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CRM ⇄ Database

Gorgias to IBM AS/400 integration — real-time, two-way sync

Keep Gorgias and IBM AS/400 in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gorgias and IBM AS/400

Treat Gorgias like part of your database: its records live in IBM AS/400 as real tables, and writes in either place sync to the other in seconds.

Product and engineering teams constantly need CRM data, and the CRM API is a poor way to get it: rate limits, pagination, custom objects, and integration code that breaks when an admin renames a field. What they actually want is the data in IBM AS/400, where it can be queried and joined like everything else.

Stacksync mirrors Users (agents), Tags, Satisfaction surveys, Events from Gorgias into Physical files (tables), Logical files (views), Members, Rows / records in IBM AS/400 with real-time, bi-directional sync. Read CRM records with plain queries; write updates from your application and they appear in Gorgias with validation intact. Go-to-market teams keep working in the CRM, engineers keep working in the database, and neither has to think about the other.

Common use cases

  • Push order, subscription, and shipping data from a production database into Gorgias customer profiles so agents see context without switching tools.
  • Route high-value or churn-risk customers to priority queues by writing scores from a data warehouse into ticket or customer fields.
  • Keep customer and item files aligned with an ecommerce platform or modern ERP during phased modernization.
  • Feed shipment and invoice data from the AS/400 into logistics and finance tools in near real time.

Query the CRM like a database

Accounts, contacts, and custom objects from Gorgias become tables in IBM AS/400 you can join with application data directly.

Product events onto CRM records

Signup, usage, or lifecycle changes written to IBM AS/400 sync onto the matching records in Gorgias, giving go-to-market teams live product context.

Internal tools without API code

Back-office apps read and write the synced tables; Stacksync handles the Gorgias API, limits, and retries.

What you can sync between Gorgias and IBM AS/400

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gorgias objects IBM AS/400 objects
Events Activity records useful for auditing what happened on a ticket. Libraries The schema-equivalent containers that scope which files a sync reads.
Custom fields Extend tickets with brand-specific attributes. Physical files (tables) The Db2 for i tables mapped directly to sync targets.
Tickets The central support object, aggregating a conversation across channels. Logical files (views) Indexed or filtered views over physical files, usable as read sources.
Messages Individual inbound and outbound messages attached to a ticket. Members Sub-partitions of files in legacy applications, flattened or selected during syncs.
Customers Unified shopper profiles that merge identities across connected stores. Rows / records The unit of read and write, accessed via SQL or record-level access.
Users (agents) Support staff records used for assignment and workload reporting. Journals and journal receivers The change log that enables log-based CDC on journaled files.
What ships with Gorgias ⇄ IBM AS/400

Connect Gorgias and IBM AS/400 for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gorgias–IBM AS/400 connection.

Real-time

Two-way sync

Changes in Gorgias or IBM AS/400 instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gorgias or IBM AS/400 data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gorgias or IBM AS/400 record.

Observability

Monitoring

Track your Gorgias ⇄ IBM AS/400 sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gorgias and IBM AS/400.

How the Gorgias and IBM AS/400 connectors work

Gorgias

Integration surface
REST API
Authentication
API key paired with the account email over HTTP Basic auth; OAuth 2.0 for public apps
Change detection
Webhooks for ticket and message events, supplemented by polling with updated-at cursors
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits, which vary by plan.

IBM AS/400

Integration surface
SQL over JDBC/ODBC to Db2 for i (for example the JTOpen/jt400 driver), alongside native record-level access
Authentication
IBM i user profile credentials (database credentials)
Change detection
Journal-based CDC by reading journal receivers on journaled files; polling as a fallback
Capabilities
read · write · CDC
Rate limits
Bounded by system resources and subsystem configuration rather than an API quota.
How it works

How to connect Gorgias to IBM AS/400 — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gorgias and IBM AS/400 with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gorgias connected
    IBM AS/400 connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gorgias and IBM AS/400 objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gorgias ⇄ IBM AS/400
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gorgias IBM AS/400
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gorgias and IBM AS/400 integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gorgias and IBM AS/400.

Popular · 8 of 386
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