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CRM ⇄ ERP

Kustomer to Odoo integration — real-time, two-way sync

Keep Kustomer and Odoo in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Kustomer and Odoo

Close the gap between front office and back office: Kustomer and Odoo share customers and status in real time, in both directions.

Kustomer holds the customer relationship; Odoo runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs Tags, Notes, Customers, Conversations in Kustomer with Employees (hr.employee), Projects and Tasks (project.project / project.task), Contacts (res.partner), Sales Orders (sale.order) in Odoo field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • Escalate conversation-derived signals into the CRM as tasks or opportunities
  • Sync customers bi-directionally with the CRM and ERP so agents see deal, billing, and subscription context on the timeline
  • Mirror invoices and journal entries into a warehouse for consolidated financial reporting across entities.
  • Keep product and price list data aligned between Odoo and storefronts or marketplaces.

Where Odoo manages people and org data: keep Kustomer aligned

Owners, territories, and org structure informed by Odoo stay current in Kustomer.

Where Odoo handles order-to-cash: closed-won flows through

A deal won in Kustomer creates or updates the customer in Odoo with clean data, so fulfillment and invoicing start without re-entry.

Where Odoo is the finance system of record: money status on the account

Invoice and payment state from Odoo shows on the account in Kustomer, so reps see balances before promising the next order.

What you can sync between Kustomer and Odoo

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Kustomer objects Odoo objects
Conversations Support threads across channels sync outward for analytics and CRM context. Contacts (res.partner) The unified person/company record used across sales, invoicing, and purchasing; the anchor for CRM syncs.
Messages Individual messages within conversations support full-thread replication. Sales Orders (sale.order) Quotations and confirmed orders synced with e-commerce and external CRMs.
Companies Organization records group customers and map to CRM accounts. Invoices (account.move) Customer invoices and journal entries synced with accounting and reporting tools.
Custom Objects (Klasses) Structured external records such as orders and subscriptions synced in to appear on the customer timeline. Products (product.template / product.product) Catalog and variant data distributed to storefronts and quoting tools.
Users Agent records map conversation ownership to people in other systems. CRM Leads (crm.lead) Leads and opportunities synced with marketing and enrichment systems.
Teams Team assignments support routing parity and reporting. Purchase Orders (purchase.order) Procurement documents shared with supplier-facing systems.
What ships with Kustomer ⇄ Odoo

Connect Kustomer and Odoo for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Kustomer–Odoo connection.

Real-time

Two-way sync

Changes in Kustomer or Odoo instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Kustomer or Odoo data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Kustomer or Odoo record.

Observability

Monitoring

Track your Kustomer ⇄ Odoo sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Kustomer and Odoo.

How the Kustomer and Odoo connectors work

Kustomer

Integration surface
REST API
Authentication
API key used as a bearer token, scoped by role
Change detection
Outbound webhooks on record events, plus polling for backfill
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

Odoo

Integration surface
XML-RPC and JSON-RPC external API exposing the full ORM (search_read, create, write, unlink)
Authentication
Database user credentials or per-user API keys
Change detection
Polling on the write_date timestamp every record carries; recent versions can also send outbound webhooks from automation rules
Capabilities
read · write · webhooks
Rate limits
Self-hosted instances have no fixed rate limits; Odoo Online is subject to the platform's fair-use limits
How it works

How to connect Kustomer to Odoo — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Kustomer and Odoo with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Kustomer connected
    Odoo connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Kustomer and Odoo objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Kustomer ⇄ Odoo
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Kustomer Odoo
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Kustomer and Odoo integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Kustomer and Odoo.

Popular · 8 of 386
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