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CRM ⇄ ERP

Gladly to TikTok Shop integration — real-time, two-way sync

Keep Gladly and TikTok Shop in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.

  • SOC 2 and 6 other compliance frameworks
  • POC with real engineers in minutes

Adopted by fast-scaling companies moving mission-critical data in real time

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Why teams connect Gladly and TikTok Shop

Close the gap between front office and back office: Gladly and TikTok Shop share customers and status in real time, in both directions.

Gladly holds the customer relationship; TikTok Shop runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.

Stacksync syncs Tasks, Customer profiles, Conversations, Conversation items in Gladly with Shops, Products, SKUs, Orders in TikTok Shop field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.

Common use cases

  • Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
  • Push conversation outcomes into a CRM so account teams see support context on their accounts.
  • Push inventory levels from the warehouse or ERP to TikTok Shop to prevent overselling on live and video commerce
  • Sync product catalogs and pricing from a PIM or ERP into shop listings

Where TikTok Shop handles order-to-cash: closed-won flows through

A deal won in Gladly creates or updates the customer in TikTok Shop with clean data, so fulfillment and invoicing start without re-entry.

Where TikTok Shop is the finance system of record: money status on the account

Invoice and payment state from TikTok Shop shows on the account in Gladly, so reps see balances before promising the next order.

One customer master

Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.

What you can sync between Gladly and TikTok Shop

Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.

Gladly objects TikTok Shop objects
Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. Shops The seller storefront; API access is authorized and scoped per shop.
Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. Products Listings synced from a PIM or ERP catalog, subject to platform review.
Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. SKUs The purchasable variants under a product; inventory and price live at this level.
Agents User records used to attribute work in CX analytics. Orders Purchases pulled into an OMS or ERP for fulfillment and accounting.
Topics Categorization applied to conversations; the key dimension for contact-driver reporting. Fulfillment packages Shipment units where tracking numbers and carrier data are written back.
Tasks Follow-up work items created from external triggers or synced for workload reporting. Inventory Stock quantities per SKU, updated from the warehouse or ERP to prevent oversells.
What ships with Gladly ⇄ TikTok Shop

Connect Gladly and TikTok Shop for flexible, real-time data sync.

Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–TikTok Shop connection.

Real-time

Two-way sync

Changes in Gladly or TikTok Shop instantly reflect in both systems. No stale data, no manual imports.

No-code + pro-code

Workflow automation

Trigger automated workflows whenever Gladly or TikTok Shop data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.

At scale

Event queues

Handle millions of events per minute without losing a single Gladly or TikTok Shop record.

Observability

Monitoring

Track your Gladly ⇄ TikTok Shop sync health, view errors, and replay failed events in one click.

Trading partners

EDI

Transform legacy EDI complexity into simple database interactions between Gladly and TikTok Shop.

How the Gladly and TikTok Shop connectors work

Gladly

Integration surface
REST API
Authentication
API tokens used with basic authentication tied to an agent email
Change detection
Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's API rate limits

TikTok Shop

Integration surface
REST API (TikTok Shop Open Platform)
Authentication
App key and secret with shop-scoped access tokens; requests carry a signature
Change detection
Webhook push notifications for order and product status changes, with polling for reconciliation
Capabilities
read · write · webhooks
Rate limits
Subject to the platform's per-app API rate limits
How it works

How to connect Gladly to TikTok Shop — three steps, no code

Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.

  1. 01

    Connect your apps

    Authenticate Gladly and TikTok Shop with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.

    • OAuth 2.0
    • SSH tunnel
    • VPC peering
    Gladly connected
    TikTok Shop connected
    OAuth 2.0
    SSH tunnel
    SSL certificate
    VPC peering
  2. 02

    Choose tables

    Pick the Gladly and TikTok Shop objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.

    • Standard objects
    • Custom objects
    • Auto-schema
    objects · Gladly ⇄ TikTok Shop
    Customers 12,480
    Sales Orders 8,213
    Invoices 5,902
    Items 1,344
  3. 03

    Map fields

    Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.

    • Auto-map
    • Type casting
    • Transforms
    Gladly TikTok Shop
    Company company_name text
    Email email text
    Amount amount numeric
    Created created_at timestamp
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FAQ

Gladly and TikTok Shop integration FAQ

SECURITY

Security teams love Stacksync

As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.

Learn more about security
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS

SSO & SCIM

Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.

Alerts

Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.

Secure connection options

Securely connects to your systems with:

OAuth 2 SSH Tunnelling SSL certificates IP Whitelisting VPN gateway VPC peering and more

Related integrations

Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and TikTok Shop.

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