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CRM ⇄ Database

Gorgias to IBM Db2 integration — real-time, two-way sync

Keep Gorgias and IBM Db2 in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gorgias and IBM Db2

Treat Gorgias like part of your database: its records live in IBM Db2 as real tables, and writes in either place sync to the other in seconds.

Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in IBM Db2, where it can be queried and joined like everything else.

Stacksync mirrors Users (agents), Tags, Satisfaction surveys, Events from Gorgias into Tablespaces, Databases, Schemas, Tables in IBM Db2 with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Gorgias with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.

Common use cases

  • Sync ticket tags and CSAT results to analytics tools for support quality reporting.
  • Keep customer records consistent between Gorgias and marketing platforms so support interactions inform campaigns.
  • Sync SaaS data into Db2 tables that existing enterprise applications and reports already consume.
  • Replicate Db2 tables into a cloud warehouse continuously instead of nightly batch extracts.

Trigger workflows from CRM changes

Field and stage updates in Gorgias arrive as row changes in IBM Db2, ready to drive jobs and notifications.

Query the CRM like a database

Accounts, contacts, and custom objects from Gorgias become tables in IBM Db2 you can join with application data directly.

Product events onto CRM records

Signup, usage, or lifecycle changes written to IBM Db2 sync onto the matching records in Gorgias, giving go-to-market teams live product context.

What you can sync between Gorgias and IBM Db2

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gorgias objects IBM Db2 objects
Messages Individual inbound and outbound messages attached to a ticket. Indexes Support fast key lookups on sync match columns.
Customers Unified shopper profiles that merge identities across connected stores. Stored Procedures Existing business logic sometimes invoked as part of write paths.
Users (agents) Support staff records used for assignment and workload reporting. Sequences ID generation relevant when external systems insert rows.
Tags Categorize tickets for routing and downstream analytics. Tablespaces Physical storage layout that operators consider when adding synced tables.
Satisfaction surveys CSAT responses synced out for support quality reporting. Databases The connection target; each database holds the schemas a sync addresses.
Events Activity records useful for auditing what happened on a ticket. Schemas Namespaces separating synced data from application and system objects.
What ships with Gorgias ⇄ IBM Db2

Connect Gorgias and IBM Db2 for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–IBM Db2 connection.

Real-time

Two-way sync

Changes in Gorgias or IBM Db2 instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gorgias or IBM Db2 data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gorgias or IBM Db2 record.

Observability

Monitoring

Track your Gorgias ⇄ IBM Db2 sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gorgias and IBM Db2.

How the Gorgias and IBM Db2 connectors work

Gorgias

Integration surface
REST API
Authentication
API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
Change detection
Webhooks for ticket and message events, supplemented by polling with updated-at cursors
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits, which vary by plan.

IBM Db2

Integration surface
SQL via JDBC/ODBC/CLI drivers; optional REST endpoints in some editions
Authentication
Database credentials, typically backed by OS or LDAP authentication
Change detection
Log-based CDC through IBM's replication tooling where licensed; otherwise polling on timestamp or audit columns
Capabilities
read · write · CDC
Rate limits
No API rate limits; throughput is bounded by instance resources and workload management settings
How it works

How to connect Gorgias to IBM Db2 — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gorgias and IBM Db2 with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gorgias connected
    IBM Db2 connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gorgias and IBM Db2 objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gorgias ⇄ IBM Db2
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gorgias IBM Db2
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gorgias and IBM Db2 integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gorgias and IBM Db2.

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