Real-time
Two-way sync
Changes in eClinicalWorks or Freshworks CRM instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
eClinicalWorks to Freshworks CRM integration — real-time, two-way sync
Keep eClinicalWorks and Freshworks CRM in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
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Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect eClinicalWorks and Freshworks CRM
Sync what happens in eClinicalWorks with the customer records in Freshworks CRM, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever eClinicalWorks holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Medications, Allergies, Immunizations, Documents in eClinicalWorks to Sales activities, Lists, Notes, Contacts in Freshworks CRM with bi-directional, real-time sync. Activity and record changes in eClinicalWorks update the matching contact or account in Freshworks CRM, and CRM data flows the other way wherever eClinicalWorks can store and use it.
Common use cases
- Feed appointment events to reminder and messaging platforms to reduce no-shows.
- Keep provider directories consistent between eClinicalWorks and scheduling or marketing systems.
- Push scored leads from a data platform into Freshworks CRM and route them by lifecycle stage.
- Two-way sync accounts and deals with an ERP so quotes and invoices reference the same customer records.
Where eClinicalWorks processes payments
Charges, refunds, and subscription changes appear on the account in Freshworks CRM, so revenue context lives with the relationship.
Where eClinicalWorks can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Freshworks CRM sync into eClinicalWorks, so people working there have the context without switching tools.
Where eClinicalWorks runs outreach
Prospects, sends, and replies sync into Freshworks CRM, keeping lead status current without manual imports.
What you can sync between eClinicalWorks and Freshworks CRM
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| eClinicalWorks objects | Freshworks CRM objects | |
|---|---|---|
| Practitioners Provider records used to keep directories and scheduling systems consistent. | Sales activities Logged activity types used in engagement and productivity analysis. | |
| Observations Labs and vitals, delivered via FHIR resources or HL7 ORU result messages. | Lists Contact list membership synced against segments computed in a warehouse. | |
| Medications Prescription and medication-list data within the patient record. | Notes Context records attached to contacts, accounts, and deals. | |
| Allergies Allergy and intolerance entries in the clinical record. | Contacts Unified sales-and-marketing person records; the core entity for bidirectional syncs. | |
| Immunizations Vaccination history exposed for registries and patient apps. | Accounts Company records kept consistent with ERP and billing systems. | |
| Documents Clinical notes and attachments referenced from the chart. | Deals Pipeline records synced out for forecasting and full-funnel reporting. |
What ships with eClinicalWorks ⇄ Freshworks CRM
Connect eClinicalWorks and Freshworks CRM for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every eClinicalWorks–Freshworks CRM connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever eClinicalWorks or Freshworks CRM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single eClinicalWorks or Freshworks CRM record.
Observability
Monitoring
Track your eClinicalWorks ⇄ Freshworks CRM sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between eClinicalWorks and Freshworks CRM.
How the eClinicalWorks and Freshworks CRM connectors work
eClinicalWorks
- Integration surface
- FHIR R4 REST API plus HL7 v2 interfaces (ADT, SIU, ORU) through an interface engine
- Authentication
- OAuth 2.0 / SMART on FHIR for the FHIR API; site-configured credentials for HL7 interface connections
- Change detection
- HL7 interface feeds push event messages as they occur; the FHIR API is polled
- Capabilities
- read · write
- Rate limits
- Subject to the platform's API rate limits and interface throughput agreements
Freshworks CRM
- Integration surface
- REST API
- Authentication
- API key sent as a Token authorization header
- Change detection
- Polling with updated-at filters; outbound webhooks can be configured through workflow automations
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-account API rate limits that vary by plan
How it works
How to connect eClinicalWorks to Freshworks CRM — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate eClinicalWorks and Freshworks CRM with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
eClinicalWorks
connected
Freshworks CRM
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the eClinicalWorks and Freshworks CRM objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · eClinicalWorks ⇄ Freshworks CRMCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
eClinicalWorks Freshworks CRMCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
eClinicalWorks and Freshworks CRM integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between eClinicalWorks and Freshworks CRM: authenticate both systems, choose the objects to sync (such as eClinicalWorks's Practitioners and Observations), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes — Stacksync ships production-grade connectors for both eClinicalWorks and Freshworks CRM. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on eClinicalWorks: HL7 interface feeds push event messages as they occur; the FHIR API is polled. On Freshworks CRM: Polling with updated-at filters; outbound webhooks can be configured through workflow automations. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the eClinicalWorks side: Medications, Allergies, Immunizations, Documents, plus custom fields where eClinicalWorks exposes them. On the Freshworks CRM side: Sales activities, Lists, Notes, Contacts. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for eClinicalWorks and Freshworks CRM: Where eClinicalWorks processes payments; Where eClinicalWorks can store CRM context: fields kept current; Where eClinicalWorks runs outreach. Charges, refunds, and subscription changes appear on the account in Freshworks CRM, so revenue context lives with the relationship.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for eClinicalWorks and Freshworks CRM.
Popular · 8 of 386
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eClinicalWorks ⇄ Close -
eClinicalWorks ⇄ Copper CRM -
eClinicalWorks ⇄ Creatio CRM -
eClinicalWorks ⇄ Drift -
Freshworks CRM ⇄ GitHub -
Freshworks CRM ⇄ Atlassian -
Freshworks CRM ⇄ Braze -
Freshworks CRM ⇄ ConnectWise
No integrations match .
