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Business productivity ⇄ CRM

Aviato to Gladly integration — real-time data sync

Keep Aviato and Gladly in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Migrated from Mulesoft
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Why teams connect Aviato and Gladly

Flow Aviato data into Gladly in real time — no exports, no schedulers, no custom scripts.

Aviato is a read-only source: Stacksync reads its data in real time and delivers it into Gladly, so Gladly always reflects the current state of Aviato — without exports, scripts, or schedulers.

The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Aviato holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.

Common use cases

  • Backfill missing firmographic fields on inbound leads by matching them to Aviato company profiles
  • Enrich CRM accounts with Aviato firmographic data (sector, stage, headcount) so reps see current company context without manual research
  • Sync Gladly customer profiles with an order database so agents see purchase history and profile updates flow back.
  • Mirror conversations and topics into a warehouse for CX analytics and staffing models.

Where Aviato can store CRM context: fields kept current

Owner, lifecycle stage, or account details from Gladly sync into Aviato, so people working there have the context without switching tools.

Where Aviato supplies contact or company data

Enriched fields land directly on records in Gladly, and refreshes keep them from going stale.

What you can sync between Aviato and Gladly

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Aviato objects Gladly objects
Funding Round Round-level records with stage, amount, date, and participating investors Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses.
Investor Funds and angels connected to the rounds and companies they back Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation.
Headcount Snapshot Point-in-time employee counts used to track company growth over time Agents User records used to attribute work in CX analytics.
Employment Record Person-to-company links with role and tenure that model team movement Topics Categorization applied to conversations; the key dimension for contact-driver reporting.
Acquisition / Exit Event M&A and exit records tied to the acquired company profile Tasks Follow-up work items created from external triggers or synced for workload reporting.
Company Private-company profiles with firmographics, sector tags, and status Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching.
What ships with Aviato ⇄ Gladly

Connect Aviato and Gladly for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Aviato–Gladly connection.

Real-time

Real-time sync

Changes in Aviato or Gladly instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Aviato or Gladly data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Aviato or Gladly record.

Observability

Monitoring

Track your Aviato ⇄ Gladly sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Aviato and Gladly.

How the Aviato and Gladly connectors work

Aviato

Integration surface
REST API returning JSON, with search/filter endpoints for querying company and people records
Authentication
API key passed on each request
Change detection
Polling-based: re-query tracked records on a schedule and diff against the last synced state; no native change feed is assumed
Capabilities
read
Rate limits
Request volume is credit- and rate-limited per plan; schedule refreshes in batches rather than per-record calls

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits
How it works

How to connect Aviato to Gladly — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Aviato and Gladly with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Aviato connected
    Gladly connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Aviato and Gladly objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Aviato ⇄ Gladly
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Aviato Gladly
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Aviato and Gladly integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Aviato and Gladly.

Popular · 8 of 386
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