Real-time
Two-way sync
Changes in ServiceNow or Twenty CRM instantly reflect in both systems. No stale data, no manual imports.
Business productivity ⇄ CRM
ServiceNow to Twenty CRM integration — real-time, two-way sync
Keep ServiceNow and Twenty CRM in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect ServiceNow and Twenty CRM
Sync what happens in ServiceNow with the customer records in Twenty CRM, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever ServiceNow holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Incidents, Change Requests, Problems, Service Catalog Requests in ServiceNow to Opportunities, Tasks, Notes, Custom Objects in Twenty CRM with bi-directional, real-time sync. Activity and record changes in ServiceNow update the matching contact or account in Twenty CRM, and CRM data flows the other way wherever ServiceNow can store and use it.
Common use cases
- Sync sys_user records with the HR system or identity provider so assignment groups stay accurate
- Mirror incident and task data into Postgres or a warehouse for SLA and workload reporting
- Push product usage or billing data from a warehouse into Twenty custom fields to give reps account context.
- Sync Opportunities into a finance system to keep revenue forecasts current.
Where ServiceNow can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Twenty CRM sync into ServiceNow, so people working there have the context without switching tools.
Where ServiceNow handles support or shared inboxes
Tickets and conversations attach to the right contact and account in Twenty CRM, so sales sees open issues before the next call.
Where ServiceNow supplies contact or company data
Enriched fields land directly on records in Twenty CRM, and refreshes keep them from going stale.
What you can sync between ServiceNow and Twenty CRM
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| ServiceNow objects | Twenty CRM objects | |
|---|---|---|
| Problems Root-cause records linked to incidents, useful in cross-system reporting. | Custom Objects User-defined objects created in Twenty's data model settings, addressable through the same APIs as standard objects. | |
| Service Catalog Requests Requested items and approvals that often trigger provisioning in other systems. | Attachments Files linked to records. | |
| Configuration Items (CMDB) Asset and infrastructure records synced with discovery tools and asset databases. | Workspace Members User accounts used for record ownership and assignment mapping. | |
| Users and Groups Sys_user and group tables synced with HR systems and identity providers. | People Individual contact records with emails, phones, and company links; a core target for contact syncs. | |
| Tasks The base task table that incidents, changes, and requests extend. | Companies Account-level records that group people and opportunities. | |
| Knowledge Articles Support content that can be mirrored to help centers or search indexes. | Opportunities Deal records tracked through pipeline stages, synced for forecasting. |
What ships with ServiceNow ⇄ Twenty CRM
Connect ServiceNow and Twenty CRM for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every ServiceNow–Twenty CRM connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever ServiceNow or Twenty CRM data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single ServiceNow or Twenty CRM record.
Observability
Monitoring
Track your ServiceNow ⇄ Twenty CRM sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between ServiceNow and Twenty CRM.
How the ServiceNow and Twenty CRM connectors work
ServiceNow
- Integration surface
- REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations
- Authentication
- OAuth 2.0 or basic authentication against the instance
- Change detection
- Polling on sys_updated_on timestamps; instance admins can configure outbound push through business rules or Flow Designer
- Capabilities
- read · write
- Rate limits
- Subject to instance-level API rate limits and concurrency semaphores configured by administrators
Twenty CRM
- Integration surface
- GraphQL and REST APIs
- Authentication
- API key
- Change detection
- Webhooks on record create, update, and delete events, or polling on record update timestamps
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits; self-hosted deployments control their own limits.
How it works
How to connect ServiceNow to Twenty CRM — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate ServiceNow and Twenty CRM with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
ServiceNow connected
Twenty CRM
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the ServiceNow and Twenty CRM objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · ServiceNow ⇄ Twenty CRMCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
ServiceNow Twenty CRMCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
ServiceNow and Twenty CRM integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between ServiceNow and Twenty CRM: authenticate both systems, choose the objects to sync (such as ServiceNow's Problems and Service Catalog Requests), map fields visually, and changes propagate both ways in milliseconds — no code required.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for ServiceNow and Twenty CRM: Where ServiceNow can store CRM context: fields kept current; Where ServiceNow handles support or shared inboxes; Where ServiceNow supplies contact or company data. Owner, lifecycle stage, or account details from Twenty CRM sync into ServiceNow, so people working there have the context without switching tools.
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ServiceNow: REST API (Table, Import Set, and Aggregate APIs); SOAP remains for legacy integrations. Authentication: OAuth 2.0 or basic authentication against the instance. Twenty CRM: GraphQL and REST APIs. Authentication: API key. Stacksync manages authentication, retries, and rate limits on both sides.
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ServiceNow: Sys_updated_on and sys_created_on columns exist on every table, giving a consistent basis for incremental extraction. Twenty CRM: Twenty is open source and self-hostable, backed by PostgreSQL, with an object and field model that is metadata-driven and editable from the UI. Stacksync's field mapping accounts for these differences between ServiceNow and Twenty CRM without custom code.
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Stacksync is SOC 2 Type II and ISO 27001 certified with HIPAA BAA support. Data is encrypted in transit, and a zero-persistent-storage architecture means ServiceNow and Twenty CRM records are not retained after a sync operation.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for ServiceNow and Twenty CRM.
Popular · 8 of 386
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ServiceNow ⇄ Gorgias -
ServiceNow ⇄ Infor CRM -
ServiceNow ⇄ Insightly -
ServiceNow ⇄ Intercom -
Twenty CRM ⇄ Campfire -
Twenty CRM ⇄ Front -
Twenty CRM ⇄ Amazon Seller Central -
Twenty CRM ⇄ SendGrid
No integrations match .
