Real-time
Two-way sync
Changes in Gladly or Oracle Fusion ERP instantly reflect in both systems. No stale data, no manual imports.
CRM ⇄ ERP
Gladly to Oracle Fusion ERP integration — real-time, two-way sync
Keep Gladly and Oracle Fusion ERP in sync without custom scripts. Cut weeks of integration work, eliminate silent data drift, and give your team a single, reliable source of truth.
- SOC 2 and 6 other compliance frameworks
- POC with real engineers in minutes
Adopted by fast-scaling companies moving mission-critical data in real time
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Migrated from Celigo
Why teams connect Gladly and Oracle Fusion ERP
Close the gap between front office and back office: Gladly and Oracle Fusion ERP share customers and status in real time, in both directions.
Gladly holds the customer relationship; Oracle Fusion ERP runs the operations and records behind the business. The two overlap wherever the same organizations and transactions matter to both, and when that overlap is bridged by re-keying or overnight batch, each side spends the day working from stale data.
Stacksync syncs Conversation items, Agents, Topics, Tasks in Gladly with Items, Projects, Fixed Assets, Payments in Oracle Fusion ERP field by field, in real time, and in both directions. You decide which system owns which fields; Stacksync keeps every copy consistent and resolves conflicts by rules you set.
Common use cases
- Mirror conversations and topics into a warehouse for CX analytics and staffing models.
- Keep customer attributes such as loyalty tier and lifetime value synced from a warehouse into Gladly profiles for routing and prioritization.
- Align supplier master data between Fusion Procurement and external sourcing or onboarding systems.
- Sync project and task data with delivery tools so time and cost flow back into project accounting.
Where Oracle Fusion ERP is the finance system of record: money status on the account
Invoice and payment state from Oracle Fusion ERP shows on the account in Gladly, so reps see balances before promising the next order.
One customer master
Where both systems keep customer or organization records, corrections in either propagate to the other, ending dual maintenance.
Where Oracle Fusion ERP manages people and org data: keep Gladly aligned
Owners, territories, and org structure informed by Oracle Fusion ERP stay current in Gladly.
What you can sync between Gladly and Oracle Fusion ERP
Representative objects on each side — any object or custom field can map to any target. Schemas are auto-detected; types are converted between the two systems.
| Gladly objects | Oracle Fusion ERP objects | |
|---|---|---|
| Customer profiles The central entity; merges identifiers like email, phone, and order IDs, which syncs use for matching. | GL Balances Account balances read for consolidation and reporting. | |
| Conversations Each customer's continuous timeline; status and outcomes sync to CRMs and warehouses. | Items Product master data shared with supply chain and commerce systems. | |
| Conversation items Individual messages across voice, SMS, chat, and email attached to the conversation. | Projects Project and task structures synced with delivery and time-tracking tools. | |
| Agents User records used to attribute work in CX analytics. | Fixed Assets Asset records reconciled with procurement and tracking systems. | |
| Topics Categorization applied to conversations; the key dimension for contact-driver reporting. | Payments Disbursement records read to confirm settlement in upstream tools. | |
| Tasks Follow-up work items created from external triggers or synced for workload reporting. | Suppliers Vendor master data synced with procurement and AP automation systems. |
What ships with Gladly ⇄ Oracle Fusion ERP
Connect Gladly and Oracle Fusion ERP for flexible, real-time data sync.
Real-time sync, workflow automation, event queues, EDI, and monitoring, for every Gladly–Oracle Fusion ERP connection.
No-code + pro-code
Workflow automation
Trigger automated workflows whenever Gladly or Oracle Fusion ERP data changes, update records, fire webhooks, or kick off sequences without brittle API scripts.
At scale
Event queues
Handle millions of events per minute without losing a single Gladly or Oracle Fusion ERP record.
Observability
Monitoring
Track your Gladly ⇄ Oracle Fusion ERP sync health, view errors, and replay failed events in one click.
Trading partners
EDI
Transform legacy EDI complexity into simple database interactions between Gladly and Oracle Fusion ERP.
How the Gladly and Oracle Fusion ERP connectors work
Gladly
- Integration surface
- REST API
- Authentication
- API tokens used with basic authentication tied to an agent email
- Change detection
- Webhook event subscriptions for conversation and customer events, supplemented by polling and report exports
- Capabilities
- read · write · webhooks
- Rate limits
- Subject to the platform's API rate limits
Oracle Fusion ERP
- Integration surface
- REST APIs across Financials, Procurement, and Projects, with SOAP web services and scheduled bulk import/export processes (FBDI, BI Publisher) for volume operations
- Authentication
- OAuth 2.0 with JWT assertions, or basic authentication over TLS for service accounts
- Change detection
- Polling on last-updated attributes; bulk deltas via scheduled extract processes; business events are available through Oracle's integration eventing rather than plain webhooks
- Capabilities
- read · write
How it works
How to connect Gladly to Oracle Fusion ERP — three steps, no code
Configure and sync within minutes, no code. Whether you sync 50k or 100M+ records, Stacksync handles the queues, infra, and plumbing. Integrations are non-invasive and need zero setup on your systems.
