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ERP ⇄ Business productivity

Brightpearl to Twilio integration — real-time, two-way sync

Keep Brightpearl and Twilio in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Brightpearl and Twilio

Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Twilio and Brightpearl.

The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Twilio is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.

Stacksync syncs Calls, Incoming Phone Numbers, Outgoing Caller IDs, Accounts in Twilio with Contacts, Inventory and warehouses, Goods-out notes, Invoices and payments in Brightpearl bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.

Common use cases

  • Push Twilio usage records into a finance database for per-customer communication cost allocation.
  • Trigger outbound messages by writing rows to a synced database table instead of calling the Twilio API directly from application code.
  • Sync Brightpearl sales orders and fulfillment status with a CRM so sales and support see order state without switching tools.
  • Mirror inventory levels from Brightpearl into a database that feeds availability to storefronts and marketplaces.

Where Brightpearl is the HR or people system of record

Worker and organization data from Brightpearl stays current in Twilio, so the tools people use daily reflect the org as it actually is.

Master data corrections travel

A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.

Where Twilio faces customers and Brightpearl carries account records

Order, invoice, or account status from Brightpearl appears alongside the customer in Twilio, so front-line teams answer from live data.

What you can sync between Brightpearl and Twilio

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Brightpearl objects Twilio objects
Invoices and payments Financial documents synced to accounting platforms for reconciliation. Incoming Phone Numbers Synced with incremental and full sync per the Stacksync docs.
Custom fields Per-object custom attributes included in field mappings. Outgoing Caller IDs Synced with incremental and full sync per the Stacksync docs.
Products SKU records with variants and price lists, synced with e-commerce and ERP catalogs. Accounts Synced with incremental and full sync per the Stacksync docs.
Sales orders Orders from all channels; the central object for fulfillment and revenue syncs. Roles Synced with incremental and full sync per the Stacksync docs.
Purchase orders Supplier orders synced with procurement or accounting systems. Addresses Synced with incremental and full sync per the Stacksync docs.
Contacts Customers and suppliers in one contact model, matched to CRM records by email or reference. Flows Synced with incremental and full sync per the Stacksync docs.
What ships with Brightpearl ⇄ Twilio

Connect Brightpearl and Twilio for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Brightpearl–Twilio connection.

Real-time

Two-way sync

Changes in Brightpearl or Twilio instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Brightpearl or Twilio data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Brightpearl or Twilio record.

Observability

Monitoring

Track your Brightpearl ⇄ Twilio sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Brightpearl and Twilio.

How the Brightpearl and Twilio connectors work

Brightpearl

Integration surface
REST API, organized into services (order, product, contact, warehouse, accounting)
Authentication
OAuth 2.0 (authorization code grant) for current apps; legacy private and public apps authenticate with app reference and account token headers
Change detection
Webhooks for object created/updated events, with resource search polling as a fallback
Capabilities
read · write · webhooks
Rate limits
Requests are throttled per account under Brightpearl's API usage policies; bulk operations should use batch endpoints

Twilio

Integration surface
REST API (per-product APIs for Messaging, Voice, Conversations, Verify)
Authentication
Account SID + Auth Token (copied from Twilio Console Account Info and entered into the Stacksync Twilio connector)
Change detection
Status callback webhooks per message and call, plus polling of resource lists for backfill
Capabilities
read · write · webhooks
Twilio setup guide
How it works

How to connect Brightpearl to Twilio — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Brightpearl and Twilio with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Brightpearl connected
    Twilio connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Brightpearl and Twilio objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Brightpearl ⇄ Twilio
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Brightpearl Twilio
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
FAQ

Brightpearl and Twilio integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Brightpearl and Twilio.

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