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ERP ⇄ Business productivity

Manhattan Associates WMS to Zendesk integration — real-time, two-way sync

Keep Manhattan Associates WMS and Zendesk in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Manhattan Associates WMS and Zendesk

Bridge the tools people work in and the system the business runs on: real-time, two-way sync between Zendesk and Manhattan Associates WMS.

The ERP holds the records the business is run on, and it is rarely where day-to-day work happens. Zendesk is closer to the work, and the two often need the same facts about the same people, organizations, and transactions. Bridging them by hand, or by nightly file transfer, leaves each side out of date for hours at a time.

Stacksync syncs Users, Organizations, Attachments, Ticket Forms in Zendesk with Distribution Orders, Purchase Orders & ASNs, Inventory, Items in Manhattan Associates WMS bi-directionally and in real time, with field-level mapping and rules for which system wins on conflict. Changes made where the work happens reach the system of record within seconds, and the reverse.

Common use cases

  • Keep Zendesk users and organizations aligned with CRM contacts and accounts in both directions.
  • Mirror high-priority or escalated tickets into engineering trackers through the synced database.
  • Reconcile ASNs and receipts with procurement systems to close POs automatically.
  • Feed labor and throughput data into analytics tools for DC performance reporting.

Where Zendesk faces customers and Manhattan Associates WMS carries account records

Order, invoice, or account status from Manhattan Associates WMS appears alongside the customer in Zendesk, so front-line teams answer from live data.

Where Manhattan Associates WMS is the HR or people system of record

Worker and organization data from Manhattan Associates WMS stays current in Zendesk, so the tools people use daily reflect the org as it actually is.

Master data corrections travel

A customer, supplier, or contact detail corrected in either system updates the other, ending duplicate maintenance.

What you can sync between Manhattan Associates WMS and Zendesk

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Manhattan Associates WMS objects Zendesk objects
Distribution Orders Outbound order releases sent from the ERP or OMS into the WMS for waving and fulfillment. Tickets The central work object; synced to databases for SLA and volume reporting or mirrored into engineering tools.
Purchase Orders & ASNs Inbound expectations synced from procurement to drive receiving and putaway. Tickets Comments Synced with incremental and full sync per the Stacksync docs.
Inventory On-hand, allocated, and available positions read out across the DC network. Users End users and agents; matched to CRM contacts to keep requester data consistent.
Items Item master and packaging data kept consistent with the ERP catalog. Organizations Company groupings for users; typically kept aligned with CRM accounts.
Shipments & LPNs Ship confirmations, cartons, and tracking pushed back to order sources. Attachments Synced with incremental and full sync per the Stacksync docs.
Receipts Receiving transactions reconciled against POs in the ERP. Ticket Forms Synced with incremental and full sync per the Stacksync docs.
What ships with Manhattan Associates WMS ⇄ Zendesk

Connect Manhattan Associates WMS and Zendesk for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Manhattan Associates WMS–Zendesk connection.

Real-time

Two-way sync

Changes in Manhattan Associates WMS or Zendesk instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Manhattan Associates WMS or Zendesk data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Manhattan Associates WMS or Zendesk record.

Observability

Monitoring

Track your Manhattan Associates WMS ⇄ Zendesk sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Manhattan Associates WMS and Zendesk.

How the Manhattan Associates WMS and Zendesk connectors work

Manhattan Associates WMS

Integration surface
REST API on Manhattan Active WM; database tables and message-based interfaces on legacy on-premises versions
Authentication
OAuth 2.0 on Manhattan Active; database credentials on legacy deployments
Change detection
Polling on modified timestamps; Manhattan Active also supports event/message-driven integration patterns
Capabilities
read · write

Zendesk

Integration surface
REST API
Authentication
OAuth app authorization: enter your Zendesk subdomain (from {sub_domain_name}.zendesk.com) in Stacksync Connections and click "Authorize App"
Change detection
Incremental export endpoints with cursor-based pagination, plus webhooks fired by triggers
Capabilities
read · write · webhooks
Rate limits
Request limits vary by plan; incremental export endpoints have their own allowances.
Zendesk setup guide
How it works

How to connect Manhattan Associates WMS to Zendesk — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Manhattan Associates WMS and Zendesk with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Manhattan Associates WMS connected
    Zendesk connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Manhattan Associates WMS and Zendesk objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Manhattan Associates WMS ⇄ Zendesk
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Manhattan Associates WMS Zendesk
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Manhattan Associates WMS and Zendesk integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

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