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Business productivity ⇄ CRM

eClinicalWorks to SugarCRM integration — real-time, two-way sync

Keep eClinicalWorks and SugarCRM in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect eClinicalWorks and SugarCRM

Sync what happens in eClinicalWorks with the customer records in SugarCRM, in real time and in both directions.

The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever eClinicalWorks holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.

Stacksync connects Allergies, Immunizations, Documents, Diagnostic reports in eClinicalWorks to Tasks, Campaigns, Custom modules, Accounts in SugarCRM with bi-directional, real-time sync. Activity and record changes in eClinicalWorks update the matching contact or account in SugarCRM, and CRM data flows the other way wherever eClinicalWorks can store and use it.

Common use cases

  • Keep provider directories consistent between eClinicalWorks and scheduling or marketing systems.
  • Push referral or intake data captured in external forms into the EHR via HL7 interfaces.
  • Two-way sync between SugarCRM and an ERP so account, quote, and order data match in both systems
  • Replicate Sugar modules into Postgres so RevOps can query CRM data with SQL and drive internal tools

Where eClinicalWorks supplies contact or company data

Enriched fields land directly on records in SugarCRM, and refreshes keep them from going stale.

Where eClinicalWorks processes payments

Charges, refunds, and subscription changes appear on the account in SugarCRM, so revenue context lives with the relationship.

Where eClinicalWorks can store CRM context: fields kept current

Owner, lifecycle stage, or account details from SugarCRM sync into eClinicalWorks, so people working there have the context without switching tools.

What you can sync between eClinicalWorks and SugarCRM

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

eClinicalWorks objects SugarCRM objects
Patients Demographic records exposed via FHIR Patient resources and HL7 ADT feeds; the anchor for all clinical syncs. Calls and Meetings Activity records used for engagement reporting.
Appointments Scheduling records available via FHIR and HL7 SIU messages, synced for reminders and outreach. Tasks Follow-ups attached to records across modules.
Encounters Visit records tying diagnoses, providers, and billing context together. Campaigns Marketing efforts tied back to leads and opportunities.
Practitioners Provider records used to keep directories and scheduling systems consistent. Custom modules Modules built with Module Builder get the same REST endpoints as stock ones.
Observations Labs and vitals, delivered via FHIR resources or HL7 ORU result messages. Accounts Company records, the usual join key against ERP customer masters.
Medications Prescription and medication-list data within the patient record. Contacts People linked to accounts, synced with marketing and support systems.
What ships with eClinicalWorks ⇄ SugarCRM

Connect eClinicalWorks and SugarCRM for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every eClinicalWorks–SugarCRM connection.

Real-time

Two-way sync

Changes in eClinicalWorks or SugarCRM instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever eClinicalWorks or SugarCRM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single eClinicalWorks or SugarCRM record.

Observability

Monitoring

Track your eClinicalWorks ⇄ SugarCRM sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between eClinicalWorks and SugarCRM.

How the eClinicalWorks and SugarCRM connectors work

eClinicalWorks

Integration surface
FHIR R4 REST API plus HL7 v2 interfaces (ADT, SIU, ORU) through an interface engine
Authentication
OAuth 2.0 / SMART on FHIR for the FHIR API; site-configured credentials for HL7 interface connections
Change detection
HL7 interface feeds push event messages as they occur; the FHIR API is polled
Capabilities
read · write
Rate limits
Subject to the platform's API rate limits and interface throughput agreements

SugarCRM

Integration surface
REST API with module-based endpoints
Authentication
OAuth 2.0 access and refresh tokens issued by the Sugar instance
Change detection
Polling on date_modified; server-side web logic hooks can push record events to external URLs
Capabilities
read · write · webhooks
Rate limits
Limits depend on the hosting model; on-premise instances are constrained by server capacity rather than fixed quotas
How it works

How to connect eClinicalWorks to SugarCRM — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate eClinicalWorks and SugarCRM with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    eClinicalWorks connected
    SugarCRM connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the eClinicalWorks and SugarCRM objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · eClinicalWorks ⇄ SugarCRM
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    eClinicalWorks SugarCRM
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
FAQ

eClinicalWorks and SugarCRM integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for eClinicalWorks and SugarCRM.

Popular · 8 of 386
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