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Accounting and finance ⇄ CRM

Chargebee to Gorgias integration — real-time, two-way sync

Keep Chargebee and Gorgias in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Migrated from Mulesoft
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Migrated from Matillion
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Migrated from Fivetran
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Migrated from Celigo
Why teams connect Chargebee and Gorgias

Sync customers, invoices, and payment status between Chargebee and Gorgias in real time, so sales sees the money and finance sees the relationship.

Finance and sales describe the same customers in different systems. Gorgias knows the relationship: who the contacts are and what is in motion with the account. Chargebee knows the money: what was invoiced, what was paid, what is overdue. When the two are connected only by exports, each side works partly blind.

Stacksync links Credit notes, Items and item prices, Payment sources, Transactions in Chargebee to Customers, Users (agents), Tags, Satisfaction surveys in Gorgias with bi-directional, real-time sync. New customers, updated billing details, invoice status, and payment activity move in whichever direction you configure, field by field, with conflicts resolved by rules you set. The result is one version of each customer, visible from both sides.

Common use cases

  • Mirror customers and subscriptions into Postgres so product code can check entitlement without calling the billing API.
  • Trigger dunning and churn-risk workflows by syncing failed transactions into support and CS tools.
  • Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
  • Sync Gorgias customers and tickets into a warehouse or CRM so support volume can be analyzed alongside order and LTV data.

Payment status on the account

Invoice and payment status from Chargebee appears on the account in Gorgias, so reps see overdue balances before they promise the next order.

Billing detail changes flow back

When a contact or address is corrected in Gorgias, Chargebee gets the update before the next invoice goes out.

Collections with context

Finance sees the account owner and relationship history from Gorgias when chasing a balance, and sales sees that the chase is happening.

What you can sync between Chargebee and Gorgias

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Chargebee objects Gorgias objects
Invoices Issued billing documents synced to accounting and revenue reporting. Customers Unified shopper profiles that merge identities across connected stores.
Credit notes Adjustments and refund documents needed for accurate revenue reconciliation. Users (agents) Support staff records used for assignment and workload reporting.
Items and item prices The product catalog (plans, addons, charges) referenced by every subscription. Tags Categorize tickets for routing and downstream analytics.
Payment sources Stored payment methods; usually read-only metadata in syncs for compliance reasons. Satisfaction surveys CSAT responses synced out for support quality reporting.
Transactions Payment attempts and outcomes synced for dunning and finance workflows. Events Activity records useful for auditing what happened on a ticket.
Coupons Discount definitions and redemptions used in deal-desk and reporting syncs. Custom fields Extend tickets with brand-specific attributes.
What ships with Chargebee ⇄ Gorgias

Connect Chargebee and Gorgias for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Chargebee–Gorgias connection.

Real-time

Two-way sync

Changes in Chargebee or Gorgias instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Chargebee or Gorgias data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Chargebee or Gorgias record.

Observability

Monitoring

Track your Chargebee ⇄ Gorgias sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Chargebee and Gorgias.

How the Chargebee and Gorgias connectors work

Chargebee

Integration surface
REST API
Authentication
API key sent via HTTP basic authentication (key as the username), scoped per site with test and live environments
Change detection
Webhooks for all major object events, plus a pollable Events resource that records every change
Capabilities
read · write · webhooks
Rate limits
Subject to plan-based API rate limits enforced per site

Gorgias

Integration surface
REST API
Authentication
API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
Change detection
Webhooks for ticket and message events, supplemented by polling with updated-at cursors
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits, which vary by plan.
How it works

How to connect Chargebee to Gorgias — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Chargebee and Gorgias with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Chargebee connected
    Gorgias connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Chargebee and Gorgias objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Chargebee ⇄ Gorgias
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Chargebee Gorgias
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
FAQ

Chargebee and Gorgias integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Chargebee and Gorgias.

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