- 01
Connect your apps
Authenticate Gladly and Oracle Fusion ERP with each platform's native method — OAuth, API keys, or service accounts — plus secure options like SSH tunneling, IP whitelisting, and VPC peering.
Gladly
connected
Oracle Fusion ERP
connected
OAuth 2.0SSH tunnelSSL certificateVPC peering - 02
Choose tables
Pick the Gladly and Oracle Fusion ERP objects to sync — Stacksync auto-detects both schemas, including custom fields where the platform exposes them. Sync to existing tables, or let Stacksync create new ones with ideal data types.
objects · Gladly ⇄ Oracle Fusion ERPCustomers 12,480Sales Orders 8,213Invoices 5,902Items 1,344 - 03
Map fields
Fields map automatically even when names and types differ. Stacksync handles transformation and type casting for you, zero configuration required.
Gladly Oracle Fusion ERPCompany company_name textEmail email textAmount amount numericCreated created_at timestamp
FAQ
Gladly and Oracle Fusion ERP integration FAQ
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Yes. Stacksync provides a managed, real-time two-way integration between Gladly and Oracle Fusion ERP: authenticate both systems, choose the objects to sync (such as Gladly's Customer profiles and Conversations), map fields visually, and changes propagate both ways in milliseconds — no code required.
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On the Gladly side: Conversation items, Agents, Topics, Tasks, plus custom fields where Gladly exposes them. On the Oracle Fusion ERP side: Items, Projects, Fixed Assets, Payments. Stacksync auto-detects both schemas and converts types between the two systems.
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Yes. Each object mapping can be bidirectional or restricted to a single direction (both systems accept writes). Read-only mirrors, one-way pushes, and full two-way sync can be mixed in the same integration.
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Common patterns for Gladly and Oracle Fusion ERP: Where Oracle Fusion ERP is the finance system of record: money status on the account; One customer master; Where Oracle Fusion ERP manages people and org data: keep Gladly aligned. Invoice and payment state from Oracle Fusion ERP shows on the account in Gladly, so reps see balances before promising the next order.
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Gladly: REST API. Authentication: API tokens used with basic authentication tied to an agent email. Oracle Fusion ERP: REST APIs across Financials, Procurement, and Projects, with SOAP web services and scheduled bulk import/export processes (FBDI, BI Publisher) for volume operations. Authentication: OAuth 2.0 with JWT assertions, or basic authentication over TLS for service accounts. Stacksync manages authentication, retries, and rate limits on both sides.
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Gladly: Gladly's model is customer-centric rather than ticket-centric: each customer has one continuous conversation timeline, and channel interactions attach as conversation items. Oracle Fusion ERP: Fusion combines interactive REST APIs with high-volume batch channels such as file-based data import (FBDI), and production integrations commonly use both for the same object. Stacksync's field mapping accounts for these differences between Gladly and Oracle Fusion ERP without custom code.
SECURITY
Security teams love Stacksync
As a data company, we understand the importance of keeping your data secure. Stacksync is built with security best practices to keep your data safe at every layer, and is DPF-certified for US, EU, UK and CH data transfers.
SOC 2 type II
ISO 27001
HIPAA BAA
GDPR
CCPA
CSA STAR
DPF US-EU-UK-CH
→ SECURITY WITH BENEFITS
SSO & SCIM
Let your users access Stacksync from your centralized user management systems. Works with Okta, Azure, Google SSO and more.
Alerts
Immediately get alerted about record syncing issues over email, Slack, PagerDuty and WhatsApp. Resolve issues from a centralized dashboard with retry and revert options.
Secure connection options
Securely connects to your systems with:
Related integrations
Every pair below is a real-time, two-way sync. Search all 386 integrations available for Gladly and Oracle Fusion ERP.
Popular · 8 of 386
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Gladly ⇄ Epicor ERP -
Gladly ⇄ Extensiv (3PL Central) -
Gladly ⇄ Fishbowl Manufacturing -
Gladly ⇄ Global Shop Solutions -
Oracle Fusion ERP ⇄ Zoho SalesIQ -
Oracle Fusion ERP ⇄ ZoomInfo -
Oracle Fusion ERP ⇄ Salesforce -
Oracle Fusion ERP ⇄ HubSpot
No integrations match .
