Real-time
Two-way sync
Changes in Workday or Zendesk instantly reflect in both systems. No stale data, no manual imports.
Accounting and finance ⇄ Business productivity
Workday to Zendesk integration — real-time, two-way sync
Keep Workday and Zendesk in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Mulesoft
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Migrated from Celigo
Why teams connect Workday and Zendesk
Connect the financial records in Workday with the work happening in Zendesk, so both stay current without exports or copy-paste.
Workday holds the financial truth: who the customers are, what they were billed, what they paid. Zendesk is where part of the day-to-day work happens, and that work often involves the same customers and transactions. Without a live connection, the two drift apart, and people end up answering questions from stale copies.
Stacksync keeps Compensation, Time Off and Absence, Payroll Results, Suppliers in Workday and Users, Organizations, Attachments, Ticket Forms in Zendesk in sync, bi-directionally and in real time. Whatever records Zendesk keeps and whatever events it produces, the overlap with Workday is mapped field by field, and a change on either side shows up on the other within seconds.
There is no middleware to build, no API rate limits to babysit, and no nightly job that leaves the morning running on yesterday's data.
Common use cases
- Replicate worker, organization, and compensation data into a secured database for people analytics without giving analysts tenant access.
- Push completed payroll results into a finance system or data warehouse each pay cycle.
- Sync tickets, users, and organizations into Postgres so support analytics run on SQL instead of repeated API pulls.
- Write CRM account tier, owner, and renewal data onto Zendesk organizations and ticket fields so agents see context in the ticket.
Where Zendesk collects payments or triggers charges: events land in Workday
Payment and charge activity flows into Workday as it happens, so the books reflect reality without manual reconciliation.
Where Zendesk tracks people or companies: one identity
A customer's details updated in either system update the other, so finance and the rest of the business stop maintaining two versions of the same customer.
Where Zendesk handles customer conversations: billing context in view
Front-line teams see invoice and payment status from Workday next to the customer they are helping, without logging into the finance system.
What you can sync between Workday and Zendesk
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Workday objects | Zendesk objects | |
|---|---|---|
| Journal Entries Accounting entries imported from external subledgers into Workday Financials. | Tickets Comments Synced with incremental and full sync per the Stacksync docs. | |
| Custom Reports (RaaS) Tenant-defined reports exposed as web service endpoints, often the practical read surface for syncs. | Users End users and agents; matched to CRM contacts to keep requester data consistent. | |
| Workers The central HCM record covering employment, job, and personal data; the anchor of most syncs. | Organizations Company groupings for users; typically kept aligned with CRM accounts. | |
| Organizations Supervisory and company hierarchies read to drive routing and reporting in other systems. | Attachments Synced with incremental and full sync per the Stacksync docs. | |
| Positions Job seats synced with recruiting and planning tools. | Ticket Forms Synced with incremental and full sync per the Stacksync docs. | |
| Compensation Pay components read into payroll, planning, and equity systems under strict access control. | Tickets The central work object; synced to databases for SLA and volume reporting or mirrored into engineering tools. |
What ships with Workday ⇄ Zendesk
Connect Workday and Zendesk for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Workday–Zendesk connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Workday or Zendesk data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Workday or Zendesk record.
Observability
Monitoring
Track your Workday ⇄ Zendesk sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Workday and Zendesk.
How the Workday and Zendesk connectors work
Workday
- Integration surface
- SOAP Workday Web Services (WWS), a REST API, and Reports-as-a-Service (RaaS) endpoints for custom reports
- Authentication
- OAuth 2.0 for the REST API; integration system users with WS-Security or certificate-based auth for SOAP
- Change detection
- Polling, including transaction-log criteria on SOAP operations to fetch objects changed since a given moment; no general webhook surface
- Capabilities
- read · write
Zendesk
- Integration surface
- REST API
- Authentication
- OAuth app authorization: enter your Zendesk subdomain (from {sub_domain_name}.zendesk.com) in Stacksync Connections and click "Authorize App"
- Change detection
- Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers
- Capabilities
- read · write · webhooks
- Rate limits
- Request limits vary by plan; incremental export endpoints have their own allowances.
How it works
How to connect Workday to Zendesk — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Workday and Zendesk with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Workday
connected
Zendesk
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Workday and Zendesk objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Workday ⇄ ZendeskCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Workday ZendeskCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Workday and Zendesk integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Workday and Zendesk: authenticate both systems, choose the objects to sync (such as Workday's Journal Entries and Custom Reports (RaaS)), map fields visually, and changes propagate both ways in milliseconds — no code required.
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On the Workday side: Compensation, Time Off and Absence, Payroll Results, Suppliers, plus custom fields where Workday exposes them. On the Zendesk side: Users, Organizations, Attachments, Ticket Forms. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Workday and Zendesk: Where Zendesk collects payments or triggers charges: events land in Workday; Where Zendesk tracks people or companies: one identity; Where Zendesk handles customer conversations: billing context in view. Payment and charge activity flows into Workday as it happens, so the books reflect reality without manual reconciliation.
-
Workday: SOAP Workday Web Services (WWS), a REST API, and Reports-as-a-Service (RaaS) endpoints for custom reports. Authentication: OAuth 2.0 for the REST API; integration system users with WS-Security or certificate-based auth for SOAP. Zendesk: REST API. Authentication: OAuth app authorization: enter your Zendesk subdomain (from {sub_domain_name}.zendesk.com) in Stacksync Connections and click "Authorize App". Stacksync manages authentication, retries, and rate limits on both sides.
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Workday: Workday is a multi-tenant SaaS where each tenant's configuration differs and web services are versioned, so integrations pin a WWS version and upgrade deliberately. Zendesk: Ticket comments cannot be edited after creation, so downstream copies of conversations only ever append. Stacksync's field mapping accounts for these differences between Workday and Zendesk without custom code.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
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