Real-time
Two-way sync
Changes in Atlassian or Customer.io instantly reflect in both systems. No stale data, no manual imports.
Business productivity
Atlassian to Customer.io integration — real-time, two-way sync
Keep Atlassian and Customer.io in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Atlassian and Customer.io
Stop re-entering the same information in Atlassian and Customer.io: Stacksync keeps the records they share consistent in real time, in both directions.
Two tools in the daily stack often hold overlapping information: the same people, the same companies, or the same pieces of work, described twice. The tools do different jobs, so consolidating is not the answer; the overlap just needs to stop drifting.
Stacksync syncs Custom Fields, Workflows and Statuses, Users and Groups, Confluence Pages in Atlassian with Broadcasts, Deliveries / Messages, Newsletters, People in Customer.io in real time. You choose which records overlap, map the fields that should match, and pick a direction or let changes flow both ways. From then on, an update made in either tool is reflected in the other within seconds, without exports or copy-paste.
Because the sync is field-level, each tool keeps its own extras; only the shared data is held in agreement.
Common use cases
- Mirror Jira projects into a SQL database for engineering throughput and SLA reporting.
- Create Jira issues from records in other systems, such as onboarding tasks generated from a closed-won CRM deal.
- Push CRM segments and lead status into Customer.io so messaging respects sales stage.
- Land delivery and engagement events (sent, opened, clicked, bounced) from reporting webhooks into a warehouse for attribution analysis.
Where Customer.io is where the team documents or plans: keep its data fed
Information that originates in Atlassian stays current in Customer.io instead of going stale after a one-time paste.
Handoffs between teams
When work started in one tool continues in the other, the shared fields travel with it automatically.
Where both tools track people or companies: one consistent record
Contact and company details corrected in either tool update the other, so nobody works from the old version.
What you can sync between Atlassian and Customer.io
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Atlassian objects | Customer.io objects | |
|---|---|---|
| Issue Comments Threaded discussion synced into linked tickets in external systems. | Campaigns Automated workflows whose membership and metrics can be read via the App API. | |
| Attachments Files on issues mirrored to paired records where needed. | Broadcasts One-off sends to segments or audiences, triggerable via API. | |
| Custom Fields Instance-specific fields (customfield IDs) that carry most business-specific data in syncs. | Deliveries / Messages Per-recipient message records whose lifecycle events flow out through reporting webhooks. | |
| Workflows and Statuses Status transitions mapped to stages in the paired system. | Newsletters Recurring email sends with performance metrics available for reporting syncs. | |
| Users and Groups Assignees and reporters matched to identities in other tools. | People Profiles with attributes, matched on identifiers like id or email; the main write target of data syncs. | |
| Confluence Pages Documentation content readable and writable through the Confluence REST API. | Objects Non-person entities such as accounts or companies, related to people for account-level messaging. |
What ships with Atlassian ⇄ Customer.io
Connect Atlassian and Customer.io for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Atlassian–Customer.io connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Atlassian or Customer.io data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Atlassian or Customer.io record.
Observability
Monitoring
Track your Atlassian ⇄ Customer.io sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Atlassian and Customer.io.
How the Atlassian and Customer.io connectors work
Atlassian
- Integration surface
- REST APIs per product (Jira Cloud and Confluence Cloud)
- Authentication
- OAuth 2.0 (3LO) for apps or API tokens with basic auth for scripts
- Change detection
- Webhooks on issue and page events, plus JQL polling on the updated timestamp for backfill
- Capabilities
- read · write · webhooks
Customer.io
- Integration surface
- REST APIs split by purpose: Track API for data ingestion, App API for campaigns, people lookups, and messages
- Authentication
- Basic auth with site ID and API key for the Track API; bearer token for the App API
- Change detection
- Reporting webhooks push message and delivery events; person attribute changes are not streamed and require source-side detection
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-API rate limits documented by Customer.io
How it works
How to connect Atlassian to Customer.io — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Atlassian and Customer.io with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Atlassian
connected
Customer.io
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Atlassian and Customer.io objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Atlassian ⇄ Customer.ioCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Atlassian Customer.ioCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Atlassian and Customer.io integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Atlassian and Customer.io: authenticate both systems, choose the objects to sync (such as Atlassian's Issue Comments and Attachments), map fields visually, and changes propagate both ways in milliseconds — no code required.
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On the Atlassian side: Custom Fields, Workflows and Statuses, Users and Groups, Confluence Pages, plus custom fields where Atlassian exposes them. On the Customer.io side: Broadcasts, Deliveries / Messages, Newsletters, People. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Atlassian and Customer.io: Where Customer.io is where the team documents or plans: keep its data fed; Handoffs between teams; Where both tools track people or companies: one consistent record. Information that originates in Atlassian stays current in Customer.io instead of going stale after a one-time paste.
-
Atlassian: REST APIs per product (Jira Cloud and Confluence Cloud). Authentication: OAuth 2.0 (3LO) for apps or API tokens with basic auth for scripts. Customer.io: REST APIs split by purpose: Track API for data ingestion, App API for campaigns, people lookups, and messages. Authentication: Basic auth with site ID and API key for the Track API; bearer token for the App API. Stacksync manages authentication, retries, and rate limits on both sides.
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Atlassian: Each Atlassian product has its own REST API and resource model; a sync spanning Jira and Confluence talks to separate endpoints under one Atlassian identity. Customer.io: Beyond people, Customer.io supports non-person objects (for example accounts) with typed relationships to people, enabling account-based messaging logic. Stacksync's field mapping accounts for these differences between Atlassian and Customer.io without custom code.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Atlassian and Customer.io.
Popular · 8 of 386
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Atlassian ⇄ Aviato -
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Atlassian ⇄ Full Enrich -
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Customer.io ⇄ Front -
Customer.io ⇄ Amazon Seller Central -
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Customer.io ⇄ Twilio
No integrations match .
