prefixed tables are addressable through the same Table API as standard ones. | |
| Custom fields Group-scoped attributes that receive enriched or computed values from external systems. | Incidents The core ITSM ticket; commonly synced with engineering trackers and CRMs. | |
| Notes Free-text context attached to people and companies, readable for reporting. | Change Requests Track planned changes; synced to deployment and release tooling. |
What ships with Folk CRM ⇄ ServiceNow
Connect Folk CRM and ServiceNow for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Folk CRM–ServiceNow connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Folk CRM or ServiceNow data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Folk CRM or ServiceNow record.
Observability
Monitoring
Track your Folk CRM ⇄ ServiceNow sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Folk CRM and ServiceNow.
How the Folk CRM and ServiceNow connectors work
Folk CRM
- Integration surface
- REST API
- Authentication
- API key (Bearer token)
- Change detection
- Webhook subscriptions for record events, with polling of list endpoints as a fallback
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
ServiceNow
- Integration surface
- REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations
- Authentication
- OAuth 2.0 or basic authentication against the instance
- Change detection
- Polling on sys_updated_on timestamps; instance admins can configure outbound push through business rules or Flow Designer
- Capabilities
- read · write
- Rate limits
- Subject to instance-level API rate limits and concurrency semaphores configured by administrators
How it works
How to connect Folk CRM to ServiceNow — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Folk CRM and ServiceNow with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Folk CRM
connected
ServiceNow connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Folk CRM and ServiceNow objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Folk CRM ⇄ ServiceNowCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Folk CRM ServiceNowCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Folk CRM and ServiceNow integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Folk CRM and ServiceNow: authenticate both systems, choose the objects to sync (such as Folk CRM's Reminders and People), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Common patterns for Folk CRM and ServiceNow: Where ServiceNow can store CRM context: fields kept current; Where ServiceNow handles support or shared inboxes; Where ServiceNow supplies contact or company data. Owner, lifecycle stage, or account details from Folk CRM sync into ServiceNow, so people working there have the context without switching tools.
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Folk CRM: REST API. Authentication: API key (Bearer token). ServiceNow: REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations. Authentication: OAuth 2.0 or basic authentication against the instance. Stacksync manages authentication, retries, and rate limits on both sides.
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ServiceNow: Every record is a row in a table identified by a sys_id GUID, and the Table API addresses standard and custom tables uniformly. Folk CRM: Custom fields are defined per group, which means field mappings can differ across groups within the same workspace. Stacksync's field mapping accounts for these differences between Folk CRM and ServiceNow without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Folk CRM and ServiceNow records are not retained after a sync operation.
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Stacksync pricing is usage-based and starts at $1,000/month, including the managed Folk CRM and ServiceNow connectors, real-time two-way sync, monitoring, and support. That replaces building and maintaining a custom Folk CRM–ServiceNow integration in-house.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Folk CRM and ServiceNow.
Popular · 8 of 386
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Folk CRM ⇄ Slack -
Folk CRM ⇄ Zendesk -
Folk CRM ⇄ Campfire -
Folk CRM ⇄ Front -
ServiceNow ⇄ Kommo -
ServiceNow ⇄ Kustomer -
ServiceNow ⇄ Nimble -
ServiceNow ⇄ Nutshell
No integrations match .
