Real-time
Two-way sync
Changes in Intercom or Microsoft 365 instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ Business productivity
Intercom to Microsoft 365 integration — real-time, two-way sync
Keep Intercom and Microsoft 365 in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
Case study
Migrated from Mulesoft
Case study
Migrated from Celigo
Migrated from Heroku Connect
Migrated from Matillion
Case study
Migrated from Fivetran
Case study
Migrated from Celigo
Why teams connect Intercom and Microsoft 365
Sync what happens in Microsoft 365 with the customer records in Intercom, in real time and in both directions.
The CRM is supposed to be the record of every customer relationship, but customer-relevant information also accumulates in the other tools a team runs. Whatever Microsoft 365 holds or produces that touches a customer, whether conversations, payments, replies, enriched data, or notes, the CRM only benefits if it arrives without someone copying it over.
Stacksync connects Teams, Planner & To Do Tasks, Users, Groups in Microsoft 365 to Contacts, Companies, Conversations, Tickets in Intercom with bi-directional, real-time sync. Activity and record changes in Microsoft 365 update the matching contact or account in Intercom, and CRM data flows the other way wherever Microsoft 365 can store and use it.
Common use cases
- Sync SharePoint lists with operational databases so business users edit in SharePoint while systems read SQL.
- Archive mail and file metadata into a warehouse for compliance and activity analytics.
- Push product usage events from an application database into Intercom to trigger onboarding and retention messages
- Mirror conversations and tickets into a warehouse for support analytics and SLA reporting
Where Microsoft 365 supplies contact or company data
Enriched fields land directly on records in Intercom, and refreshes keep them from going stale.
Where Microsoft 365 processes payments
Charges, refunds, and subscription changes appear on the account in Intercom, so revenue context lives with the relationship.
Where Microsoft 365 can store CRM context: fields kept current
Owner, lifecycle stage, or account details from Intercom sync into Microsoft 365, so people working there have the context without switching tools.
What you can sync between Intercom and Microsoft 365
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Intercom objects | Microsoft 365 objects | |
|---|---|---|
| Segments Saved audience definitions are readable for targeting parity across tools. | Users Entra ID user accounts synced with HR and identity systems. | |
| Admins & Teams Teammate records map conversation ownership to CRM users. | Groups Microsoft 365 and security groups kept aligned with org structure and access rules. | |
| Articles Help center content is accessible via API for knowledge sync and audits. | Mail Messages Exchange Online messages read for logging, archiving, or activity capture. | |
| Contacts A single contact model covers both users and leads, distinguished by a role attribute. | Calendar Events Events synced with scheduling tools and CRMs for meeting visibility. | |
| Companies Company records group contacts and carry plan and account attributes used in segmentation. | Contacts Personal and org contacts kept consistent with CRM contact records. | |
| Conversations Support and sales threads sync outward for analytics and CRM context. | OneDrive Files (driveItems) File and folder metadata synced for document workflows and audits. |
What ships with Intercom ⇄ Microsoft 365
Connect Intercom and Microsoft 365 for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Intercom–Microsoft 365 connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Intercom or Microsoft 365 data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Intercom or Microsoft 365 record.
Observability
Monitoring
Track your Intercom ⇄ Microsoft 365 sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Intercom and Microsoft 365.
How the Intercom and Microsoft 365 connectors work
Intercom
- Integration surface
- REST API
- Authentication
- OAuth 2.0 for public apps or a workspace access token
- Change detection
- Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to per-app rate limits on the Intercom API
Microsoft 365
- Integration surface
- REST API (Microsoft Graph)
- Authentication
- OAuth 2.0 via Microsoft Entra ID, with delegated or application permissions
- Change detection
- Graph change notifications (webhooks) plus delta queries for incremental sync
- Capabilities
- read · write · webhooks
How it works
How to connect Intercom to Microsoft 365 — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Intercom and Microsoft 365 with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Intercom
connected
Microsoft 365
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Intercom and Microsoft 365 objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Intercom ⇄ Microsoft 365Customers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Intercom Microsoft 365Company company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Intercom and Microsoft 365 integration FAQ
-
Yes. Stacksync provides a managed, real-time two-way integration between Intercom and Microsoft 365: authenticate both systems, choose the objects to sync (such as Intercom's Segments and Admins & Teams), map fields visually, and changes propagate both ways in milliseconds — no code required.
-
Change detection on Intercom: Webhook topic subscriptions for contact, company, and conversation events, plus polling for backfill. On Microsoft 365: Graph change notifications (webhooks) plus delta queries for incremental sync. Each detected change propagates to the other side in milliseconds, with field-level conflict resolution and an inspectable event log.
-
On the Microsoft 365 side: Teams, Planner & To Do Tasks, Users, Groups, plus custom fields where Microsoft 365 exposes them. On the Intercom side: Contacts, Companies, Conversations, Tickets. Stacksync auto-detects both schemas and converts types between the two systems.
-
Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
-
Common patterns for Intercom and Microsoft 365: Where Microsoft 365 supplies contact or company data; Where Microsoft 365 processes payments; Where Microsoft 365 can store CRM context: fields kept current. Enriched fields land directly on records in Intercom, and refreshes keep them from going stale.
-
Intercom: REST API. Authentication: OAuth 2.0 for public apps or a workspace access token. Microsoft 365: REST API (Microsoft Graph). Authentication: OAuth 2.0 via Microsoft Entra ID, with delegated or application permissions. Stacksync manages authentication, retries, and rate limits on both sides.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Intercom and Microsoft 365.
Popular · 8 of 386
-
Intercom ⇄ Microsoft Teams -
Intercom ⇄ NextGen Healthcare -
Intercom ⇄ Orderful -
Intercom ⇄ Resend -
Microsoft 365 ⇄ Attio -
Microsoft 365 ⇄ Pipedrive -
Microsoft 365 ⇄ Zoho CRM -
Microsoft 365 ⇄ Shopify
No integrations match .
