Real-time
Two-way sync
Changes in Customer.io or Gorgias instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
Customer.io to Gorgias integration — real-time, two-way sync
Keep Customer.io and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Customer.io and Gorgias
Sync what happens in Customer.io with the customer records in Gorgias, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Customer.io holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Broadcasts, Deliveries / Messages, Newsletters, People in Customer.io to Customers, Users (agents), Tags, Satisfaction surveys in Gorgias with bi-directional, real-time sync. Activity and record changes in Customer.io update the matching contact or account in Gorgias, and CRM data flows the other way wherever Customer.io can store and use it.
Common use cases
- Keep unsubscribe and subscription-preference state consistent between Customer.io and the CRM to avoid compliance gaps.
- Sync account-level objects and their person relationships for B2B messaging keyed to company attributes.
- Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
- Sync Gorgias customers and tickets into a warehouse or CRM so support volume can be analyzed alongside order and LTV data.
Where Customer.io supplies contact or company data
Enriched fields land directly on records in Gorgias, and refreshes keep them from going stale.
Where Customer.io processes payments
Charges, refunds, and subscription changes appear on the account in Gorgias, so revenue context lives with the relationship.
Where Customer.io can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Gorgias sync into Customer.io, so people working there have the context without switching tools.
What you can sync between Customer.io and Gorgias
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Customer.io objects | Gorgias objects | |
|---|---|---|
| Campaigns Automated workflows whose membership and metrics can be read via the App API. | Customers Unified shopper profiles that merge identities across connected stores. | |
| Broadcasts One-off sends to segments or audiences, triggerable via API. | Users (agents) Support staff records used for assignment and workload reporting. | |
| Deliveries / Messages Per-recipient message records whose lifecycle events flow out through reporting webhooks. | Tags Categorize tickets for routing and downstream analytics. | |
| Newsletters Recurring email sends with performance metrics available for reporting syncs. | Satisfaction surveys CSAT responses synced out for support quality reporting. | |
| People Profiles with attributes, matched on identifiers like id or email; the main write target of data syncs. | Events Activity records useful for auditing what happened on a ticket. | |
| Objects Non-person entities such as accounts or companies, related to people for account-level messaging. | Custom fields Extend tickets with brand-specific attributes. |
What ships with Customer.io ⇄ Gorgias
Connect Customer.io and Gorgias for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Customer.io–Gorgias connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Customer.io or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Customer.io or Gorgias record.
Observability
Monitoring
Track your Customer.io ⇄ Gorgias sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Customer.io and Gorgias.
How the Customer.io and Gorgias connectors work
Customer.io
- Integration surface
- REST APIs split by purpose: Track API for data ingestion, App API for campaigns, people lookups, and messages
- Authentication
- Basic auth with site ID and API key for the Track API; bearer token for the App API
- Change detection
- Reporting webhooks push message and delivery events; person attribute changes are not streamed and require source-side detection
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-API rate limits documented by Customer.io
Gorgias
- Integration surface
- REST API
- Authentication
- API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
- Change detection
- Webhooks for ticket and message events, supplemented by polling with updated-at cursors
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits, which vary by plan.
How it works
How to connect Customer.io to Gorgias — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Customer.io and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Customer.io
connected
Gorgias
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Customer.io and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Customer.io ⇄ GorgiasCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Customer.io GorgiasCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Customer.io and Gorgias integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Customer.io and Gorgias: authenticate both systems, choose the objects to sync (such as Customer.io's Campaigns and Broadcasts), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes — Stacksync ships production-grade connectors for both Customer.io and Gorgias. The connectors handle authentication, schema detection, rate limits, and retries; you configure the sync, and Stacksync operates it.
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Change detection on Customer.io: Reporting webhooks push message and delivery events; person attribute changes are not streamed and require source-side detection. On Gorgias: Webhooks for ticket and message events, supplemented by polling with updated-at cursors. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
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On the Customer.io side: Broadcasts, Deliveries / Messages, Newsletters, People, plus custom fields where Customer.io exposes them. On the Gorgias side: Customers, Users (agents), Tags, Satisfaction surveys. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Customer.io and Gorgias: Where Customer.io supplies contact or company data; Where Customer.io processes payments; Where Customer.io can store CRM context: fields kept current. Enriched fields land directly on records in Gorgias, and refreshes keep them from going stale.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Customer.io and Gorgias.
Popular · 8 of 386
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Customer.io ⇄ Folk CRM -
Customer.io ⇄ Freshsales -
Customer.io ⇄ Freshworks CRM -
Customer.io ⇄ Gladly -
Gorgias ⇄ SendGrid -
Gorgias ⇄ Twilio -
Gorgias ⇄ GitHub -
Gorgias ⇄ Atlassian
No integrations match .
