Real-time
Two-way sync
Changes in Kustomer or ServiceNow instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Business productivity
Kustomer to ServiceNow integration — real-time, two-way sync
Keep Kustomer and ServiceNow in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Kustomer and ServiceNow
Sync what happens in ServiceNow with the customer records in Kustomer, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever ServiceNow holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Users and Groups, Tasks, Knowledge Articles, Custom Tables in ServiceNow to Users, Teams, Tags, Notes in Kustomer with bi-directional, real-time sync. Activity and record changes in ServiceNow update the matching contact or account in Kustomer, and CRM data flows the other way wherever ServiceNow can store and use it.
Common use cases
- Bi-directional sync of incidents with engineering issue trackers so IT and engineering work the same ticket without re-keying
- Keep CMDB configuration items aligned with asset inventories and cloud resource databases
- Sync customers bi-directionally with the CRM and ERP so agents see deal, billing, and subscription context on the timeline
- Push order and shipment records from commerce systems into Kustomer custom objects so agents answer order-status questions without switching tools
Where ServiceNow supplies contact or company data
Enriched fields land directly on records in Kustomer, and refreshes keep them from going stale.
Where ServiceNow can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Kustomer sync into ServiceNow, so people working there have the context without switching tools.
Where ServiceNow handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Kustomer, so sales sees open issues before the next call.
What you can sync between Kustomer and ServiceNow
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Kustomer objects | ServiceNow objects | |
|---|---|---|
| Companies Organization records group customers and map to CRM accounts. | Tasks The base task table that incidents, changes, and requests extend. | |
| Custom Objects (Klasses) Structured external records such as orders and subscriptions synced in to appear on the customer timeline. | Knowledge Articles Support content that can be mirrored to help centers or search indexes. | |
| Users Agent records map conversation ownership to people in other systems. | Custom Tables Scoped or u_-prefixed tables are addressable through the same Table API as standard ones. | |
| Teams Team assignments support routing parity and reporting. | Incidents The core ITSM ticket; commonly synced with engineering trackers and CRMs. | |
| Tags Labels on conversations and customers sync for categorization and analytics. | Change Requests Track planned changes; synced to deployment and release tooling. | |
| Notes Internal annotations carry context alongside synced conversations. | Problems Root-cause records linked to incidents, useful in cross-system reporting. |
What ships with Kustomer ⇄ ServiceNow
Connect Kustomer and ServiceNow for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Kustomer–ServiceNow connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Kustomer or ServiceNow data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Kustomer or ServiceNow record.
Observability
Monitoring
Track your Kustomer ⇄ ServiceNow sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Kustomer and ServiceNow.
How the Kustomer and ServiceNow connectors work
Kustomer
- Integration surface
- REST API
- Authentication
- API key used as a bearer token, scoped by role
- Change detection
- Outbound webhooks on record events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
ServiceNow
- Integration surface
- REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations
- Authentication
- OAuth 2.0 or basic authentication against the instance
- Change detection
- Polling on sys_updated_on timestamps; instance admins can configure outbound push through business rules or Flow Designer
- Capabilities
- read · write
- Rate limits
- Subject to instance-level API rate limits and concurrency semaphores configured by administrators
How it works
How to connect Kustomer to ServiceNow — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Kustomer and ServiceNow with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Kustomer
connected
ServiceNow connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Kustomer and ServiceNow objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Kustomer ⇄ ServiceNowCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Kustomer ServiceNowCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Kustomer and ServiceNow integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Kustomer and ServiceNow: authenticate both systems, choose the objects to sync (such as Kustomer's Companies and Custom Objects (Klasses)), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Kustomer and ServiceNow: Where ServiceNow supplies contact or company data; Where ServiceNow can store CRM context: fields kept current; Where ServiceNow handles support or shared inboxes. Enriched fields land directly on records in Kustomer, and refreshes keep them from going stale.
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Kustomer: REST API. Authentication: API key used as a bearer token, scoped by role. ServiceNow: REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations. Authentication: OAuth 2.0 or basic authentication against the instance. Stacksync manages authentication, retries, and rate limits on both sides.
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ServiceNow: Every record is a row in a table identified by a sys_id GUID, and the Table API addresses standard and custom tables uniformly. Kustomer: API keys are issued as role-scoped bearer tokens, so integration access can be limited to the specific object types a sync touches. Stacksync's field mapping accounts for these differences between Kustomer and ServiceNow without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means Kustomer and ServiceNow records are not retained after a sync operation.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Kustomer and ServiceNow.
Popular · 8 of 386
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Kustomer ⇄ Customer.io -
Kustomer ⇄ eClinicalWorks -
Kustomer ⇄ Full Enrich -
Kustomer ⇄ Google Sheets -
ServiceNow ⇄ Freshsales -
ServiceNow ⇄ Freshworks CRM -
ServiceNow ⇄ Gladly -
ServiceNow ⇄ Gorgias
No integrations match .
